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Customer Service Project Manager

Location:
Calgary, AB, Canada
Posted:
November 22, 2012

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Resume:

Reagan Herd MCP, MCSE

**** ****** ******

Prince George, BC V2M 5V7

Phone: 250-***-****

E-mail: vrro2i@r.postjobfree.com

Objectives

Seeking a position as a network administrator with an organization that can utilize a motivated, knowledgeable and

certified professional while providing a work / life balance.

Skills and Qualifications

Excellent written and verbal communication as indicated by my contract negotiation and technical documentation

process.

Strong time management as reflected in adherence to SLAs.

MCSE, A+ and Red Hat Linux Essentials(RH033) Certified technician with strong troubleshooting skills.

Knowledgeable network administrator with working knowledge of network security, configuration and firewall

management.

Strong work ethic.

Telecommunications skill set includes business and residential telephone systems right from where dial tone is

born, and delivered to the client.

Experience building help desk system- Spiceworks, Wombat and Tigerpaw

Project Planning with understanding of TCO and ROI reports.

Key Software knowledge

Windows Server and desktop operating systems

VMWare ESX

Linux and Unix support

Backup Exec

SQL 2005 and 2008 experience

Untangle web filtering software and hardware

Resume: Reagan Herd

Education

ATI Telecom International (2011)

Telus 5 Star Customer Service

Telus Basic Installation and Repair

Pole Spur Training

Red Hat (2009)

Certification with RH033- Red Hat Linux Essentials

New Horizons Computer Training (1999)

MCSE Certification

A+ Certification

Trained in Microsoft office

SAIT (1998)

Completed Computer Sciences Program

Experience

IT Administrator (Aug 2011 –Present)

ABC Communications (Prince George, BC)

As the IT administrator my role required my management of the Exchange Server, BES, VMWare ESX infrastructure,

Desktop support, Server 2000 – 2012 management for multiple domains and mixed mode environment. This support

spanned the home office and 7 remote locations. In addition to a technical role I managed licensing, backup and

projects. As required I performed customer technical support.

Solutions Technician (May 2011 –Aug 2011)

MicroAge (Prince George, BC)

As a senior technical resource for MicroAge I managed multiple customer networks and provided consulting and

system administration that included virus and spyware removal, wireless and wired network security, firewall

configuration, ISP sharing and security configurations, data backup/recovery and Hardware/Software installations and

upgrades.

Telecommunications Technician (Feb 2011 –May 2011)

ATI Telecom International (Prince George, BC)

As a technician at ATI Telecom I installed and repaired telecommunications equipment, provided “Telus 5 Star

Customer Service”, worked on D-Mark, Bix, toned and terminated lines and managed internal wiring, performed pole

spurring to provide services to homes and businesses. Professionally delivered ADSL and Phone installations which

included Wi-Fi configuration. I functioned in this role both in the home office and at remote locations.

System Admin / IT Coordinator (Nov 2007 –Oct 2010)

All-Fab Building Components Inc. (Winnipeg, MB)

Managed network administration for 180 users in 8 locations. Functioned as a project manager providing ROI and

TCO reports then designing, implementing and managing various IT projects. Performed contract negotiations and

established SLAs with vendors and contractors. Managed Helped team and provided service team support. This site

utilized server technologies for Windows 2003 & 2008, Unix (SCO) and Linux (Red Hat). Management of Disaster

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Resume: Reagan Herd

Recovery plan including colo infrastructure, backup design, implementation and support. Software and licensing

management from multiple vendors including AutoCad, Adobe and Microsoft.

Implemented and managed Helpdesk ticketing system, security camera setup and management as well as supporting

audio video equipment.

Beyond my role in multiple site server and desktop support I participated in IT Special Interest Group (SIG) with

Canadian Manufacturers & Exporters (CME) participating in LEAN events.

IT Consultant (Feb 2007 –Aug 2007)

Versalt Inc. (Calgary, AB)

As a senior IT consultant at Versalt I performed normal consulting and network administration duties for many of

Versalt’s clients. I provided education to clients and staff on site specific hardware and software requirements.

Implemented many security features including bio-metrics and RSA authentication. Provided support for security

camera administration and audio/video equipment. In addition to my regular duties I assisted Versalt with expanding

into the home technical support.

Domain Admin / Network Support (March 2006 –Jan 2007)

Assistus Corp. (Calgary, AB)

Provided Domain administration for Assistus’ largest client with approximately 400 users and 21 servers. This role

included supporting many remote sites, managing a Veritas backup solution with a Dell PowerVault autoloader.

Managing Mirapoint and Fortigate firewall and spam filtering solutions. This site required management of its

extensive VPN, RDP and Citrix environment as well as it’s Avaya telephone system.

Basic network support of switches, routers and cable management in addition to audio / video equipment support and

setup.

President / Sr. Consultant (Sept. 2000 –Sept 2006)

Reagan’s Computer Consulting Inc. (Calgary, AB)

As the owner of a small business for 5 years as well as a primary technical resource I provided business and residential

technical support, network security configuration, ISP sharing, data backup and recovery as well as hardware and

software installation and upgrades.

Master Technician (Sept 2000 – Apr 2005)

Doctor-Dave Computer Remedies (Calgary, AB)

Contracting my consulting services to Dr. Dave I provided many of the same functions as my own private consulting

work for Dr. Dave’s customers. This included business and residential support, backup solutions, virus removal,

firewall and internet solutions, nanny cam installs and more.

References available upon request.

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