Customer Service Manager

EFRAIN RODRIGUEZ

**** ***** ******,

Bellflower, Ca 90706

C: 562-***-****

************@*****.***

WORK HISTORY

Oce Business Services, Los Angeles, CA 10/2008 – 12/2010

Records Administrator:

• Conversion of files into Accutrac database to track files

• Updated locations using portable scanners

• Created new files using DRMS software program

• Handled incoming and outgoing files for off-site storage vendor (Iron Mountain)

• Answered incoming customer service calls to assist clients

• Shipping and receiving; customer service representative (CSR)

Kinsella, Weitzman, Iser, Kump, & Aldisert, Santa Monica, CA 11/2007 – 07/2008

Offices Services Clerk:

• Maintained supply stocks for kitchen, copy machines, file room and stock room.

• Updated filings including: copying, pleading indexing, creations of labels, and in-house/off-site storage and retrieval.

• In charge of bank deposits

• Mailing all documents using: Post Office, Fed-Ex locations, UPS and all major couriers.

• Daily relief reception coverage and set-up conference rooms.

Wolf, Rifkin, Shapiro & Schulman, Los Angeles, CA 03/2007 – 11/2007

File Management Clerk:

• Processed and handled all new and existing matters for the Los Angeles and Las Vegas offices using Elite Billing Manager software.

• Provided conflict checks and assigned client/matter file numbers working with HOA, Corporate, Estate Planning, Litigation, Bankruptcy, Tax Law, Entertainment, and Business law practices.

• Indexed pleadings and discovery matters.

• Assisted with office services duties: copying, projects, relocating office equipment if needed.

• Printed weekly and monthly agendas and reports for matters created.

Sohagi Law Group, Westwood, CA 08/2006 – 02/2007

File Management Clerk:

• Organized and sorted incoming documents for the U.S. Court System.

• Classified documents for allocation under the appropriate type.

• Indexed captions using Microsoft Word for records department database.

• Organized supplies and stocked copy machines with paper.

• Assisted paralegals with various projects.

Seyfarth, Shaw LLP, Los Angeles, CA. 06/2005 – 07/2006

File Management Clerk:

• Organized and sorted incoming documents for the U.S. Court System.

• Classified documents for allocation under the appropriate type.

• Indexed captions using Microsoft Word for records department database.

• Created updates using LegalKey.

• Shifted files in central records department.

• Assisted secretaries and attorneys.

Manatt, Phelps and Phillips LLP, Los Angeles, CA. 03/2003 – 05/2005

Document Index Clerk:

• Organized and sorted incoming documents for the U.S. Court System.

• Classified documents for allocation under the appropriate type.

• Indexed captions using LegalKey for records department database.

• Updated pleadings database.

• Heavy interaction with legal staff for research projects.

Russ, August and Kabat, LP, Los Angeles, CA. 10/1999 – 10/2002

File Management Clerk:

• Organized, sorted and filed incoming documents for the U.S. Court System.

• Managed and maintained litigation and trademark files.

• Lead relief reception coverage for the firm and sub-tenants.

• Organized and coded files for storage and retrieval.

• Mailroom coverage included faxing, copying, stamping, sorting and distributing mail.

Kinsella, Boesch, Fujikawa & Towle, LLP, Century City, CA 05/1994 – 09/1999

File Management Lead:

• Prepared pleadings and sorted files, and legal documents.

• Assigned bar codes to legal documents and other miscellaneous files.

• Organized and coded files for storage.

• Oversaw projects given to clerks, distributed work to clerk, provided activity reports to manager.

• Mail room coverage, including faxing, copying, stamping mail, sorting mail and distributing mail.

• Responsible for conducting safety deposits for the entire Firm.

• Lead reception coverage for the entire firm.

Computer Experience

• Microsoft Word, Excel and Outlook

• Windows XP & Macintosh

• Internet Browser

• Quick Mail Pro

• Accutrac

• UPS Campus Ship, FedEx Power Ship

• LegalKey

• Netscape

• Elite Billing Manage

Languages

• English

• Spanish

• Basic Japanese

Education

• Santa Monica College - Major in Linguistics - Japanese Language Studies 1994-2001

• California Healing Arts College W. Los Angeles, CA

• Certified Massage Therapist, August, 1999

References available upon request

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