Customer Service Sales
Resume:
Chad Rowlee
Hixson, TN *****
****@******.***
http://resume.rowlee.com
423-***-**** (Initial contact via email please)
I have made it my goal to remain 5 years ahead of technology in knowledge and understanding. I enjoy the challenge of integrating new technological architecture in to existing infrastructures. Thanks in part to my experience I have garnished knowledge from every aspect of business and have the skills to develop a successful enterprise architecture, as well as promote and support a healthy team based work environment.
Work History:
Myth Innovations 2004 - 2009
Consultant / CIO
Dallas, TX
Project Architect: EMR Storage Systems
Project Architect: Home Media Server
Project Lead: Fast Artificial Neural Network.
Sr. Systems & Network Administrator
Covista Communications 2005 - 2008
Broadband Services Architect
Chattanooga, TN
Project Architect: Designed, developed and implemented Enterprise DSL network
Project Architect: Designed, developed and implemented customer interfaces for authentication, email, web space, blog, media gallery and instant messaging services (LAMP).
Project Lead: Integrated new service platform to existing customer service architecture.
Asst. Lead: Designed and Implemented new technologies lab
Research: Advanced Telco Services (E911, LNP, CNAM) for integration path
Maintain and integrated enterprise help desk product (Remedy, Mantis)
Designed and implemented departmental communications platform. (Corporate IM/Email)
Remedy Software Architect (CRM)
Chattanooga Wireless 2004 - Present
Partner / President
Chattanooga, TN
Project Lead: Wireless MAN, WAN, LAN integrator
Project Architect: Designed, developed and implemented customer interfaces for authentication, email, web space, blog, and web hosting services (LAMP)
Project Lead: Integrated new service platform to existing customer service architecture.
Designed and implemented enterprise communications platform
CDC.Net, LLC 2003 . 2005
Director of ISP Operations
Chattanooga, TN
Directed day to day operations
Accounts Receivables/Payables
Managed nationwide dialup clients
Managed and supported server, networking, and firewall equipment (LAMP)
Managed marketing efforts
Reduced bandwidth costs.
Reduced dialup costs
Introduced high speed products such as DSL and Wireless
Setup and maintained corporate phone system.
River City Technologies 2002-2003
Network Administrator, 24hour broadband support
Chattanooga, TN
Maintained and supported nationwide dialup network
Managed Customer billing and accounts receivable
Managed all servers (web hosting, mail, sql)
Managed physical network installations
Rex Digital / Primaxa 2001-2002
T1 Broadband, Support technician / CSR
Chattanooga, TN
Coordinated and Managed installation of T1 broadband circuits
Installed, maintained and repaired client networks and pc.s.
24 on call support for broadband
Call center/help desk support for dialup, web, and email clients
VEI Internet. 1999-2001
Network administrator & support technician
Chattanooga, TN
Managed all servers (web hosting, mail, sql) (LAMP)
Rendered phone support to 3200 client nationwide dialup network
Supervised technical staff.
Call center/help desk support for dialup, web, and email clients
PC and network sales and repair
CCI, Inc. 1998-1999
CEO-98 / CFO-99
Cleveland, TN
Directed development of successful network services division
Managed technical and sales staff
Responsible for management, payroll, marketing, sales, and purchasing.
Computer Central 1995-1998
Partner / Technical Manager / Service technician
Cleveland, TN
Partnered the development and growth of new technologies store
Developed sales of $500k/year
Secured and maintained contracts with schools, government agencies, and corporate clients for computer and network hardware and services.
Developed on site network and computer maintenance program.
Managed all accounting functions of the business.
Developed website site (ASP)
OAR, Inc 1993-1997
Assistant Manager / Safety Instructor / Team builder / Wilderness Guide
Ocoee, TN
Managed a guide staff of 40+ for a growing adventure company
Directed and participated in all aspects of rafting, caving, climbing and ropes courses.
Safety instruction to all participants of adventure trips.
Team building training to ensure success and minimize risk in adventures.
Circuits PC Consultation and Repair 1992-1994
Owner / Sales / Technician
Ocoee, Tn
Started computer sales, service, and consulting company
Learned real world accounting
Developed people skills
Education:
CSCC 1989 . 1992
Cleveland, TN
Major in Computer Science.(Bachelor of Science curriculum)
Minor in Business Administration
TSCC 1994 – 1994
Andrews, NC
Completed certification for Emergency Medical Technician (EMT)
Skills:
Operating Systems
Windows 2008 server, Windows 7, Windows Vista (Pro, Home)3 years, Windows XP (Pro, Home)7 years, Windows 2003 4 years, Windows 2000 (pro, server, advanced server) 8 years, Redhat / Fedora Linux 9 years, Mandrake Linux 10 years, Gentoo Linux 7 years, Ubuntu Linux 2 years, Unix4 years, VMware 10 years, Xen 2 years, RouterOS 4 years, Windows ME 3 years, Windows 98 11 years, Windows 95 13 year, Windows 3.x --
Hardware
PC hardware 22 years, Cisco 7200, 3600, 2600, 800 series routers 7 years, Cisco 350 series wireless router 7 years, Adtran DSLAM Family 2 years, Linksys Wireless routers 5 years, Foundry NetIron, ServerIron 4 years, Netscreen Firewall appliance 4 years, Inside Wiring (Data and Phone) 11 years, Phone Systems 6 years, Cisco Call Manager CMS-7835 (PBX/VoIP) 2 years, Asterisk (Linux VoIP PBX) 4 years
Software
MS Active Directory 5 years, MS Office 13 years, Open Office 5 years, Eudora 8 years, Outlook / Express 13 years, Internet Explorer 14 years, Mozilla Firefox 4 years, Terminal Services 12 years, MS FrontPage XP, 2000, 98 8 years, Macromedia Dreamweaver 1 year, Macromedia Flash 1 year, Norton System Suite 6 years, Netscape 10 years, Visio 5 years, Citrix 5 years,
Accounting Software: QuickBooks . 9 years, MAS 200 / 90 . 5 years (supported), Optigold . 3 years, Quicken . 8 years, Platypus . 3 years
SQL Servers: Microsoft SQL . 10 years, MySQL . 6 years, PostgreSQL . 2 years
Web Servers: IIS Web server . 9 years, Apache Web server . 9 years
Server Software
CMS: Drupal 1 yr, Joomla 1 yr, Liferay 3 yrs, phpcms, phpmywebsite 2 yrs, PrositeManager, Sharepoint 6 yrs
Mail Servers: MS Exchange Server . 5 years, VopMail . 4 years, Sendmail . 5 years, Imail . 3 years, Postfix . 6 years, Courier - 3 years, Amavisd – 6 years, Spamassassin – 6 years, DCC – 4 years
CRM: Remedy Action Request System - 1 year, Suger CRM . 1 year, Platypus . 2 years, Optigold . 3 years, Goldmine . 2 years
Firewalls: Zone Alarm / Pro . 7 years, McAfee Firewall . 4 years, Tiny Firewall . 1 year, Linux firewalls . 10 years, MS IC Firewall . 5 years, 8signs Firewall . 4 years, Black Ice Firewall . 2 years, Kerio Firewall . 3 years
Auth. Systems: Vircom Radius . 5 years, Microsoft IAS . 5 years, FreeRadius . 5 years, Steel Belted Radius . 1 year
Antivirus: Norton AntiVirus . 9 years, Mcafee AntiVirus . 9 years, TrendMicro AV . 6 years
FTP Servers: WS FTP Server . 8 years, Microsoft FTP Server . 5 years, Linux FTP packages – 10 yrs
Backup Systems: Veritas Backup . 5 years, Seagate Backup . 5 years, SQL Backup . 7 years, Microsoft Backup . 15 years
References:
Reference Name: James Luckett
Reference Company: Myth Innovations
Reference Title: CEO
Phone: 214-***-****
Email: *************@**********.***
Type: Professional
Reference Name: John Riad
Reference Company: CCI
Reference Title: CEO
Phone: 423-***-****
Email: ****@********-*******.***
Type: Professional
Reference Name: Tom Brinkman
Reference Company: Covista Communications Inc.
Reference Title: VP Network Operations & Regulation
Phone: 770-***-****
Email: *********@*********.***
Type: Professional
Contact this candidate