Glennis De Jesus

* ****** **** *****

Brampton, ON L6X 0V6

Cell: 416-***-****

To obtain a challenging and rewarding career where my knowledge, experience

and skills may be utilized to its fullest potential and allow me to grow

professionally and individually.

Skills

Typing Speed: 65 wps

Personal: Self-starter, very detail-oriented, professional, excellent

inter-personal and communication skills, well-organized, enthusiastic team

player and leader, multi-tasks, positive attitude and hard worker

Programming Languages: Visual Basic 6.x, Java/JavaScript, HTML, C, C++ and

COBOL

Operating Systems: Microsoft Windows 97/2000/2003/Vista/2007/2010, MS-DOS

Software Applications: Proficient skills in MS

Word/Excel/PowerPoint/Outlook, Lotus Notes, GoogleDocs, Adobe Acrobat,

WordPress, SICSnt, BO, EDI, Maximizer, Facebook, Twitter, Skype, Survey

Monkey, Cisco WebEx, Constant Contact and Internet Explorer

Education and Training

Computer Programmer / Analyst Diploma (Honours)

Humber College - North Campus 1999 - 2002

Work Experience

Executive Assistant

Partner Reinsurance Company of the U.S. 2008 - 2012

. Managed and supported the Chief Agent, Vice President of Underwriting

and Chief Actuary of Canada's day-to-day activities, including complex

calendar management, arranging domestic and international video

conferences, calls, meetings, logistics and travel arrangements

. Prepared and audited cash and credit card expenses for 11 employees,

invoices for payments by wire transfers and issuing of cheques, bank

deposits, compliance documents, Branch Executive Minutes for global

distribution, etc.

. Organized and planned offsite post and pre-renewal meetings, client

and broker meetings and events, technical seminars, company activities

and functions, training sessions, including researching venues,

contract negotiations, equipment rentals, meals and transportation

. Created and arranged all handouts, manuals, presentation materials,

reports, correspondences, emails, pamphlets, memorandums and mailings

. Handled all building and maintenance issues, vendor and building

contracts, A/R and A/P issues, insurance and government license

renewals

. Performed general administrative duties (i.e. filing, scanning,

faxing, photocopying, ordering office and kitchen supplies, etc.)

Executive Administrative Assistant

Benefits Division, a division of Johnston Group Inc. 2005 - 2008

. Coordinated international travel arrangements for meetings and

conferences

. Prepared essential correspondences (by Dictaphone), memorandums (by

Dictaphone), emails (by Dictaphone), meeting minutes, presentation

material, reports, specifications, charts, pamphlets, manuals, etc.

6 Managed and arranged appointment calendars of Managing Principal and

Senior Consultants

7 Liaised internally with all levels of the organization

8 Organized meetings, conference calls, events and other required resources

9 Processed invoices, daily deposits and expense reports

. Executed other general administrative duties (filing, faxing,

photocopying, mailings, etc.)

. Trained and supported other office administration staff

Administrative Assistant

Dr. B. V. Ponciano - Dental Surgeon, Family and Cosmetic Dentistry 2002 -

2005

. Aided and provided excellent customer service to patients and industry

colleagues

. Conducted recalls of patients due for their semi-annual, quarterly and

monthly check ups

. Audited files for completeness for new, current and past patients

. Processed insurance invoices through the EDI and collects outstanding

balance payments

. Posted and deposited insurance, cheques and cash payments into

accounting system

. Generated and monitored monthly budget and expense reports

. Performed general administrative duties (i.e. filing, typing, faxing,

photocopying, etc.)

Business and Personal Banking Sales and Service Group

Royal Direct, RBC Financial Group 1997 - 2002

. First point of contact for clients to assist and support calls through

the IVR

. Aided and provided excellent customer service to business and personal

clients with their financial concerns with extensive product knowledge

and procedures on loans, commercial and personal mortgages, non-

registered and registered investments, account packages, visas,

telephone and internet banking

. Trained and supported Royal Direct agents to develop their product

knowledge, communication and sales skills through team building games,

self-development coaching and plug-ins

. Set and surpassed quarterly personal sales and development goals of

100% by attaining a 173% closed sales average per quarter

. Received Outstanding Employee of the Month Awards for February to

April 2002 for the most closed sales and outstanding customer service

. Achieved constant above average call quality scores, adherence to

schedules and sales targets

REFERENCES ARE AVAILABLE UPON REQUEST

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