DAMARIS JIMENEZ

*** *********** **. *********, ** 32507 Phone: 904-***-**** whg6th@r.postjobfree.com

Bilingual Relationship Banker- Pensacola, FL

Regions Financial Corporation April 2010- Nov 2010

My goal as a relationship banker is to counsel consumers about their financial accounts, products, and services. I provide members and prospective members with a full range of products and services offered by Regions Financial Corporation to include: depository accounts, savings, debit/ATM cards, credit cards, cd, internet/mobile banking, loans, ECT. Among the products and services that are offered to consumers we also service all the aforementioned accounts for our customers. I process account opening/closing, order debit/ATM cards, checks and statements, open credit cards, place stop payments, link/open accounts for overdraft protection, fix encoding errors, lien release, title requests, loan history, and calculate 10 day payoffs. Any internet and mobile banking issues the consumer may have such as resetting their online ID, password, and security questions is also handled by our department. Being part of this veracious team, it is my responsibility to follow-through on consumer inquiries, requests, and/or complaints to maintain our high customer service of which we pride ourselves in. In doing so I earned 100% in the highest customer service award within 4 months of employment and met all my sales goals.

Medical and Booking Assistant- Pensacola, FL

Naval Hospital of Pensacola July 2007- Nov 2009

As the central point of contact for 14 clinics covering 4 states in the mid-south region I specialized in managing and facilitating over 500k patients. Major responsibilities include (but not limited to): compiling emergency and routine messages while extracting pertinent information from patients, responsible for the efficient and accurate scheduling, ensuring the patient's demographic and benefit information are collected and entered accurately into the hospital's CHCS system and reviewing medical records for specialty appointments; while complying with HIPPA standards. I also facilitated improvement in the overall quality, completeness, and accuracy of outpatient medical record documentations. Being solely responsible for 4 specialty clinics I communicated with physicians, nurses, and patients to ensure authorizations are received with the highest quality of patient satisfaction. This occupation requires expert computer skill knowledge, being adaptable to a constant changing environment, and a secret clearance due to the nature of sensitive information I am accountable for on a daily basis

Customer Service Representative- Jacksonville, FL

Incomm Inc. May 2006-June 2007

Graduated top of my training class and soon after was promoted to a section leader. On a day to day basis I troubleshot merchandise for the customers using the resources readily available. I was highly spoken of from both customers and co-workers for quality assurance, speedy service, and attention to detail. As a section leader: I was responsible for ensuring that all personnel were up to date on their qualifications and/or retrain (if need be), managing and preparing documentation records for upper level management, recommending new methods and procedures to make daily operations more efficient for both personnel and customers, resolved escalated calls while responding to customer's needs, and solely responsible for personnel's 90 day review. I earned many quality assurance awards and a perfect attendance award before I relocated.

Guest Service Specialist- Orlando, FL

Super Target May 2005-April 2006

Started off as a cashier and in less than six months was promoted to a guest service specialist. In the meantime I had filled positions as an operator, soft lines, hard lines, and food departments; learning every skill necessary to maximize and employ the abilities I acquired. I also trained new and older employees on the new system since I had implemented an idea that saved the company time and money. When it came to meeting the weekly quotas I was always in the state of green; the highest level of accuracy. I quickly became one of the most valuable employees taking immense pride and attention to detail in all my daily tasks.

Editor- Orlando, FL

Valencia Times Aug 2005-April 2006

Selected to be an editor of the college newspaper the first semester I attended due to credentials; an honor many students will never be able to vaunt about. Managed up to 15 individuals at one time and acquired many programming skills that can be applied to the workforce today. I was responsible for planning, developing, and executing all tasks while working under pressure to meet deadlines. Moreover, as editor, I was accountable for our financial records, utilizing and maintaining data, analyzing all layouts, and monitoring all potential news.

Achievements:

-Earned a quality assurance award

-Earned a perfect attendance award

-Implemented an idea that would save the company time and money

-Initiated and brought forth new ideas frequently

Education:

-Pensacola Junior College Pensacola, FL

-Valencia Community College Orlando, FL

-Timber Creek High Orlando, FL

Possess:

-Secret Clearance for 4 years

-Military Spouse Preference

References:

*Will be furnished upon request*

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