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Customer Service Manager

Location:
Los Angeles, California, United States
Posted:
October 29, 2011
Email:
w45gj3@r.postjobfree.com
Contact Info:
************@*****.***


AMERICA SALVATORE, AA, EXECUTIVE/ADMINISTRATIVE ASSISTANT
858.***.**** w45gj3@r.postjobfree.com

OBJECTIVE: Reliable dedicated professional with experience providing executive and legal administrative support in law, healthcare, and sales. Detailed-oriented administrator who combines solid technical ability with strong leadership and team skills and a track record of building and maintaining productive relationships.

EDUCATION
A.A. University of Phoenix, Business Degree, San Diego, CA 2006
University of San Diego ABA Paralegal Degree, San Diego, CA 2004

PROFESSIONAL EXPERIENCE
PATENAUDE AND FELIX, LLC, San Diego, CA January 2010 – May 2011

Executive Assistant/Legal Representative, Collections, Target Visa Account
Effectively collect and retrieve past due balances. Researched and located customers, negotiated payment arrangements, settlements, deposits and guarantees. Proven ability to handle difficult customer interactions with tact and diplomacy, meet collection department goals and objectives. Detailed oriented with strong problem-solving, professional communication, interpersonal and teamwork skills. Learned and operated Citrix and Tsys collection applications.

KAISER PERMANENTE, San Diego, CA 1997-2004

Executive Assistant
Supported Manager of Hospital Case Managers and staff of 15, Quality Resource Management Dept.
Responsible for all legal correspondence to patients, including letters and memos, prepared all documents for manager during patient appeals, attained all patient appeals for regional evaluation through confidential patient medical records, including translating medical terminology and physician orders. Prepared minutes on a weekly basis. Completed and researched statistical reports monthly. Met with facilitators weekly to ensure continuity of all operations within team environment, coordinated manager’s calendar and expense reports, maintained full supply inventory, organized luncheons and department meetings, responded to heavy volume of phone calls.

CONTRACT POSITIONS 2005-2010

Client: LAW OFFICES OF JAMES BYRNES, ATTORNEY AT LAW San Diego, CA
Executive/Legal Assistant
Assisted attorney and staff , prepared attorney for upcoming court dates, calendering, assembled components for
depositions and client discussions, organized filing system, and interviewed potential clients. Planned and coordinated
corporate luncheons and develop presentations for related on-site and off-site meetings. Prepared minutes.

Client: PHONEWARE
Administrative Assistant/Customer Service/Call Center
Increased customer accounts, developed and presented client reports, and reorganized policies and procedures for
customer service manual. Prepared and staged presentations. Led and facilitated meetings and contacted existing
customers and provide them with additional products. Maximized sales opportunities with each customer.

Client: HARBOR PRESBYTERIAN CHURCH
Office Manager/Executive Assistant
Supported five Pastors, formatted and printed weekly bulletins for eleven church sites, operated church website,
assembled employee insurance benefits. Organize the details of special events, travel arrangements, agendas and
itineraries. Coordinated volunteer recruitment, acted as receptionist when needed.

Client: WARD MANIS CO.
Office Manager
Managed office and supported owner of company, prepared payroll for 30 employees, arranged invoices, responded to heavy volume of phone calls.

Client: SCOTT + SCOTT, LLC, San Diego, CA
Executive/Legal Assistant
Assisted partner and four associate attorneys, prepared motions, complaints and legal correspondence, filed legal
documents, assembled documents for new clients, responsible for managing office, responded to heavy volume of phone calls.

PROFESSIONAL AFFILIATIONS
California Alliance of Paralegal Associations (CAPA)
San Diego Paralegal Association (SDPA)

TECHNICAL PROFICIENCY
Desktop Applications/Software: MS Office: Word, Excel, Access, PowerPoint and Outlook, Citrix and Tsys