Customer Service Administrative Assistant Management |
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Resume Text:
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Holly Sanchez Cell: 832-***-**** w40qkf@r.postjobfree.com **** ***** ***** ***, ****** TX 77396
OBJECTIVE: Seeking a position as a staff accountant that will further my goal to become a CPA and a position that will utilize my 5 years of work experience in the water district industry.
CAREER PROFILE: • Detail-oriented, efficient and organized professional with extensive experience in banking and high degree of customer service. • Possess strong analytical and problem solving skills, with the ability to make well thought out decisions. • Good written and verbal communication skills. • Bi-lingual in English and Spanish. • Highly trustworthy, discreet and ethical. • Resourceful in the completion of projects, effective at multi-tasking. • Fast learner of computer programs. Intermediate MS Excel and Word skills. • Produce high level of quality workflow with minimal supervision. EMPLOYMENT: BBVA Compass Bank, Houston, TX Jan 2010 Present Deposit Services Public Funds Management • Provides turnkey services to the water district industry, comprising $1.2 billion in deposits and 95% market penetration in the GHMA. • Performs daily operational functions for New Accounts & Customer Service to include processing NSF and managerial reports, new accounts, and industry specific documentation for customers. • Initiates and processes internal and wire transfers with multi-levels of authority and documentation for 5,000 accounts with volume ranging from 20 to 200 per day. • Review and process water district industry escrow accounts and release of funds.
Administrative Assistant 11 Public Funds Management Mar 2008 - Dec 2009 • Provided administrative support to the Municipal Department Division Head. • Maintained department records and personnel files. • Coordinated meetings with staff, customers, and/or industry consultants. • Coordinated industry conference activities for the managers. • Provided general administrative and clerical support to the Department. • Assisted in new method to collateralize public fund deposits using FHLB Letter of Credit processing, which included obtaining district approval, consultant documentation, and issuing approximately 300 LOCs and LOC agreements. • Prepared reports, correspondences and presentations, as needed.
Garnet Associates (Agency), Houston, TX BBVA Compass f/k/s Texas State Bank Sept 2007- Mar 2008 • Processed telephone customer payments. • Responsible for scanning legal documents. • Verified department data input of records. • Maintained appropriate payment records.
Brenntag Latina America, Houston TX 2006 2007 Receptionist • General administrative support • Maintaining client files • Schedule client meetings • Provide excellent customer service.
EDUCATION: University of Houston- Downtown - Bachelors of Business Administration 2012. Major: Accounting. San Jacinto College – Associates Degree. 2007. Major: Business Administration.
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