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Customer Service Assistant

Auburn, Washington, 98001, United States
May 22, 2012
Contact Info:

Zandra D. Lewis

***** ******** **. *. *** S302
Federal Way, WA 98001
(253) ***-****

Professional Profile
Dedicated professional 7+ years of experience in the healthcare industry and a soon to be bachelors graduate specializing in Health Services Management seeking to add value to your organization.

Core Competencies

MS Office (Word, Excel, Outlook, PowerPoint)
Activities of Daily Living (ADL)
Quality Patient Care
Compassion and concern for patients
HIPPA trained
Highly motivated and passionate

DeVry University, Federal Way, WA Fall 2012
Bachelor of Science in Business Administration specializing in Health Services Management

Pierce College, Steilacoom WA 2007
Early Childhood Education Certificate

Work experience
Certified Nursing Assistant 08/10 to current
Regency of Auburn
Demonstrating outstanding customer service and client satisfaction through;
Taking vital signs, escorting to daily activities, passing out lunch trays or assisting in the dining room
Assisting with personal hygiene tasks as needed and providing clients with companionship

Resident Assistant 2008 – 2010
Spiritwood Northwest at Pinelake
Provided companionship and assistance to all memory care residents with compassion and dignity
Assisted in learning activities, routines, and games for dementia patients
Escorted residents to dining hall and supervised residents on field trips enriching lives

Client Care Provider 2005 - 2008
AAA Residential Services
Assisted clients with personal hygiene, housekeeping duties and outstanding customer services

Heart Saver First Aid. American Heart Association. 2010
Nurses Assistant Certification. Washington State DSHS. 2009
Food Handler. State of Washington Public Health. 2008
Current on Immunizations (tuberculosis, hepatitis B)