Aparna Raghavan

Address: *** ****** **, ******** **, 06901, USA Phone: 1-203-***-**** / 1-203-***-**** email: w007fg@r.postjobfree.com

Highlights of Career Summary and Achievements:

•Overall 2.5+ yrs of Industry Experience with 1.5+ years in Information Technology

•Quality Analyst and Support experience

•6+ months Experience in banking operations as teller and Marketing Liason for TD Bank, Stamford

•8 months of Customer centric experience in Retail (Macy’s) and Bookshop (Ferguson Library)

•Consistent High Performer - One of the top 10 Sales associate in Macys Stamford Outlet as well as top sales referrals in TD Bank in the Fairfield region

•Master of Business Administration with Specialization in Marketing and Project Management

•Bachelors of Engineering in Computer Science

•Excellent analytical, programming and problem solving skills and Excellent Communication skills.

•Expertise in Business Analysis, Project Management in areas of Supply Chain, marketing and sales

•Experience in Banking software EnCore, Net Query

•Experience in Software programming in C# using .Net 2.0

•Experience in SQL Server 2005

•Domain Experience in content conversion, eLearning content development

•Won first prize in marketing event of Evigna ‘09 conducted by Bhavan Marshall, Bangalore

•Participated in inter collegiate case study competition based on Supply chain management organized by IBS, Bangalore.

•Wrote a Technical Paper on Virtual Reality for an IEEE technical fest.

Work Experience and Curriculum Background:

1. Flat World Knowledge (e-publishing firm)– Quality Assurance Analyst & Product Specialist , Irvington NY, USA, May 2011 – Oct 2011

Role & Responsibilities: Website Quality Assurance Support and Analysis and End-to-End Operations for in-house product (ebooks; study guides; audios; videos; supplements) development

Skills: Product Quality Assurance; Regression Testing; Manual QA; debugging; Support; Basic UNIX knowledge; iPad; Kindle and Macbook QA

Description in detail:

Processes:

-Product regression – End to End touch points of Operational flow before release.

-QA Process owner for publishing the book online.

-Process owner for

o Distributor book catalog

o Inventory list audit

o Reprint procedures

-Establishing a process oriented SOP (Standard Operating Procedures)

-Document and resolve testing issues to establish a KMDB

-Performing audits to ensure the price points and documentation match and provide signoff

Tasks:

-Custom book QA and deploy using Reconciliation reporting

-Professor and student Supplements management – Auditing and liaising with Technology team

-QA on Reporting & Trend Analysis using Site catalyst

-Operations & Customer Service tasks:

o Instructor approvals cycle

o User management

o e-Commerce testing

o Order management (bookstores and student)

-Manually testing Flat World Knowledge’s products and websites on various operating systems and browser platforms Including iPad; Kindle,, VitalSource, and other hand held device

-In-house tool testing for book customization

-Co-ordinate with External vendors and developers to ensure that new projects are properly tested communicated and executed.

2. TD Bank – Teller and Marketing Liason, Stamford CT, USA, October 2010 –May 2011

Role & Responsibilities: Customer Service; Cash Handling; Data reporting and analysis.

Software Skills:

Banking Software –

a) EnCore – Deposit; Withdrawals; Loan Payment ;Foreign Currency exchange; Penny arcade redemption; Customer Enquiry

b) Net Query - Reporting tool for processed information from Back office.

Description:

-Indepth Knowledge of EnCore and NetQuery Software tools to facilitate quick turnaround for operational activities and customer queries.

-Deliver outstanding customer service by executing financial transactions in accordance with bank policies and procedures.

-Increasing stores CWI rating increase: Meets and/or exceeds CWI scores on a monthly basis

-Adhere to operational controls, including legal, corporate, and regulatory procedures to ensure the safety and security and compliance of customer and bank assets.

-Daily maintenance and operations of coin machine and helping customers to use the machine effectively

-Learn and effectively manage the internal workings and responsibilities of the branch(Vaults, bank documents like checks and cards)

-Maintain an acceptable difference and findings record.

-Participate in daily sales activities and branch sales promotions to peak customer interest and refer customers to Personal Bankers.

-Learn new and existing products through sales aid (features, benefits, fees, etc.).

-Educate customers on utilizing available access channels (i.e. ATM, Online and Telephone Banking).

-Support sales/service activities within the Branch by participating in seminars, micro-marketing events, promotional campaigns, product initiatives, etc.

-Resolve account service issues and respond to customer inquires promptly and effectively.

3. Software Engineer, LionBridge Technologies, 6 months, February-2008 – July 2008 – for Microsoft Corporation.

Project: Microsoft Translation tool

Client: Microsoft Corporation

Role & Responsibilities: Quality Control; Documentation; Testing; Maintenance and Support

Description: LionBridge Technologies had a tie up with Microsoft Corp. The translation tool was provided by Microsoft and licensed to LionBridge to provide adapter interfaces to enhance the lookup capabilities of translations and the search with auto suggest features for corrections. This interface was developed, maintained and distributed by LionBridge for providing the search related features and varied functionalities for Translation.This project involved interaction of the searches and auto suggest features using SQL Server database. The Front end was built, deployed and maintained in C#

4. Software Engineer, LionBridge Technologies, 6 months, August-2007 – Jan 2008 – for HP (Hewlett Packard)

Project: Online Review Tool

Client: Hewlett Packard

Role & Responsibilities: Quality Control; Documentation; Testing; Development, Enhancement, Maintenance and Support

Description: Online Review Tool (ORT) provides features that are easy to use and more powerful in terms of tracking review comments of each reviewer. This tool was used for automating the review cycle that was being followed by HP Content writers.

This tool provides a more streamlines and efficient mechanism to track and audit changes performed by the content writers/reviewers and ratify the same via the process flow. Was involved in:

-Creating newsfeeds (RSS/ATOM)

-Quality Metrics Summary Report

-Revamp User rights page for super admin

5. Summer Internship Project – 4 months – Yahoo! India, Bangalore

Project: QuickFill widget for HotJob users

Description: This project worked to create a widget like program to help existing HotJob users to directly post a job on the site from their desktop, without having to visit the site.

6. Master of Business Administration (MBA – Marketing and Project Management) – Aug 2008 – March 2010

Description: Following Curriculum initiatives and Projects were involved in the MBA tenure

-Supply Chain Analysis – McDonalds – India

-Supply Chain and Business Analysis on Ahold – Biggest Supermart Retailer and ICA Grocery Retails

-SAP CRM Campaign Management - Marketing Automation in Audi

-Business Strategy – Disruptive innovation – Clayton Christensen and Entrepreneurial Profile on Henry Ford

-B2B Profile on TCS and E-marketing Case Study

-Vodafone ZooZoo Case Study

-Brand Marketing Case Study on MTV and Harry Potter

-Brand Element Comparision – Pepsico Lays and ITC Bingo

-Marketing plan to Launch a new product Lagoon and Business plan to Launch a new Cake Business.

7. Master of Business Administration (Summer Internship – Hindustan Petroleum Corporation Ltd) – June 2009-Aug 2009

Title: Preparedness of HPCL Retail Outlets in the Current Market Scenario

Description: HPCL is a Fortune 500 company, having about 20% Market share in India and a strong market infrastructure. HPCL is a commercial organization engaged in the refining of crude oil and marketing of finished products and allied products and has a mechanism in place of collecting feedback from customers / public to upgrade the service levels to improve the customer satisfaction. This project evaluated the preparedness of HPCL retail outlets with regards to the changing market scenarios, comprising of economic conditions, competitions, existing infrastructure and other regulatory forces. On evaluation, a gap analysis was done to understand the gaps and loopholes in the different perceptions, and accordingly suggestions were put forward to reduce the gaps.

8. Macy’s – Stamford Town center; Sales Associate; Stamford CT, USA, August 2010 –October 2010

Role & Responsibilities: Customer Service; Merchandising with Product knowledge Support for customers

Description: As a Sales Associate in Macy’s, currently involved in the following activities:

-Meeting hourly selling and loyalty program standards

-Provide product knowledge to customers and work with the team to meet individual, department and store objectives

-Responsible for the maintenance of department areas and handling Cash Register

9. Volunteer – Stamford Ferguson Library; Stamford CT, USA, 4 months, March 2010 –August 2010

Role & Responsibilities: Cash Register; Customer Service; BASIL entry and maintenance

Description: As a Volunteer for Stamford Ferguson Library, involved in the following activities:

- Cash Register handling sales for the used Books.

- Pricing of the inventory

- Putting up Special displays and shelving books.

Software Skills:

Languages: C, C++, Visual Basic 6.0, .Net (VB.NET, ASP.NET, ADO.NET)

Operating Systems: Windows 95/98/NT/2000/XP/ Vista/Windows 7

Database: SQL Server/MS Access, PL/SQL

Web Technologies: HTML, JavaScript, VBScript, ASP, XML, XSL, CSS

Analysis & Design: UML (Rational Rose), OOAD, MSVisio

Business Courses in IT, ERP, CRM, SCM, Data Warehousing, Data mining, e-business.

Academic Records:

March 2010 Post Graduate Program (Marketing) Alliance Business School, Anekal, Bangalore CGPA 2.5/4.3 (81.4%)

2007 Bachelor of Engineering(BE) Ramarao Adik Institute of Technology, Mumbai (61%)

2003 Class 12th S.I.E.S, Mumbai (74.17%)

2001 Class 10th St. Joseph’s Convent High School, Mumbai (74.47%)

Awards/Achievements

Awards

•Second in the Inter School Choral Recitation held at Bandra Gymkhana.

•Won first prize in marketing event of Evigna ‘09 conducted by Bhavan Marshall, Bangalore

Achievements

•Second in the Inter School Choral Recitation held at Bandra Gymkhana.

•Was part of the pulse polio camp set up by Rotary Club of Mumbai Khar

•Wrote a Technical Paper on Virtual Reality for an IEEE technical fest.

•Participated in inter collegiate case study competition based on Supply chain management organized by IBS, Bangalore.

Extracurricular Activities

•Core committee member as Membership and Publicity Head for the CSI-RAIT chapter.

•Event Head for Management Games at the annual CSI technical fest

Languages Known: English, Hindi, Marathi, Tamil

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