Alia M Fowler

*** * *** ****** *** # *

Darby, PA 19023

267-***-****

vy9lo5@r.postjobfree.com

Overwiew

A highly motivated Customer Service Representative professional with a verifiable record of accomplishment spanning seven years. Highly creative, recognized as a results-oriented and solution-focused individual. Areas Of Strenth Include:

Accounts Payable/ Accounts Receivable

Problem Collections

Organization Skills/ Time Management Skills

Computer Literacy/ Research Abilities

Work As A Team Player

Experience

7 years of customer service field

Excellent written and verbal communication skills, with an eye for detail

Extremely productive in a high volume, high stress, environment

Proficient in the use Microsfot Word, Word Perfect, Excel, Quickbooks, Agency Matrix System & Insurance Pro Management System

Highly productive in the use of Microsoft Office

Self starter with a can do attitude

Employment History

2005 - 2011 / Main Street Business Center LLC Darby, PA

Customer Service Representative

Mangaged Over 1,000 Plus Customers In Our Database. Answered inbound calls in support of customer needs. Answered an average of three hundred customer calls in a day through the Office. Worked as a Collections Representative in the Billing department to ensure customers where given assistance in bringing their over limit and/or pass due account current Performed duties in the Retention department retaining customers who wanted to cancel their accounts. Managed All Office Supplies. Helped Customers with Other Financial Support. Was In Charge Of Scanning, Copying & Faxing Documents. Managed All Office Expense Accounts.

Computer Skills

Insurance Pro Management System

WordPerfect

Microsoft Office

Quickbooks

Agency Matrix Software

Excel