MARGARET C. WICKSMAN

* ******** ******, ****** ******, NY 10579

Home: 845-***-****

vpk53a@r.postjobfree.com

BACKGROUND SUMMARY

Office Services, Facilities Management and HR professional with diverse experience in public/private; profit/non-profit; and corporate environments. Hands-on, results oriented with major strengths in organizing, streamlining processes, cost reduction and project management. Ability to work effectively with all levels in an organization. Excellent presentation, interpersonal, and written communication skills.

PROFESSIONAL EXPERIENCE

GRP FINANCIAL SERVICES CORP., a Sallie Mae Co., White Plains, NY 2001 – 2009

(Firm specializing in the acquisition and resolution of defaulted residential mortgages)

Director of HR and Office Administration

Reported to the President; responsible for Office Services and Facilities Management functions of a 24,000 sq.ft office with 80 employees (including purchasing and leased equipment). Supervised Office Services staff responsible for reception, mail, file room and off-site storage. Provided on-site HR, Payroll and attendance management.

• Project Manager for office construction and relocation; interfaced with architectural firm and general contractor; scheduled and directed physical move with less than one day business interruption; $2MM project.

• Consolidated phone expenditures reducing monthly invoices by approximately 25%; negotiated with courier services resulting in approximately a 30% savings.

• Managed mortgage servicing file set up function; file room and off-site storage and records retention program.

• Upgraded office copiers from analog to digital technology; decreased monthly lease cost by 24.5%.

• Redesigned employee benefit package; enhanced dental, life and short-term disability benefits; added long-term disability, FSA for Dependent/Eldercare and Transit Reimbursement; decreased annual premiums by 15%.

• Updated the Employee Handbook to comply with current employment legislation.

• Transitioned payroll, benefits, HRIS and facilities to conform to Sallie Mae policies following acquisition.

INTERNATIONAL PAPER, Stamford, CT 1997-2001

(Fortune 100 Paper, Packaging and Forest Products Company)

HR Generalist/Facilities Manager

Responsible for the HR function for professional support staff and aviation employees. Supervised Office Services staff responsible for reception, mail, copy services, purchasing, executive transportation and scheduling of temporary help with a budget of $5.2MM. Responsible for the facilities management of the 80,000 sq. ft. global headquarters; office design, relocation and the integration of acquired sites and assets.

• Coordinated the relocation of the global headquarters into a newly renovated 120,000 sq. ft. office. One of the company’s three member project management team; interfaced with the architectural firm, construction company and vendors during the nine month, $12MM project.

• Relocated the NYC Office to decrease the square footage from 26,000 to 19,300 sq. ft. The $2MM capital expenditure had a two-year payback period.

• Worked with the Realty Department to ensure the smooth transition of the 100,000 sq. ft. former Federal Paper Board Headquarters in New Jersey into a new leased facility.

• Designed and directed the construction of offices and conference rooms in the corporate headquarters; selected and coordinated contractors and vendors and purchased executive furniture.

• Interfaced with building maintenance department to resolve HVAC, electrical and plumbing issues.

• Closed Union Camp’s 200,000 sq.ft. Corporate facility in NJ following merger with International Paper.

• Ranked in the top 10% of the company’s managers as determined by an independent employee survey conducted by the Gallup Organization in 1999 and 2000.

MARGRET C. WICKSMAN Page 2

LINCOLN HALL, Lincolndale, NY 1993-1996

(Residential center for court adjudicated male adolescents)

Associate Executive Director

Reported to the Executive Director; provided operations management for a 207 bed facility on 468 acres with 28 buildings. Directed day-to-day operations; encompassing Human Resources, Plant and Facilities (including fleet management and property and casualty insurance), Purchasing, Stockroom, Security, Food Services, Office Services (Reception, Mail, Drivers) and Campus Ministry. Budget responsibility $6.5MM; 70 employees.

• Negotiated employee benefits approximating $1.5MM including plan design, carrier selection and development of Summary Plan Documents.

• Integrated direct program services using PCs linked by a local area network and modems to 5 Satellite Offices. Identified department needs, negotiated leasing contracts and coordinated software development, installation and training.

• Spearheaded computerization of HR and Plant & Facilities functions utilizing PCs to streamline record keeping and overall departmental operations.

• Coordinated renovations of an 11,500 sq. ft. building to centrally locate all administrative functions.

DANSK INT’L. DESIGNS/GORHAM INC., a Brown-Forman Co., Mt. Kisco, NY 1990-1993

(Leading manufacturer and distributor of fine tabletop products)

Manager of Human Resources and Office Services

Reported to the Division CFO and Corporate Director of HR; managed Human Resources and Office Services functions; supervised three HR and seven office services subordinates; budget responsibility approximated $6MM; provided HR support to 750 employees throughout the US.

• Consolidated $3MM of employee benefits to control utilization and expenditures (following an acquisition); maintained $1MM of property and casualty insurance for 60 factory outlets, a manufacturing facility and a distribution center.

• Effected payroll transition of 500 factory outlet employees to a merchandising division while processing increments, determining benefit levels and maintaining a current employee census.

• Computerized HR function including the development of an employee database; benefit calculation program; department tracking by salary, grade and title and organization charts.

• Converted wage and salary program to a corporate set of salary ranges after updating job descriptions and establishing benchmark positions

• Supervised office services staff responsible for reception, mailroom, FAX, shipping/receiving functions, maintenance of building, grounds, off-site storage and vehicle fleet and purchasing of office equipment and supplies.

ADJUNCT TEACHING EXPERIENCE

MERCY COLLEGE, Yorktown Heights, NY

• Human Resources Management – Fall 1996

• Human Resources Management – Fall 1995

• Human Resources Management – Fall 1994

• Organizational Behavior – Spring 1987

EDUCATION

M.B.A., Management, Pace University

B.A., Business Administration (Cum Laude), Ladycliff College

New York State Notary Public

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