Thomas R. Hare

*** ****** *****, *********, ******** 21409

410-***-****

OBJECTIVE:

Seeking a challenging quality assurance or information technology management opportunity that will enable me to utilize my professional skills, technical writing ability, inspection/audit background, customer service and network center operations experience, and ability to work as a team leader or collaborative team member while allowing me to grow personally and professionally and contribute to the achievement of organizational objectives.

SUMMARY:

Multifaceted, results-oriented professional with a distinguished career and a successful track record of accomplishment in quality assurance, information technology, and telecommunications management specifically in the areas of performance analysis, network center operations, systems management, the Software Development Life Cycle, Engineering Best Practices, and project management standards. Team player who consistently builds solid relationships at multiple levels across organizational boundaries.

SKILLS:

Program Quality Management ● Information Technology/Telecommunications Systems Management ● ISO 9001:2008 ● Software Development Life Cycle ● Key Performance Indicator Analysis/Reporting ● Technical Writing ● Electro-Static Discharge Protection ● Continual Service Improvement ● Corrective Action/Preventive Action ● Quality of Service Reporting ● Project Management ● Document Control ● Managed Services ● Software Implementation Planning ● Network Operations Center ● Information Technology Infrastructure Library ● Proposal Development ● Cutover Readiness Review ● Root Cause Analysis ● Service Readiness Review ● Enterprise Change Control ● Technical Review ● Test Readiness Review ● Test Case Development ● Software Acceptance Testing

PROFESSIONAL EXPERIENCE:

General Dynamics-Force Protection, Ladson, SC Nov. 2011 – Feb. 2012

Program Quality Manager

• Contract (PEAK Technical Services) manufacturing Program Quality Manager for multiple variants of the Cougar Mine Resistant Ambush Protected (MRAP) Light Armored Vehicle.

• In response to customer requests for proposal, prepared detailed Quality Division MRAP project budget estimates for Program Quality, Supplier Quality, and Product Conformance.

• Created and updated formal processes and procedures used by Quality Control Specialists and Certified Weld Inspectors during both in-process and final vehicle inspections.

• Critical member of corporate Material Review Board. Reviewed, modified, and/or approved suspect and nonconforming material rework instructions for manufacturing implementation and coordinated results with corporate management.

• Selected as Program Quality Manager for high speed, highly maneuverable Ground Mobility Vehicle in response to an initial request for proposal from the US Special Operations Command. Coordinated, prepared inputs, and submitted the Quality Division response to draft Request for Proposal.

World Wide Technology Advanced Solutions, Baltimore, MD Feb. 2010 – Sept. 2011

Quality Assurance Manager

• Successfully led company to ISO 9001:2008 Quality Management Standard compliance by establishing an effective Quality Management System (QMS), Quality Goals, and a clear and concise Quality Policy.

• Implemented SharePoint Document Control System ensuring proper review and coordination of all QMS documentation as well as all document updates.

• Documented processes and procedures for integration of individual components into complete systems from procurement through assembly and interconnection, internal system operability testing, and final customer acceptance testing,

• Established corporate Electro-Static Discharge (ESD) Protection Training Program and instructed system engineers, operations specialists, and technicians in the proper handling of ESD-sensitive components during system integration activities. Issued formal company ESD certifications.

• Set up clearly identified ESD work areas within the company integration laboratory and equipped them with the necessary protective devices, e.g. properly grounded floor mats, worktable mats, wrist straps, and wrist strap monitors/testers.

• Conducted all quality assurance inspections of complex system integrations (Cisco, IBM, HP, Dell, and government-provided components) and personally certified compliance with all government customer requirements.

• Produced and implemented detailed ITIL compliant processes and procedures directing managed services continuous improvement means and methods through analysis and reporting of key performance indicators.

• Drafted inputs to customer acceptance test plans, evaluated plan completeness and accuracy, and prepared final customer acceptance test documentation as well as observing all testing activities while responding to any customer questions and documenting/approving successful test completion.

Clemson University, Clemson, SC May 2009 – Feb. 2010

Information Resource Consultant

• Planned and performed implementations of application software for critical Medicare/Medicaid Services Systems in order to meet policy goals and requirements of the state Department of Health and Human Services.

• Provided consulting services on Configuration Management software to Medicaid Services users.

• Documented detailed change control and implementation processes and procedures, which minimized the possibility of deviations that could adversely impact software fielding schedules and delay the implementation of customer-required updates and enhancements.

• Health Insurance Portability and Accountability Act (HIPAA) certified.

Aeronautical Radio, Annapolis, MD Sept. 1988 – Jan. 2008

Senior Manager, Performance Monitoring

• Performed daily operational review and quality control oversight of company’s VHF datalink ground station operation.

• Achieved a 99.8% success rate in accurately identifying ground stations experiencing performance degradation based on established baseline metrics.

• Implemented enhanced performance analysis tools within the Performance Monitoring section that led to more timely identification of network anomalies within the company's Cisco-based network.

• Facilitated corporate Failure Review, Performance Review, Service Readiness, and Enterprise Change Control Boards.

• Revised corporate engineering best practices to better align them with company implementation of the Software Development Life Cycle and the corporate business philosophy.

• ISO 9001.2000 Certified Internal Auditor.

• Reviewed and approved enterprise application software test plans and procedures based customer requirements and planned upgrades, e.g. test readiness review, system test, and final acceptance test.

• Led team of six system quality analysts and managed an overall annual budget $500K.

Systems Manager and Manager of Network Planning

• Systems Manager: Managed and controlled all company ground and air/ground data networks in the 24x7 Network Operations Center, providing both domestic and international airlines, travel agents, and US government customers with high availability access to products and services required for day-to-day operations within the air transportation industry.

• Completed complex enterprise software downloads and activations, archived data, and closely monitored and verified success of all implementation activities.

• Manager of Network Planning: Developed detailed implementation plans guiding software/systems fieldings and functionality verifications.

• Team-player, whose close coordination with technical professionals representing Network Operations, System/Software Engineering, Configuration Management, Implementation, and Quality Management departments throughout the SDLC ensured smooth upgrade transitions.

• Chaired Cutover Readiness Reviews and made “Go/No-Go” decisions for fielding of company software upgrades.

• Project Manager for the company's Network Operations Center facility upgrade.

• Developed and managed New Graduate Operations Training Program, which provided introduction to corporate business, quality management, engineering, and technical operations.

• Led team of six analysts and implementation specialists and managed an annual budget of $350K

Communications-Electronics Operations Officer, United States Air Force Sept. 1973 – Sept. 1988

System Control Officer, Defense Communications Agency (now DISA) Operations Center

• Led watch team of ten senior military technical professionals responsible for the management and control of all Defense Communications System components.

• Provided "rock-solid" support to the Secretary of Defense during multiple international visits and recognized by White House Communications Agency for outstanding Presidential support.

• Awarded the Defense Meritorious Service Medal.

• Top Secret cleared with both SCI and SIOP access.

Chief, Common-User Requirements

• Identified all Information Technology System customer requirements, both classified and unclassified.

• Ensured funding availability and coordinated final system orders.

• Tracked status of multiple IT/telecommunications projects through funding and system delivery.

• Top Secret cleared with both SCI and SIOP access.

Communications-Electronics Inspector, Strategic Air Command (SAC) Inspector General

• Evaluated the wartime operational readiness and management effectiveness of telecommunications, information technology, air traffic control, and communications security support provided to more than twenty SAC aircraft and missile units at operating locations throughout the United States, Europe, and the Pacific.

• Developed and exercised Operational Readiness Inspection scenarios and test cases used to evaluate effectiveness of command control and combat crew communications during unit inspections.

• Top Secret cleared with both SCI and SIOP access.

SAC Chief, Combat Crew Communications (CCC)

• Developed CCC processes and procedures used at more than twenty CONUS/OCLUS CCC offices.

• Authored SAC regulations guiding peacetime and EWO/NSO CCC and Operations Planning

• Established initial CCC Training School.

• Developed aircrew route reporting guides (points and frequencies) for multiple mission tracks.

• Controlled and provided mission critical flight publications and classified material to SAC aircrews.

• Debriefed aircrews following refueling and reconnaissance missions.

• Awarded the Air Force Commendation Medal.

• Top Secret cleared with both SCI and SIOP access.

EDUCATION:

Clemson University

• Bachelor of Science, Engineering Technology

United States Air Force

• Communications-Electronics Operations Officer School (Technical Training)

• Squadron Officers School (Leadership/Management)

• Air Force Inspector General Training (AF Certified Inspector)

• Air Command and Staff College (Leadership/Management)

• Air/Ground Operations School (Technical Management)

Quality Assurance Institute

• ISO 9001:2008 Lead Auditor Course (Certified Lead Auditor)

Other Education:

Electro-Static Discharge, Information Technology Infrastructure Library Overview, Project Management Standards, Microsoft Office Suite (Word, Excel, PowerPoint), Proposal Development, Technical Writing, Management Skills for Engineers, Personnel Performance Review Writing, Management Assertiveness, Data Networks, Local Area Networks, Aircraft Communications Addressing and Reporting System (ACARS), Communications Security (COMSEC), Operations Security (OPSEC)

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