MOHAMMED AZAM

H: 905-***-****

***-**** **** **** ** Mississauga

E-mail: w5vaol@r.postjobfree.com

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OBJECTIVE

To secure a position with the organization, where my excellent time management skills, communication skills, handwork and experience can be profitably utilized in serving the organization and its clients.

HIGHLIGHTS OF QUALIFICATIONS

• Extensive experience in Sales and Customer Service.

• Excellent communication, organizational and analytical skills.

• Professional and good team player.

• Able to deal with difficult Customers with patience.

• Competent in the latest computer software packages.

• Adaptable and quick learner.

WORK HISTORY

July 2011 – Present Optical Palace, Mississauga

Position: Assistant Sales Manager

• Selling eyeglasses and optical accessories.

• Attains optical sales goals.

• Educate and assist patient in selection of frames and lenses

• Follows-through on emergency orders by calling order into Optical Lab and making certain of lens and frame availability

• Determines patient concerns; recommends actions to be taken; discusses solution/action with Optical Administration as needed; follows-through with resolution.

Feb 2005- June 2011 Wells Fargo Financial, Mississauga

Position: Senior Technical and Billing Service Professional

• Answered incoming calls pertaining to account balances, updating, addresses, and closing accounts etc. on their credit cards.

• Acted as a liaison between Client (store) and customers in solving their problems as well as providing answers regarding their accounts.

• Provided correct and updated information to customer inquiries, balances, promotions, their due dates, explained interest calculations and finance charges.

• Sold insurance to Best Buy and Future Shop Card holders

• Assisted the customer in putting requests for balance transfers, payment transfers from one promo to another promo or from one account to another account.

• Granted authorization to the stores.

• Assisted store reps with technical issues with their GUI.

• Achieved first contact resolution for the customers.

• Handled calls with an explanation on application status and decision made.

• Investigated disputed charges.

May 2002- Jan 2005 Purolator Courier, Mississauga

Position: Inbound Customer Service Professional

• Acted as a liaison between Purolator and the customers who wish to track their shipments while in transit and to provide a P.O.D when requested (as required)

• Answered incoming calls pertaining to scheduling pick up requests, rate and transit time information.

• Provided accurate information about transit times, delivery times, and package scans, situation reports, for any shipments being delivered to domestic and international destinations.

• Opened and closed a trace on shipments that cannot be located and determined the priority level of the trace.

August 2001 – April 2002 Bank of Montreal, Toronto

Position: Mbanx Direct Manager

• Sold accident, health and disability insurance policies.

• Handled Card member calls.

• Provided information on products and services

• Contributed to team effort by accomplishing related results as needed.

• Assessed risk/grant credit.

Jan1999- June2001 BMTC, Dubai

Position: Product Sales Manager

• Promoted, Marketed and sold the concept of structured cabling for the integration of voice and data system.

• Marketed and sold computer networking products.

• Provided innovative solutions for communication cabling.

• Installed and supplied communication cabling products.

• Conducted seminars for consultants, electrical contractors and customers on the concepts and importance of structured cabling

COMPUTER SKILLS

MS Word, Excel, Power Point, Access and MS Project

EDUCATION

1994 Masters of Business Administration in Marketing, Osmania University, India

1990 Bachelor of Science, Major in Math, Physics & Electronics, Osmania University, India

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