Customer Service Manager
Resume:
KIMBERLY BARNES
Newark, NJ ***04
*************@*****.***
OBJECTIVE____________________________________________________________
I am a result oriented food service professional with administrative, operations, and management experience in medium sized facilities. I am experienced in supervision and employee development. I have excellent inter-personal skills, and a team player; have the ability to work on all levels of an organization, trouble shooting and problem solving abilities. Seeking to obtain a position in a professional atmosphere in which my ability, knowledge and willingness to learn can be utilized.
EXPERIENCE__________________________________________________________
2004 – 2011 HMS HOST Chilis Too Newark, NJ Assistant Manager
2004 – 2011 HMS HOST Great American Bagel, Newark, NJ Assistant Manager
2004 – 2011 HMS HOST Wolfgang Puck, Newark, NJ Assistant Manager
2004 – 2011 HMS HOST Sam Adams Restaurant Newark, NJ Assistant Manager
2001 – 2004 HMS HOST Burger King Newark, NJ Supervisor
1998 – 2001 HMS HOST Food Court Supervisor Newark, NJ Supervisor
1994 – 1998 HMS HOST Taco Bell, Newark, NJ Cashier
Management, Restaurant Hospitality, and Customer Service
• Performed shift supervision and inspection functions with 17 years’ worth of restaurant hospitality in a variety of restaurants and fields.
• Supervised over 20 associates in kitchen operations in a hectic environment to ensure proper procedures.
• Scheduling, inventory, commissary sales/labor and controlled food cost.
• Did surprise and drop audits and prepared evaluations.
• Taking and receiving orders, processing payments and responding appropriately to whatever the customer needs.
• Promoted a safe environment for customers and employees as Supervisor.
• Certified in customer service, Serve Safe and Alcohol Serve Safe and in addition to completing the Chilli’s certificate program and CPR Certified in First Aid.
EDUCATION____________________________________________________________
IBT Business School 1989 – 1990 Newark, NJ
Concentration in computers, Keyboarding and Telemarketing
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