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Customer Service Sap

Location:
Mobile, AL, 36695
Posted:
May 05, 2011

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Resume:

PROFESSIONAL SUMMARY

* years of experience including 5 years of APO technical and functional experience and 3 years of experience in diversified fields of Application Software System Analysis, Design, Development and Testing projects in Oracle, Client Server, and 3-Tier applications.

•In–depth functional experience in Core Interface (CIF), Demand Planning (DP) and Supply Network Planning (SNP).

•In-depth knowledge of master data integration which includes materials, plants, BOMs, Routing, Master Recipe, PPM, PDS etc.

•Technically specialized in ABAP tools like ABAP Workbench, ABAP Correction Process, and ABAP Performance Tuning.

FUNCTIONAL SKILLS

•SAP SCM: APO DP (DEMAND PLANNING), SNP (SUPPLY NETWORK PLANNING), CIF (CORE INTERFACE),

Working Knowledge OF PP/DS AND SNC.

•SAP VERSIONS: SAP APO 3.1, 4.0, 4.1, SCM 5.0,5.1 and SCM 7.0, ECC 4.6, 4.6C,ECC 5.0 AND ECC 6.0

TECHNICAL SKILLS

•ABAP/4 Skills: ALV, OOABAP, Data Dictionary, Reports, Dialogue Programming, SAP Scripts and working knowledge of Solution Manager, Solution Composer and LSMW.

•SAP Interfaces: RFC, BAPI’S, BADI’s, User Exits, Function Modules,

•Languages: ABAP/4, SQL, Pl/SQL, C, XML and JAVA.

•RDBMS: Oracle 7.x/8x.

•Office Tools: MS Excel, MS Word.

•Operating System: Windows NT/XX, UNIX.

•GUI: Developer2000, Developer 6i

•Tools/IDE: ABAP Workbench, MS Office 2003.Designer 6I, Tool for Oracle Application Developer (TOAD), Working knowledge of Designer 2000.

PROFESSIONAL AND BUSINESS EXPERIENCE

CSC Consulting Feb 2008–Oct-2009

Client: Federal-Mogul

Involved in the complete implementation life cycle of DP, SNP and CIF modules.

The DP implementation covered:

• Blueprint of all aspects of the Demand Planning Module

• Gathering the historical data from the ERP system.

• Forecasting based on this data.

• Promotion Planning and release of the forecast to ERP or SNP.

• Documenting requirements, developing and delivering workshops to the end users.

• Testing, developing instruction manuals, presenting the end-to-end process, and participating in the solution presentations to Clients.

SNP Implementation covered:

• Identification of the business requirements

• Functional & solution design

• System configuration, technical object development and testing in SNP.

• Responsible for Vendor Capacity Simulation and Advanced Safety Stock setup.

• Responsible for configuration and integration of the master and transaction data between ECC and SCM systems.

• Development of the knowledge base for various topics of APO in SAP.

• Scenario testing of the standard features in APO PP/DS.

SAP Labs Jan 2004 - Apr 2007

Development Specialist

• Consulted and collaborated with SAP teams to help them develop and customize the SAP APO CIF PP/DS functionality. Some of the clients included Nestle Globe BTC (Australia), SCA Hygiene Products (Germany), Mahindra & Mahindra Limited, J&P Coats Ltd, Unilever Foods Europe, A.S.E Korea Inc., ALTADIS.

SAP Labs continued

• Responsible for supporting and consulting issues raised by customers in the PP/DS, RP modules.

• Supporting for APO PP/DS Integration issues raised by customers all over the world through remote consulting.

• Consulting to customers regarding the configuration and setup of the CIF PP/DS scenario. Bug fixes in the standard SAP R/3 and APO products.

• Development of BAPI’s and BADI’s as per customer requirements in the CIF PP/DS area.

• Handling user errors

• Mentored colleagues in Dalian in the CIF integration of PP/DS area so that they can take up customer issues independently.

• Conducted technical training for induction batches within SAP.

• In charge of quality for the APO team in India.

Satyam Computer Services Aug 2000 - Jan 2004

Senior Software Engineer

• Appreciated by clients at Intel for my contribution in maintaining a stable trouble free environment of the CIBR/EAPS Process.

• Appreciated by clients at Dell Computer Services for my contributions during the development cycle of the GPA/GECO Project.

• Appreciated for contribution in process improvement and client Business Analysis and Design of GATI@Web, a custom made Enterprise Management system for cargo giant GATI ltd.

• Successful completion of the development and integration of the Products Module. This module was one of the major modules in the GATI@Web Project.

• Part of a Full Life Cycle Project at GATI Enterprise Management System.

• Involved in production support at Intel (Client of Satyam).

• Part of a Full life cycle project at Dell (Client of Satyam).

Client: Dell Global Development Center

GPA –GECO

• Developed a Custom-made Enterprise Management System to computerize and optimize the Supply Chain Scenario of Dell’s operating units.

• The features provided by this system were improved and efficient handling of operations and efficient tracking and monitoring of Cargo.

Client: Intel Technology India Pvt. Ltd

Integral / CIBR EAPS Production Support

• Integral is a planning system for Intel and sub-contractor factories used for a variety of planning and execution purposes. Integral utilizes data from several sources and compiles it in a database.

• Data consists of order, lot, schedule, customer and other information used by PLG.

• CIBR (Corporate Inventory Business Repository) is the corporate system of record for Intel business systems inventory

Client: GATI Cargo Management Services

GATI @ WEB – GEMS

• The objective of this project was to develop a Custom-made Enterprise Management System to computerize the activities of GATI’s operating units and support its wide range of services and products.

• With the implementation of specified modules of ERP and CRM, the organizational processes would be integrated to offer world-class customer service.

• This project involved Development of GATI Enterprise Management System (GEMS) and its integration to Oracle Apps and CRM.

Econnect India Pvt. Ltd Feb 2000 – Aug 2000

Software Trainee

• Development and Testing of HTML pages.

• Providing content for the site www.zeenext.com.

EDUCATION

B.E. Computer Science: Sir M. Visvesvaraya Institute Of Technology, Bangalore University, India.



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