Van Nguyen-Hamel

**** ********* ******, #***, *******, CA 94538

vv1pl5@r.postjobfree.com 408-***-****

http://www.linkedin.com/pub/van-hamel/2b/9a4/840

Program Manager: Specialist in Sales Business Process and Support, Contract Negotiations, Sourcing Data Center Services, Vendor Management

Possessing 15 years of experience in the information technology industry including Sales Support, contract negotiations and management, Strategic Sourcing of Enterprise Data Center hardware and Services, Data Center Vendor Management, and Telecom.

I am a highly motivated self-starting contributor with excellent oral and written communication skills, able to work cross functional in a fast paced environment. A tenacious negotiator to save costs on services while increasing performance. Savvy with service contracts, highly organized project management, effective vendor management on deliveries, quality, and integrity of terms of contracts. I am a successful driving force in bridging the gaps between internal business process and internal stakeholders to improve the overall health off doing business.

Employment Timeline:

2010 – 2012: NEC Corporation of America

Sales Support Manager – SLED Sales

• Documented complete inventory of government contracts

• Built Dashboard for living contracts and manage contract life cycles

• SME for contract Ts&Cs and Government purchasing guidelines and regulations

• Established and maintain Bid/No Bid procedure

• Identify and pursue Federal/State/Local/Education purchasing vehicles

• Development & Streamlining Government Sales business practice

• Adopted sales tools to improve business functionalities: quoting & invoicing

• Improve content assembly for RFIs/Qs/Ps

• Respond to RPIs/Qs/Ps

• Fulfilled contract WBE/MBE requirements

• Standardize & update government market regulated pricing

• An advocate for Sales and channel partners to internal organizations

• Work with Legal and Risk Management to ensure that liability and indemnification requirements meet internal and external governance

• Revenue Forecasting & reporting

• Manage deals from inception to completion by coaching Account Managers on process, procedures, and contractual guidelines

• Managed sales training requirements and schedules for regional sales groups

• Collaborated with Marketing on Go To Market strategies, trade show designs, design web based sales training courses

• Support Sales Executive Vice President with:

o Scheduled meetings (1on1, weekly sales WebEx, sales conference with 200+ attendees, &EBC)

o Arranged Travel both domestic and international

o Reviewed Sales expense budget

o Reviewed Travel expenses for Account Managers & sales directors to meet budget criterias

o Reviewed all correspondence for grammar & format, legal forms, and contracts for EVP prior to signatures

o Prepared quarterly sales presentation with PowerPoint and sales report for EVP

2008 – 2010: NEC Corporation of America (IDS Division)

Service Contracts Manager

• Managed and retained $25 Million of Service & Maintenance Revenue

• Timely execution of renewals to expiring maintenance contracts

• Contract Management included: negotiations of Terms& Conditions for Service contracts, proof and review SOWs, & BOMs with field Engineers, create contract equipment exhibits from BOM for maintenance pricing

• Focal point of communication for customers on service rate increases, EOL notifications, service calls

• Central point of contact for field engineers; contract information, level of service, T&M rates approval, customers’ equipment inventory, clarifications on SOWs

• Managed labor allocations and utilization for 35 field engineers

• Selected and Managed service partners

• Oversee partner enablement programs

2002 – 2008: Phoenix Data Services

Sole Proprietor – Independent IT Consultant

• Achieved CMAS status to do business with the State of California

• Managed and sustained business budget during multiple years of CA budget crisis

• Responded to RFIs/Qs/Ps with success of awards

• Assisted state agencies with putting together RPIs/Qs/Ps in procurement of IT hardware and services, and educate purchasing department on grants and buying power

• Effective Project Management to ensure timely delivery of contracted deliverables and performance

• Approved SOWs to ensure integrity of LOE and labor allocation

2000 – 2002: Ariba Technology, Inc.

Telecom Engineer/ Project Manager

• SME for Telecom in Data Center Relocation

• Migrated Telecom Users from Lucent PBX to Cisco VOIP concurrent with Data Center Relocation

• Managed Telecom Vendors

• Managed Telecom Billing

• Managed and procure Telecom Services for Remote Sales Offices – Nationwide:

Procured hardware

Sourced professional services

Managed install from inception to training end users

1998 – 2000: NetApp, Inc.

Senior Telecom Engineer/ IT Analyst

• SME for Telecom in Data Center Relocation and capacity planning from 2,000 to 10,000 employees

• Recommended by CIO to be IT Sourcing specialist/Vendor Management of all data center hardware and services

• Managed Service Contracts, established vendor performance metrics, and collaborated with internal stakeholders to standardize SLAs and performance of contract deliveries

• Became POC for all IT invoices to ensure integrity of services billed and timely payments

• Performed cost recovery on telecom overage charges and negotiated monetary compensation for non-performance of contract deliveries

• Committee member for Y2K readiness and compliance

• Completed audit and version control check for all asset and contracted Telco devices to ensure complete Y2K readiness

• Issued RFIs/Qs/Ps to procure IT equipment and services

• Owned contract negotiations, maintenance, and life cycle

• Project Manager for Set up and delivery of IT services to Remote Sales offices( 2-3 new sales offices per quarter)

Capacity planning & budget control

Procured telecom & network hardware and professional services

Manage install, circuit delivery, and work with WAN engineers to configure equipment

Managed negotiation for union labor

Scheduled delivery of equipment & services

Be onsite manage system install and provide training to end users

1997 -1998: RockShox, Inc.

Telecom Coordinator

• Attained certification to architect, manage and maintain AT&T PBX and Lucent Voicemail

• Migrate Centrex users to new AT&T PBX platform

• Inventoried and Designed blue prints of voice and Data ports over 5 locations utilizing both AutoCAD and Visio

• Procured tools and equipment for telecom and IS

• Managed Telecom vendors and cabling vendor

1996 – 1997: RockShox, Inc.

Executive Assistant

• Supported 5 C level executives

• Successfully managed schedules, travel arrangements, created presentations, prepared financial reports, scheduled internal and external meetings,

• Procured and managed services such as caterers, entertainment, corporate event purveyors

• Procured Printing services for marketing materials

1992 – 1996: Santa Clara Pro Bono Legal Services

Legal Assistant

Education:

1990-1992: Sacramento City College, CA - Studied Business Administration/Finance

1997: AT&T Training Center – Orange County, CA

2000: Cisco VOIP Training

Proficient with MicroSoft Office Suite: Word, Excel, PowerPoint

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