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Manager Nurse Customer Service Management Assistant

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Country: United States
State: California
City: Daly City
ZIP: 94015
Posted date: 6/5/2012   all resumes
Email: vrpgx6@r.postjobfree.com
Contact Info: **********@*******.***
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Susan S. Siojo
**** ******* *****
Daly City, CA 94015
Email: vrpgx6@r.postjobfree.com
Cell Phone (650) ***-****
Home Phone (650) ***-****

OBJECTIVE:

To acquire a position in the nursing field where my skills and experiences as a nurse can benefit patients entrusted to my care.

CAREER PROFILE:
• 30 years of professional nursing experience including:
Management/Leadership
Medical-Surgical (Orthopedic, Surgical/Bariatric/Medical)
Geriatric Charge Nurse
• EPIC experience and trained in auditing charts.
• Proven record of reliability and responsibility.
• Remain calm and professional throughout critical incidents.
• Strong analytical skills, capable of assessing conditions and implementing appropriate intervention.
• Resourceful problem solver capable of implementing solutions to complex problems.
• Possess special sensitivity to meeting diverse needs in varied situations.
• Develop rapport with patients, family, staff and physicians.
• Relate well to people from a variety of cultures.

PROFESSIONAL EXPERIENCE:
Kaiser Permanente Hospital, SSF, CA
June 2006 – March, 2012
Assistant Nurse Manager
• Manages the units day-to-day clinical operations including practice standards, staffing, payroll, budgets, and quality management.
• Develops and implements action plans to improve staff development.
• Supervises 3 units (Medical/Surgical, Bariatric, Orthopedic, Stroke and Renal Unit) with approximately 56-60 staff members.
• Ensures the highest quality of care is provided and is in compliance with federal, state, and local regulatory requirements and established department policies and procedures.
• Utilization of services.
• Monitors the quality of service and utilization standards and assumes specific responsibility for patient care at the unit level.
• Works with health care providers outside of the unit, to achieve optimal patient care across the continuum.
• Investigates and resolves patient/family member concerns regarding patient care.
• Supervises the daily unit operations, including human resources management, department and employee safety programs, and risk management.
• Participates on hospital committees: Nursing Leadership, Best Practice Council and Pharmacy Committee.
• Assists with coordination of orientation of new employees and students (scheduling, monitoring and documentation of weekly progress).
• Assisted in the proper adherence to policy for falls monitoring which included staff counseling and adherence surveillance.
• Assisted Nurse Manager in daily customer service rounds, staffing, counseling and timely follow up to variance reporting.

Kaiser Permanente Hospital, SSF, CA
May, 1986 – May, 2006
Staff Nurse/Relief Nurse
• Responsible and accountable for coordinating the delivery of high quality, cost-effective patient care by directing a team of staff.
• Assisted with the admittance and discharge of patients.
• Performed assessment, provided IV therapy, enteral, and parenteral nutrition, and complex wound care, monitored various drainage devices, and tracheal suctioning.
• Collaborated daily with healthcare team to achieve optimum patient care.
• Assessed patient conditions and advised of changes in status.
• Participated in activities that support own professional growth and development.
• Assisted patients and family members in the education of health care needs.
• Participated in the professional development of newly graduated nurses through preceptor program.
• Primary hard stick (IV) resource for the unit and other units.

Peninsula Hospital, Burlingame, CA
April, 1992 – February, 2005
Staff Nurse/Charge Nurse (Per Diem)
• Coordinates and directs the patient care team.
• Involves in the planning and evaluating of team assignment. Nursing interventions, patient teaching programs, coordinating and supervising patient care to a designated group of patients.
• Communicates with the multidisciplinary team, accepting accountability for nursing practice and patient outcomes.
• Participates in activities that support own professional growth and development.
• Supports and practices the Core Values.

Burlingame Care Hospital, Burlingame, CA
March, 1981 – January, 986
Charge Nurse/Relief Nursing Supervisor
• Supervised RN’s CAN and LVN.
• Accountable for patient assignment, unit operation, and overall patient care.
• Scheduled unit staffing bi-monthly.
• Troubleshooting problems with staff, analyzing needs and generating referrals to appropriate resources.
• Maintain calm, caring environment throughout the shift.

EDUCATION:
Bachelor of Science in Nursing 1972-1977
Perpertual Help College
Manila, Philippines

Certifications/Skills:
• BCLS certified
• Management Development Courses
• Leadership courses in development and team building
• Stroke certified
• IV Therapy Skills
• Preceptor
• Pain Management Resource Nurse

Languages: English and Tagalog

References:
• Mark Ritter - Nurse Manager
Kaiser Permanente Hospital
1200 El Camino Real
SSF, CA 94080
Phone # (707) ***-****

• Peggy O’Leary - Assistant Nurse Manager
Kaiser Permanente Hospital
1200 El Camino Real
SSF, CA 94080
Phone # (650) ***-****

• Helen Raquipiso - Assistant Nurse Manager
Kaiser Permanente Hospital
1200 El Camino Real
SSF, CA 94080
Phone# (650) ***-****

• Evalyn Palacio - Nursing Supervisor
Kaiser Permanente Hospital
1200 El Camino Real
SSF, CA 94080
Phone # (650) ***-****

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