Manager

Clara Walters

*** ****** **, ********** ****, Il

773-***-****- ***********@*****.***

Objective I am seeking a position in the customer service field /hospitality field to utilize all my professional experiences onto a growing company and while seeking a supervisor/managerial position.

Experience 2010-current Hilton Garden Inn Hotel Chicago,IL

PBX Operator

• Answer all call incoming/outgoing calls,radio proper ext., sort mail.

• Guest packages, reports, faxing, copying.

• Concierge duties, make/cancel reservations.

2009-2010 Tremont Hotel Chicago,IL

Housekeeping Coordinator

• Prepared work assignments.

• Inventory, office work.

• Implemented training course for new recruits.

2008-2009 Fairmont Hotel Chicago, IL

Housekeeping Supervisor

• Inspect guest rooms, public area.

• Training, paper works, inventory.

• Resolved guest issues/ coach and counseling.

2007-2008 Holiday Inn Hotel Chicago, IL

Housekeeping Supervisor

• Inspect guest room, public area.

• Supervised laundry dept, inventory.

• Lost and found items.

1995-2007 Renaissance Hotel Chicago, IL

PBX Operator

Answer all calls, transfer, sort mail, reports

Process wake-up calls, faxes, copy, resolve guest issues.

Education 1979-1985 Dunbar Vocational High School

• Communications.

• Graduated

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