Inside Sales & Customer Service
Resume:
JOSEPH R. FARRELL
Doylestown, PA 18902
***********@*****.***
PROFILE
Extremely motivated sales and customer service representative; proven ability to build and support client relationships in challenging environments; well organized with strong interpersonal communication skills.
AREAS OF EXPERTISE
Customer Service and Sales Excellence
Managing Internal/External Resources
Documentation and Communication
Data Gathering, Monitoring, and Evaluating
Productivity and Efficiency Improvement
Problem Solving and Decision Making
Process Focused and Detail Oriented
Prioritizing and Multitasking
PROFESSIONAL EXPERIENCE
PV Contractor, Inc., Amsterdam, Netherlands and Doylestown, PA
2011 - Present
Worldwide e-Commerce reseller of photovoltaic components
Business Development Manager, USA
- Responsible for USA operations including sales, customer service, marketing, accounting and human resources
- Collected, evaluated and reported USA performance metrics to CEO
- Serviced new and existing clientele with an emphasis on continued business and revenue growth
- Handled customer inquiries including price quotations, inventory status, order processing, shipment updates, billing
and general product information
- Developed and maintained partnerships with suppliers and vendors to expand product/service offering
- Assessed internal operations and implemented improvements to enhance workflow productivity
- Proactively collected and analyzed competitor pricing to update product portfolio
- Edited website content with the latest marketing messaging and material
- Created and executed national partner program that resulted in 100+ contractor relationships
- Planned, organized and attended industry trade shows to maximize company exposure
- Trained, coached and supervised new and existing employees
- Performed accounts payable/receivable and payroll processes for budget management
M&T Bank, Lancaster, PA
2006 - 2010
One of the largest commercial bank holding companies in the USA
Personal Banker & Register Representative of M&T Securities
- Demonstrated leadership by supervising branch operations and personnel
- Achieved personal sales goals by accurately profiling customers to identify financial needs
- Handled inbound and outbound customer service calls in a timely manner
- Provided professionally written correspondence to customers
- Ensured a consistent, high level of service to walk-in customers
- Utilized communication, analytical and problem solving skills to resolve customer concerns
- Managed a portfolio of 250 clients with an emphasis on customer retention and household revenue growth
- Made offsite visits to acquire new business customers
- Compiled, organized and prepared reports for upper management with recommendations and presentations
- Managed branch expenses to stay within corporate budget guidelines
- Provided coaching and training to new hires and existing branch personnel
- Developed confidential action plans and performance evaluations of branch personnel
- Planned and coordinated branch meetings and conference calls
- Monitored daily procedures to ensure compliance with security, control and audit policies
- Reduced risk by preventing fraud and protecting customer assets
- Acquired the following financial licenses: FINRA Series 6 and FINRA Series 63 Licenses for Investment products; Life
and Health License for Insurance products
PROFESSIONAL HIGHLIGHTS
Team Leader, Teller Champion Steering Committee
2006 - 2008
M&T Bank, Lancaster, PA
- Compiled, analyzed and distributed performance metric reports for the Lancaster/Lebanon market
- Created and communicated market incentive programs to increase sales production
- Conducted weekly conference calls with tellers, bankers, branch managers and area manager to provide program updates
- Shared sales knowledge with branch employees to increase teller referrals and walk-in client account openings
Marketing Coordinator, Wheatland Branch
2006 - 2010
M&T Bank, Lancaster, PA
- Utilized marketing programs to acquire new business and expand current customer relationships
- Attended quarterly marketing conferences held by Regional Marketing Coordinator
- Educated branch staff on new corporate marketing strategies
- Updated branch promotional material for quarterly marketing campaign
EDUCATION
York College of Pennsylvania, York, PA
2005
Bachelors of Science in Business Administration
Minors in Banking and Finance, Marketing, Advertising
SKILLS
Experience learning proprietary information systems, SAP, QuickBooks, Salesforce.com, Magento, Citrix, Microsoft Office (Word, Excel, PowerPoint, Access, and Outlook), PayPal, Moneybookers, Adobe Photoshop, Adobe Illustrator
REFERENCES AVAIALBLE UPON REQUEST
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