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Customer Service Sales

Location:
Downers Grove, IL, 60516
Posted:
November 07, 2012

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Resume:

MICHELLE A. SCHUMACHER

**** ****** ******

Downers Grove, IL 60516

(C) 630-***-****

wcqxao@r.postjobfree.com

SUMMARY

• Successful sales and the ability to increase relationships with clients and suppliers while increasing revenue

for company.

• Fitness program manager and certified group fitness instructor and personal trainer with expertise in the

management of staff and programs, including the hiring and training of instructors and maintenance of

successful, well-rounded fitness courses and class offerings.

• History of administrative success includes management of events to raise funds for charitable organizations.

• Proven track record of coordinating multiple, complex projects that require successful relationship

management and superior organizational skills.

• Develops strong teams and establishes outstanding relationships with high profile clients and internal

leadership. Experience includes group fitness instruction and personal fitness training.

PROFESSIONAL EXPERIENCE

GREY HILL & ASSOCIATES, Westmont, IL March, 2011-Present

Sales Assistant

• Establish relationships with clients and suppliers.

• Multi-task with projects and develop new leads for future sales

• Utilization of Microsoft Word, Excel and Sage for promotional products

• Travel arrangements and produce travel itineraries for clients

• Licensed Illinois Insurance Agent for Life, Accident and Health

ENGAGEMENT HEALTH, Lombard, IL 2010- 2011

Health Counselor

• Set up health and wellness programs for Members through appointments. Keep track of progress of adherence to program through

wellness calls as well as advising fitness and nutrition counseling.

• Health data inputting and Healthy Behavior Assessment Surveys

• Tobacco Cessation Counselor Certified

OAK BROOK PARK DISTRICT, Oak Brook, IL 2000 - 2008

Group Fitness Supervisor/Assistant Fitness Manager

• Responsible for coordinating the group fitness classes.

• Assists with administrative functions that include payroll and daily accounting reports; monthly status reports;

staff meetings and schedules; interviewing, appraisals, and training; staff scheduling.

• Representative for the Premiere Fitness Club for various meetings and seminars. Provides direction to the

other team members.

• Trains new employees in Fitness Center procedures and rules, customer service and park district standards and

values.

• Assists Director in the supervision of 30 exercise instructors, personal trainers, massage therapists, and center

floor staff. In this capacity, conducts instructor meetings and evaluations.

• Creates and manages fitness and incentive programs that encourage resident involvement including

tournaments, outdoor sports events and fundraisers. The Summer Run for Fun event for the Cystic Fibrosis

Foundation donated over $50,000.

INDEPENDENT CONTRACTOR 1985 - Present

Aerobics Instructor, Yoga Instructor, Personal Trainer

• Developed exceptional proficiency and successful delivery of courses in the following disciplines: Step

Aerobics, Pilates, Spin, Kick Boxing, BOSU, Cardio Ball and Yoga.

• Superior knowledge of aerobic movement, basic training principles, safety guidelines, proper stretching and

exercise techniques, class components/structure, basic anatomy and physiology.

• Ability to teach large groups and maintain control of large class settings. Conducts personal fitness

evaluations when needed.

PROFESSIONAL DEVELOPMENT

• Licensed Illinois Insurance Agent for Life, Accident/Health

• Memberships to PPAI, CLIA

• National Academy of Sports Medicine (NASM) Certified Personal Trainer

• Aerobic and Fitness Association of America (AFAA) Primary Certification and Personal Training Certification

• CPR/AED Certified

• Certified Stott Pilates Instructor

• YogaFit Instructor

• American Lung Association Tobacco Cessation Counselor Certified

• Computer skills: Microsoft Word, Excel, Power Point

• Continuing education through Webinars for Sales through Vendors, PPAI, ASI, and Travel Guard

Michelle A. Schumacher 630-***-****

Page 2

MEMBERSHIPS & ASSOCIATIONS

• Aerobics and Fitness Association of America (AFAA)

• National Academy of Sports Medicine (NASM)

EDUCATION

• Associates Degree, Robert Morris College, Chicago, IL

• Actively pursuing a Business Administration degree

TECHNICAL SKILLS

Microsoft Word, Excel, PowerPoint, Class System, FitLinxx System, Body Fat Analysis



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