LORETTA E. BICKEL

** **** ******

White Plains, New York

(H) 914-***-**** (C)

914-***-****

w1mrz7@r.postjobfree.com

Office Professional with 7 years experience working in Medical Offices. Proficient in all aspects of billing, insurance and customer service. Detail-oriented, resourceful, problem-solver with excellent communication skills; demonstrated talent for effectively collaborating with all levels of staff and developing strong customer relations. Team player with history of multi-tasking to ensure timely completion of projects / tasks. Adept at utilizing Windows Vista and XP, and Microsoft Office.

Areas of Expertise

Professional Telephone Etiquette

Excellent Customer Service Skills

Billing

Bilingual-Spanish/ English

Insurance Verification

Patient Filing

Microsoft Excel, Access, Word, PowerPoint

EDUCATION

The College of Westchester, White Plains NY (6/2010)

Degree: Associate in Occupational Studies;

Major: Computer Application Management

EXPERIENCE

WestMed, Purchase New York

09/12/2011-10/20/11

Patient Rep

Answering and directing incoming calls

Completing multiple projects as directed

Translating for Coworkers on the phone

National Government Services-Medicare, Hawthorne NY

11/27/2010-09/09/11

Patient Rep (Temp)

Enter provider information into a database

Answer multiple phone calls

Complete multiple projects as directed

Pediatric Neurologist Associates

6/2010-7/2010

Patient Rep (Temp)White Plains

Answering and direct incoming calls

Billing Patients based on their insurance eligibility

Translating for Provider

Prime Medical Billing Management, Elmsford, NY

12/2008-3/2010

Patient Services Representative

Answered and directed incoming calls

Sent bill statements to patients

Verified patient''s insurance coverage for eligibility

Greenburgh Health Center, Greenburgh, NY

Receptionist/Translator

7/2004-8/2008

Answered multi line phone system and directed calls

Suggested referrals for patients to see specialists

Provided translation for Spanish speaking patients

Westchester Oncology/Hem Group, White Plains, NY

10/2003-10/2004

Medical Records Clerk

Maintained a storage and retrieval system for patient files

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