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Manager Customer Service

Location:
Chennai, TN, 600073, India
Posted:
January 12, 2012

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Resume:

GOPINATH P Mobile: 91-967*******

**, ********** ******, *-****:w60avy@r.postjobfree.com

Gowrivakkam,

Chennai – 600073

India

CAREER OBJECTIVE:

To seek a challenging position with opportunities for career advancement, learning and gain further skills and attain the goal of the organization aiming at mutual growth.

PROFESSIONAL EXPEREINCE:

Infosys Limited, Chennai

June 2007 – Present

Position: Technology Analyst

Projects: TNOC Acceptance, Network & Transport Device Testing.

Projects:

1. TNOC Acceptance:

Client: Level (3) Communications

Team size: 9

Duration: April 2008 to December 2009

Company: Infosys Limited

Role: Senior Systems Engineer

Tools used: Citrix, Clarify, BPM portal, Netbuild, Real Time Fault Manager (RFM), NextGen, IMS (Inventory Management System), LMS (Location Management System), Onramp, Opsconsole, Ticketing tool system, Putty (TL1 script).

Technology: SONET

Description: Worked in Transport network equipments to verify configuration settings, updated/acceptable software version and check the whole equipment whether it is good to migrate.

Responsibilites:

• Perform Acceptance testing in the following equipments: Lucent equipments (DMX, DMXTend, DDM, FT2000), Fujitsu equipments (Flashwave 4100, 4500, 4020 & FLM 150), Movaz equipments (Adva Ray Express I & II), Ciena equipment (Core Director, K2 & ONI), Cisco 15454 & 15600.

• Verifying the terminal server connectivity and running password scripts for new equipments.

• Responsible for performing remote alarm testing and network management system/software version validations and Verifying all testing and test data is complete for network element acceptance.

• Proficient in both CLI & GUI interfaces for the above mentioned Telecom Equipments.

2. Network & Transport Device Testing:

Client: Level (3) Communications

Team size: 8

Duration: January 2010 to till date

Company: Infosys Limited

Role: Technology Analyst

Tools used: Various type of test-sets (Netanalyst, JDSU, NIC Plus, DLI), Trailblazer, Spyglass, Wavestar, Netsmart, Node Manager, XLR, Popswe, Circuit Vision, SONUS Insight, Clarify, BPM portal, Netbuild, Opsconsole, , Putty (TL1 script).

Technology: SONET

Description: Various bandwidth circuits testing (optical testing) within Level (3) network and also with vendors / customers, Optical path & ring turn-ups.

Responsibilites:

End to end testing for new turn-up circuits.

IMT & Ring turn-ups (optical).

Testing Optical/DS3/DS1paths using DLI, Remote NIC & JDSU test-sets.

Working with Vendor, LEC & Customers for end to end testing completion.

Provisioning different bandwidth circuits.

Node Install/Decommission

Card add/removal/swap in the transport equipments.

TECHNICAL SKILLS:

• TELECOM TESTING

• NMS: Nortel Preside, Netsmart, Cisco ADM & Infinera GNM.

• TL1 commands and UNIX Scripts.

• OSS/BSS Applications and Ticketing Tools.

• Clarify, OpsConsole, Real Time Fault Manager, and Spyglass.

• NETWORKING

• Knowledge of networking devices and configurations

• Handing the network management system

• Knowledge of configurations and maintenance in the network devices

• Cross-connect creations, removals and verifications in the networking devices

• Familiar with the TL1 scripts for the networking devices

.

• GENERIC

• ITIL Service Desk

• Basic concepts of Windows OS and Administration

• MS Office, HTML and Web Technologies

• SOFT SKILLS

• Customer Service Orientation & Relationship building

• Experience in direct interaction with US clients

• Cross Cultural Adaptability

CERTIFICATIONS:

• Completed certifications in ITIL Process in the following domains –

ITIL Service Desk and Incident Management

Problem and Change Management

• Completed NWTelco ( Internal OSS/BSS) Certification

KEY STRENGTHS:

• Ability to work in a SLA driven environment and interact with various

Organizations to coordinate the operational readiness of each project assigned.

• Ability to take task ownership and drive towards its completion.

• Excellent written and oral communication skills. Well versed with American (US) accent and culture.

• Good problem solving and analytical skills.

• Highly motivated and eager to learn new technologies.

ACADEMIC QUALIFICATION:

Degree /

Certificate

Board / College / University

Year of passing

Percentage of marks

B.Tech (Electronics & Communications Engineering)

Bharath University, Chennai

2007

7.9 (CGPA)

XII std S.R.V. Higher secondary school, Rasipuram

2003

82.3 %

X Std St.Antony’s Higher Secondary School, Krishnagiri

2001

89.9%

PERSONAL PROFILE:

• NAME : GOPINATH P

• FATHER’S NAME : PONNUSAMY R

• DATE OF BIRTH : 25th May 1986

• GENDER : MALE

• MARTIAL STATUS : SINGLE

• Email ADDRESS : w60avy@r.postjobfree.com

• PASSPORT NO (VALID UPTO) : G0841900 (26 November 2016)

• CONTACT NUMBER : 91-967*******



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