Management Customer Service

Mikyle N. Threats

** ****** **** ~ New Milford, Connecticut 06776

203-***-**** ******@***.***

SUMMARY OF QUALIFICATIONS

Highly motivated, detail-oriented, dedicated Human Resource Professional with a track record of stellar performance and commitment during 13 years with Pitney Bowes. Excellent problem-solving, organizational, multi-tasking, teamwork, and verbal/written communication skills. Positive and proactive with a demonstrated ability to learn, manage challenging projects, suggest process improvements, and make decisions with minimal guidance with an emphasis on employee relations and data compilation to ensure high employee morale and reduced turnover.

EMPLOYMENT HISTORY

Pitney Bowes, Inc., Shelton, Connecticut 1997 – 4/1/2012

Tier II Specialist/HR Operations

Monitor departmental budget

Ensure payment of vendor invoices

Develop vendor relationship to ensure contract adherence and enhance customer experience

Create purchase requisitions

Provide employee services via Remedy system

Ensure data integrity

Process tuition reimbursement for employees and monitor program

Oversee Department Reward and Recognition program (committee chairperson)

Point person for Equal Opportunity/Affirmative Action data collection

Help to create new efficient company processes

Identify and correct employee data company-wide

Conduct extensive research to ensure departmental compliance

Handle all estate processing matters

Advise retirees of benefits due to them

Work with Absence Management department to assist employee that may need to utilize the short-term, long-term and/or family leave benefit option

Collect and analyze data for benchmarking purposes

Work with Legal to generate appropriate Severance agreements for each individual employee impacted

Pitney Bowes, Inc., Shelton, Connecticut

Employee Service & Support Center/HR Operations

Created purchase/blanket requisitions

Ensure payment of vendor invoices

Managed heavy calendars and schedules via Lotus Notes database

Create presentations for high level meetings

Ensure records management compliance

Extensive travel arrangements

Maintain Employee EEO/Self ID data in SAP system

Monitor budget/spending

Provide cost justification/cost analysis

Pitney Bowes, Inc., Danbury, Connecticut

Sr. Administrative Assistant /Payroll Administrator

Safety Committee Administrator

Track and organized Accounts Payable files and invoices

Created purchase/blanket requisitions

Ensure payment of vendor invoices

Maintain vendor relationships

Coordinated weekly/bi-weekly payroll records for three shifts of employees

Liaison for employees to Payroll and Human Resource

Managed heavy calendars and schedules via Lotus Notes database

Managed and maintained badge entry/security system for entire facility

Ensure proper office management and operation.

American Style Salon 1998 - 2000

Salon Manager/Hairdresser/Cosmetologist/Educator

Responsible for all salon operations and management

Train and develop skills new stylist skills

Conduct interviews

Plan quarterly budgeting schedules

Handle customer issues

Meet with stylist team individual to evaluate performamce

Assess training needs and arrange in-house training sessions

Schedule advanced continued education classes for stylists

Work with suppliers to provide inventory supplies

Maintain supplier contracts

KEY SKILLS & EXPERIENCE

Human Resources

Interviews workers to gather information on worker attitudes toward work environment and supervision received to facilitate resolution of employee relations problems: Explains to workers company and governmental rules, regulations, and procedures, and need for compliance.

Gather information on workers' feelings about factors that affect worker morale, motivation, and efficiency.

Interviews workers to determine reactions to specific actions taken. Prepares reports on workers' comments and actions taken.

Perform employment history research to enroll eligible workers in company programs, such as pension and savings plans. Maintains medical, insurance, and other personnel records and forms

Manage new hire onboarding process

Lead person for organizational reward and recognition program

Transition Center Coordinator to provide assistance to displaced employees

Trained on use of Taleo e-recruiting/SAP/Remedy systems

Conduct interviews for temporary personnel positions and new hire orientation

Provide assistance to employees in explaining benefit options

Responsible for EEO/Self ID compliance for newly hired employees

Process tuition reimbursement applications for employees company-wide. Ensure adherence to company policy. Make process improvement suggestions to reduce policy violations.

Lead person in implementing records management retention and compliance with company policy for HR department

Prepare Immigration letters for employees

Complete employment verification requests for employees

Review current procedures and make recommendations for processes improvements

Analyze collected data and present findings to management to drive process improvement

Organize employee team-building activies to encourage harmonious relationships within department

Utilize SAP to generate reports to analyze work completed and evaluate efficiency

Handle all estate processing matters for deceased employees family and survivors

Work with vendors to maintain relationships and adherence to contracted obligations

Lead role in employee relations, helping to resolve issues that arise in the workplace through intervention, research and investigations.

Payroll Functions

Process time captured via HR Access/Striped Lightning for employees spanning three shifts

Prepare and organize pay information for approximately 200 employees

Answer and resolve payroll discrepancies for employees

Enter data for W-2 forms into payroll system (SAP)

Maintain payroll data (i.e Direct Deposits, Personnel information changes/corrections)

Process and approve executive bonus pay

People Skills & Customer Service

Provided an excellent level of customer support to internal/external individuals requiring assistance on all levels.

Consistently received commendation for professionalism and work ethic

Handle extremely sensitive employee information in a professional and ethical manner

Speak with retirees about benefits they may be entitled

Work with surviving spouses or family members of deceased employees

Administer and arrange benefits for beneficiaries and dependents of recently deceased employees

Additional Administrative Support

Provide administrative support to VP, Directors, and Management teams:

Liaison for employees to Management, Payroll, & Human Resources

Maintained employee personnel records

Payroll coordinator prepared payroll reports using Striped Lightning and Daily Time and Attendance programs (HR Access)

Coordinated complicated and intricate travel plans for Management and employees

Arranged meetings, prepared documents, and typed correspondence

Entrusted with personal and confidential employee information

EDUCATION

AMERICAN INTERCONTINENTAL UNIVERSITY, Atlanta, Georgia

Bachelor of Science, Business Administration, Human Resource Management

GPA in Major: 3.4.

YELLOW BELT TRAINING COURSE

Six Sigma Ideaology and Process Efficiency

DALE CARNEIGE GRADUATE

Public speaking and presentation skills course providing training to organizations with the goal of fostering management, communications and human relations skills.

COMPUTER SKILLS

Microsoft

Excel

Word

Powerpoint

Visio

Project

Webextender

Lotus Notes

Outlook

Internet Research

Adobe

SAP

Remedy

OrgPlus

Taleo e-recruiting system

ADDITIONAL SKILLS

As an educator, I have gained many skills that lend to the benefit of others and business today. Skills such as:

Excellent listening and communication skills

Objectivity

Ability to instill trust and establish credibility

High level of customer focus

Ability to transmit information in a positive, understandable manner

Ability to understand and evaluate information and provide sound advice and counsel

Strong organizational and project management skills

Ability to develop and improve programs and processes

Excellent follow-up skills

10 years of experience in teaching and training adults in post graduate education. Additional work experience available, if required.

Contact this candidate