David C. Leder IC*, A+, MCP, MCTS 971-***-****

***** ***** **** ***. *. Gladstone, OR 97027 wdvdwu@r.postjobfree.com

Objective

Desktop service technician

Profile

Motivated, focused candidate with strong networking and technical support skills… Demonstrating exceptional skills in customer service, written and verbal communication… Ability to manage multiple tasks in a pressured environment…Adaptable and able to learn new technologies quickly

Summary Technical Qualifications

Desktop Service Skills

Manage system environments running Windows Vista, including preventive maintenance and basic networking.

Diagnose and resolve network connectivity issues.

Problem solving. Diagnose core hardware and operating system technologies inconsistencies.

Install and resolve problems of Intel-based PCs, video cards, NICS, power supplies, various drives (FD, HD, CD, DVD), drivers, printers, scanners, etc.

Strong trouble-shooting skills: employ structured problem definition, analysis and resolutions methodology, and determination to resolve problems.

System maintenance: scheduled backups, software updates and patches. Manually remove malicious programs from computer by removing registry entries and corresponding files.

System optimization: improve performance with defrag, hardware updates.

Desktop support: resolve system messages, blue screen problems, printing issues, compatibility problems, and operating systems problems. Microsoft XP, Vista and Server 2003. Develop unique solutions, while adhering to standards and guidelines.

Desktop security: anti-virus, various firewalls, VPN, anti-spyware. Remove spyware and viruses using tools or manual methods.

Printer support: set-up printers on network; add users to printer groups; test printers; install print drivers on workstations.

Communication Skills

Excellent verbal and written communication skills. Discuss and educate users about technology on their comfort level, increasing their productivity.

Education

New Horizons Career Center ▪ Beaverton, OR ▪ 2009

Certificate of Completion for the Helpdesk Technician Program

550 college accredited hours.

Certifications attained: Microsoft’s MCTS, CompTIA’s A+ and Certiport’s IC3

Gladstone High School ▪ Gladstone, OR ▪ Graduated

Work History

Kroger Support Center

Portland, OR ▪ Apr 2010 – June 2010

Inbound phone tech support for point of sales systems and fuel centers

ACCOMPLISHMENTS

Consistently high performance reviews

Freelance Computer Repair

Gladstone, OR ▪ Mar 2009 – Present

Diagnose and repair hardware and software computer problems

ACCOMPLISHMENTS

Currently maintain 6 computers and a small network.

Crew

Burgerville ▪ Milwaukie, OR ▪ Nov 2007 – Mar 2009

Cross-trained for food preparation, counter, and drive through window

ACCOMPLISHMENTS

Sold $13,000 in gift cards during a contest. Took first place for Milwaukie restaurant and third place company wide.

Trained all the employees in a health code policy change on how to properly clean and prepare the vegetables.

Customer Service Representative

Barnes and Noble ▪ Portland, OR ▪ Oct 2007 to Nov 2007

Responsibilities: customer service, cleaning, stocking

ACCOMPLISHMENTS

Cross-trained in cash registers and sales floor

Learned the value of active listening

Community Support Staff

Northwest Mental Health ▪ Gladstone ▪ Aug 2006 - Mar 2007

Provided in-home care to developmentally disabled adults in a group home setting.

ACCOMPLISHMENTS

Received the Excellence in Effort Award for demonstrating improvement beyond the expected.

Mastered rewiring a computer back together in less than 30 minutes.

Customer Service Representative

Blockbuster ▪ Gladstone ▪ Jan 2006 to Sep 2006

Assisted customers with product selection, resolved customer complaints and inventory control of merchandise.

ACCOMPLISHMENTS

Earned monetary bonuses for delivering excellence in customer service because of the regular feedback from customers to management.

Crew

Burgerville ▪ Milwaukie, OR ▪ Oct 2004 to May 2006

Cross-trained for food preparation, counter, and drive through window

ACCOMPLISHMENTS

Placed second in a contest for speed, food preparation and customer service.

Call Center Representative

TNS Intersearch Corporation ▪ Eugene, OR ▪ Feb 2004 to Oct 2004

Conducted outbound telephone surveys on a variety of products including entertainment, healthcare and internet services; member of a 12+ team.

ACCOMPLISHMENTS

Recognized for having the highest call completion ratio on my team, due to excellent communication skills.

Developed the skill to take direction from and interact with a variety of management styles.

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