Customer Service Quality Assurance
Resume:
Angela Bustamante
Lewisville Texas
vuw2uf@r.postjobfree.com
Summary
A proven mortgage professional with over 20 years underwriting experience and 5 years supervisory/management experience with a thorough understanding of the mortgage origination process, extensive underwriting knowledge and quality control, due diligence and credit underwriting on both residential and commercial real estate transactions. Seasoned forensic and compliance auditor with a proactive approach to assignments and the ability to multitask and offer a flexible work schedule with ability to work remotely or travel as needed.
Professional Skills and Accomplishments
Proven underwriting mentor, identifying weaknesses and training issues with staff and working with individuals, one-on-one, to improve staff performance. Excellent process analyzer, providing guidance to improve work flow and ensure required turn-times are met. Dedicated to superb customer service, with proven inter-personal skills that establish, maintain and enhance healthy relationships with both internal and external customers. Highly knowledgeable in Fannie Mae/Freddie Mac Conforming, Non-Conforming, Government, Alt A, and Subprime, Front End and Correspondent Conventional Manual Underwriter, Talented risk analyzer and identifier of fraud and mortgage misrepresentation, Proficient with All Regs/FNMA, Remote Underwriting experience since 2006 w/ ability to travel as needed.
Work Experience
VELOCITY CAPITAL DEFENSE IRVING, TX Present Employer
Repurchase Claim Sr. Forensic Auditor. Review closed conventional loans, for delivery compliance and defend repurchase and MI claims brought against the originating lender. Strong attention to detail and knowledge of FNMA /FHLMC and All Regs guide lines. This position requires the ability to research claims accurately and compile supporting documentation to defend the claim and or suggest repurchase.
FRANKLIN AMERICAN MTG IRVING, TX April 2009 – Dec 10
FHA Credit examiner/ Conventional Underwriter Correspondent underwriting, underwriter files to current FAMC underwriting guidelines adhering to FHA policies, in charge of initial underwrite and seeing file to clear to close. Work on an as need basis on Post closing suspense items to assure rapid investor delivery and purchase of our files.
Pre Purchase Risk Analyst: Review Non Bank Loans /Watchlist and Aged Loans for compliance, risk and fraud. Verify loan documentation, Validate AUS Findings, assure compliance of FAMC guidelines and saleability on secondary markets
LPS CAPITAL MARKETS Atlanta, GA *Dec 07 - March 09
Contract Underwriter and Compliance/ Forensic Loan Auditor: Conventional Front End U/W as well as a Closed Loan and Post Foreclosure Auditor on various contract assignments. Responsible for loan-level quality assurance reviews to ensure quality results, responsible for ensuring that work is performed to internal standards and in accordance with policy. Maintain a sound knowledge of Fannie Mae guidelines, DU guidelines, and risk assessment tools used to decision mortgage loans. As well as a sound knowledge of secondary market activity, practices, and business/industry practices as they impact underwriting quality and origination activity. Seasoned Forensic Loan Auditor familiar with FNMA QAS underwriting guidelines. Review and evaluate information on the mortgage loan applications and supporting documents to determine if borrower’s capacity, capability and credit meet the lenders/investors and government requirements, Review appropriateness of value asserted by the appraiser on the collateral, approve or deny and mortgage loans following current mortgage standards, investor guidelines and MI company guidelines and state and federal regulations. * Remote Underwriter on various projects as needed
Glacier Mgmt 214-***-**** / Current Contract Front End Underwriter as needed for various local and travel assignments. Review and evaluate information on mortgage loan applications and supporting documents to determine if borrower’s capacity, capability and credit meet the lenders/investors and government requirements, Review appropriateness of value asserted by the appraiser on the collateral, approve or deny and mortgage loans following current mortgage standards, investor guidelines and MI company guidelines and state and federal regulations. *Remote and In-office assignments
GreenPoint Mortgage Corporation Plano, TX 9/2006 – 11/2007
Underwriting Manager, GPM - Wholesale Division (Wholly owned subsidiary of CapitalOne (6/2007-9/2007) Company ceased operations in 11/2007
Correspondent Underwriting Team Lead/ Front End Underwriter : Manages a staff of Senior Underwriters; this position works in partnership with Sales and LSR teams to maintain accurate implementation of our current guidelines as well as underwriting turn time and implementation of current guidelines. QC review and compliance audits daily, front end underwriter I Review and evaluate information on mortgage loan applications and supporting documents to determine if borrower’s capacity, capability and credit meet the lenders/investors and government requirements, Review appropriateness of value asserted by the appraiser on the collateral, approve or deny and mortgage loans following current mortgage standards, investor guidelines and MI company guidelines and state and federal regulations.
Promoted to Wholesale Underwriting Mgr November 2006 GPM – Correspondent Division (Wholly owned subsidiary of Capital One (9/2006-6/2007)
EMC Mortgage Corporation/ Bear Stearns Lewisville, TX 6/2005 – 9/2006
Seller Liaison (Sr. Underwriter), Correspondent Division *Downsized Conduit
Key duties are to answer program specific questions from EMC’s approved Sellers and to Identify and analyze underwriting risk, review compliance issues, job requires a working knowledge of both Sub Prime and FNMA/FHLMC, Scratch and Dent, secondary markets and pricing, close working relationship with our NY Trade Maintain close working relationship with our Product Analyst conveying product changes to our Supervisors and Underwriters. Initially employed as Senior Underwriter for EMC Conduit Division.
One Source Mortgage Corp. Lewisville, TX 3/2004 – 6/2005
Sr. Underwriter * Company Closed
Front End Underwrite A paper, Texas and East Coast Branches to conform with Investor guidelines. Key duties are not limited to only underwriting but also Pre-approving incoming loan packages, clearing conditions, prepare loan for closing and perform post closing audits. Lock in rates and perform all Fraud checks on loans. This position requires a self starter, with a strong communication skills and strong ability to work closely with Broker’s and Loan Officers to assure knowledge of product guidelines and timely closings. As well as perform all HMDA/RESPA reports on monthly pipeline, required strong knowledge of FHA and FNMA guidelines.
Expanded Mortgage Credit Irving, TX 2/2003 – 1/2004
Front End Sr. Underwriter -- *Company downsized and department was relocated to Houston
Duties included but were not limited to Pre-grading & Underwriting Alt A loans, pricing, assisting Acct Mgr w/ conditions, close working relationship with Closer and Funding department. Daily compliance and credit review, strong FNMA knowledge as well as ability to navigate and effectively understand various investor guidelines.
Capital Plus Mortgage LLC Dallas, TX 9/2001 – 01/2003
Sr. Loan Officer / Partner
Managed small mortgage brokerage which employed 23 loan officers. Developed a work flow that would assure accurate grading and approval of new loan submissions. Worked closely with area lenders to assure timely closings. Conducted weekly training seminars for the less seasoned Loan Officers to assure accurate knowledge of lenders products and services. Conventional and FHA loans. * Company Closed
Continental American Mortgage Dallas, TX 1/2001 – 9/2001
Sr. Loan Officer --
Sr. Loan Officer: Loan Origination, primarily FHA, Conventional, Conforming & Nonconforming & Sub Prime loans, focusing on the Hispanic Market, conducting Homebuyer Workshops, as well as every aspect of the loan origination from pre-qualification to closing and funding transactions. Worked closely with MAP and various bond programs
Mortgage Advisors of Dallas Dallas, TX 5/2000 – 1/2001 Sr. Loan Officer *Company was closed.
Sr. Loan Officer: Loan Originator, with a primary focus on FHA Loans, worked closely with investor to assure timely closings. Processed each loan clearing conditions, working up fee sheet, locking, and attended closings
Countrywide Home Loans Dallas, TX 3/1999 -- 5/2000
Branch Manager /Front End Senior Underwriter * Branch Closed
Managed the daily functions of a Consumer Markets Division for Countrywide Retail Branch. This location primarily originated Conventional and FHA / VA loans. Duties included but were not limited to Development and management of the sales and operation side for this branch, capturing Countrywide Home Loans A higher turnaround ratio with local Builders and Realtors. Daily credit and compliance audits and cross training to assure current implementation of guidelines. Underwrote all FHA loans and assisted with any front end underwriting on conventional loan overflow.
COVISION (Placement Agency) Dallas, TX 1998 – 3/1999
Contract Underwriter / Auditor * contract employment until direct hire extended by Countrywide.
Contracted my services as a seasoned front end underwriter / loan auditor for various companies as needed, duties included but were not limited to underwriting conventional loans conforming and non conforming, FHA and VA, strong FNMA knowledge required, some assignments called for audits of bulk purchases, due diligence as well as credit and compliance audits.
FIRST PLUS FINANCIAL, INC Dallas, TX 1995-1998
Supervisor Correspondent Lending Department / Senior Underwriter – *Company closed.
Supervised the daily functions of the Wholesale Front End Underwriting department and then returned to oversee Correspondent Lending Dept., Daily underwriting to insure daily team goals were met, Implemented & maintained new procedures to assure & expedite the best possible turn time on incoming loans. Managed the highest funding average per company tier. Produced daily/ weekly progress reports. Daily credit and compliance reviews and conducted staff meetings to keep underwriting group informed of all new policies/guidelines changes and any correspondent issues and or findings. Sold FPF products and services to correspondents during the course of the relationship, developed and maintained systematic flow that eased the effective location and turn times of files. Implemented training for new recruits, speeding profitability, worked closely with upper management to assure a low carryover.
Various positions of continuing levels of advancement within the mortgage industry between 1988 and 1995, primarily as a front end conventional manual underwriter.
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