TISH

EDUCATION

GEORGIA STATE UNIVERSITY

Bachelor of Arts in Communications, January 2008

Concentration: Journalism Minor: Biology

RELEVANT COURSEWORK

• Marketing Research

• Public Relations Writing

• Strategic Management

• Macro-Economics

• Hospitality Management

• Corporate Communications

RELEVANT SKILLS

• High proficiency in communicating both written and verbally

• Great Interpersonal communications skills

• Ability to solve problems effectively and strategically

• Ability to learn quickly and perform beyond expectations

• Creates documents using Adobe In-design

• Uses SPSS for Marketing Research

• Typing skills of 60 wpm

• Microsoft office Suite

PROFESSIONAL EXPERIENCE

RYLA Teleservices Inc., Kennesaw, GA December 2009-August 2010

Lead Suitability Specialist for U.S. Census Project

• Processed over 1000 candidates for the Census Project with suitability team

• Establish and maintain a good working relationship with HR Recruiting staff to ensure applicant suitability processing is coordinated between the two groups

• Interface with Site Facilities, Security, HR, and program staff to ensure suitability process is meeting all security, program and HR requirements for smooth processing of applicants

• Manage individual workload to successfully manage submission of suitability applications

Customer Service Representative, Kennesaw, GA

• Answered an average of 40 inbound calls per day

• Adhered to government compliances when enrolling applicants for medical insurance in a time-effective manner, using the Avaya system

• Provided superior customer service and work quality while demonstrating attention to detail, flexibility and innovation in resolving problems

• Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken

SAMMYS PLACE January 2008- October 2009

Assistant Manager, Atlanta, GA

• Oversaw daily operations of the boutique which included interviewing and training staff, and ensuring employees kept in compliance with sales strategies, expectations, and customer service

• Generated weekly reports for management concerning the selling price, stock of merchandise and other products

• Enhanced visibility of the boutique by writing press releases, planning events, and establishing relationships with different media outlets

• Provided administrative support to the company by updating sales reports, employee performance using Microsoft office, etc

NORDSTROM INC. Atlanta, GA July 2006- March 2007

Sales Associate

• Ensured excellent customer service to consumers in a fast paced environment with an average of 15 customers per day

• Met and exceeded daily sales goals implemented by the department

• Worked well in a team environment to ensure a conducive environment for customers

• Maintained an awareness of all promotions and advertisements implemented

INTERNSHIPS/VOLUNTEER WORK

PR assistant for Artistry Restaurant, Volunteer Coordinator for Gala in the Garden and Runway Red Fashion Show

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