Medical Assistant Manager

April A. Smith

**** ******* **** #***

Decatur, Georgia 30034

404-***-**** home

404-***-**** cellular

Objective: To attain an enjoyable and rewarding position that is beneficial to my employer as well as to myself.

Education: LPN Student

St. Paul College, St. Paul, MN

1998-September 1999.

Medical Assistant Graduate

Lakeland Medical-Dental Academy, Minneapolis, MN

September 1996-July 1997.

Externship Experience:

Medical Assistant Intern

McDonough Clinic, St. Paul, MN

July 7-September 9, 1997.

Employment Experience:

Patient Care Advocate

Express Scripts, Inc., Bloomington, MN

November 7, 2005-July 30, 2009.

Skills and Duties: Taking a large volume of calls from Department of Defense(DOD) patients (active/retired military and their beneficiaries) assisting them with questions and clarification on their pharmacy benefits. I also took calls from pharmacists/pharmacy tech's assisting with the processing of prescriptions for DOD patients. In addition, I gave patients their status on their mail order prescriptions and refilled, replaced and cancelled prescriptions when needed. I also provided patients the status on their manual submitted pharmacy claims. I had to adapt to always changing procedures and quickly prioritize, problem solve and communicate effectively with patients as well with others within the company in a fast paced environment.

Dispatcher

Criticom International, Bloomington, MN

February 28, 2000-September 2005.

Skills and Duties: Dispatching police, fire, medical and security to residential and commercial accounts when needed. GPS (global positioning system) tracking for stolen vehicles, silent alarms in taxis and commercial vehicles. I dispatched police when necessary. Also, data entry and handling large volumes of incoming and outgoing calls from customers and alarm technicians. The calls consisted of customers and alarm technicians getting alarm history, updating call lists and calling in false alarms.

Assistant Manager

Sally Beauty and Supply, St. Paul, MN

September 1999-February 11, 2000.

Assistant Manager

KB Toyworks, St. Paul, MN

December 1997-August 27, 1999.

Skills and Duties: Assisting customers, handling customer refunds and complaints, handling cash from drawers at end of shift, as well as overseeing projects.

Cashier

Walgreens, St. Paul, MN

1993-September 1997.

Skills and Duties: Assisting customers, entering customer information in photo department, checking out customers and setting up displays.

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