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Customer Service Manager

Location:
Springfield, VA, 22151
Posted:
May 15, 2012

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Resume:

Feysal A. Dahir

**** ****** **

Springfield, Virginia 22151

Tel: 703-***-****

E-mail: vwy9w0@r.postjobfree.com

Date:_05/15/2012

Residence Inn Springfield Old Keene Mill

Hiring Manager

**** *****ick Road • Springfield, Virginia 22150

703-***-****

Dear Sir/Madame;

I am writing this cover letter today to ask for the job of night audit Suprivisor, which I read in your company’s Residence Inn Springfield Old Keene Mill career section. I have training and experience in auditing and I prefer to work nights. I've had more than ten years of exprience in this field .

My resume details my experience, but I would also welcome a personal meeting to talk about what you expect from the night audit manager who work for your company.

Please call me on my cell phone 703-***-**** or E-mail me at vwy9w0@r.postjobfree.com-- to schedule a time to speak further about how I can fit into your company and assume this job. Thank you for taking a moment out of your day to read my cover letter and consider my request.

Sincerely,

Feysal A. Dahir

Enc: resume

Feysal A. Dahir

6581 Edsall Rd

Springfield, Virginia 22151

Tel: 703-***-****

E-mail: vwy9w0@r.postjobfree.com

Summery and Objectives:

An experienced and responsible Night Auditor/ Front Office Agent looking for a challenging role in a company where my skills and experience can be utilized.

Remarkably gifted and knowledgeable hotel Front Desk/Night Auditor with huge background in Front Desk ,Reservation,Auditing that Hotel utilizes my experience in different departments or shifts as necessory and being fully responsible for the hotel’s high standards while making sure hotel’s policies and procedures are maintained at all times.

Skills and Qualifications

• flexibility to cope with night and Day work.

• ability to lead and motivate a team.

• Excellent communication and 'people' skills.

• strong commitment to customer service.

• ability to work under pressure and handle challenging situations

• Confidence, drive and enthusiasm.

• understand retail laws, security and health and safety.

• Skilled in Microsoft Office and Property Management System of Marriott Hotels and Profit Manager of Choice hotels.

• General Knowledge of local area attractions and transportation.

Experience:

Jan – 2011/ Mar - 2012 Horn of Africa Restaurant (Small our family Restaurant) - Ass. manager Nashville Tn.

• My primary responsibility as restaurant were Bookkeeping and all other financial matters concerning the restaurant accounting of debts and profits, hiring and payroll.

Sep-1999\Aug-2010 - Comfort Inn Landmark / Alexandria, Virginia

Night Auditor / Front Desk

CORE WORK ACTIVITIES

• Manage, Audit and calculate daily accuracy of cash drops and credit card transctions of all shifts.

• Ensured general check-in and check-out of guests and nightly audit of daily receipts of all Departments.

• Assumed manager in charge for graveyard shifts

• Provided high quality customer service and improved service.

• Took reservations requests efficiently and answered switchboard with proper telephoneetiquette

• Monitored room availability and communicate with housekeeping

• Kept lobby and desk area clean and presentable

• Offered and properly handle requests for wake up calls and completed monetary and credittransactions

• Ensured that all the charges of the guest have been balanced and appropriate reports have been run and all supporting documentation is attached to the appropriate report

• Handled the tasks of preparing and distributing managers’ report on a daily basis

• Manually balanced and directly deposit credit cards

• Maintained a strong working relationship with all departments to support property operations and goals and to expedite the resolution of any problems that may arise through the general operation of the property.

Sep-1996/Jul-1999- Doubletree Hotel Alexandria, VA

• Front Office Suprivisor / Relief N. Auditor

Mar-1994/Aug-1996 – Vienna Town Hall Vienna, VA

purchasing agent.

• Bid posting and bidders application processing

Mar-1990/Feb-1994 – Tyson’s Corner Marriot Hotel Vienna, VA

Accounting clerk my duties were:

• Income Auditor

• Accounts Recievables

Education

Attended The University of Central Oklahoma Edmund, OK

References Available Upon Request



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