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Desktop Support Engineer

San Diego, California, 92101, United States
May 27, 2011
Contact Info:

John Tapia **** Moraga Ave
San Diego, CA, *****

To find a network administration or 3rd Level Desktop Support position that will allow me to help a progressive organization meet and exceed its growing and constant networking challenges
CCNA-Cisco Certified Networking Associate
MCSE-Microsoft Certified Systems Engineer
Comptia A+ Certified Technician and Desktop Support
Comptia Network + Certified Technician

Technical Skills:
• Over 4 years of supervisor experience managing the helpdesk technical support group and managing ticket queen through Remedy.
• Supported Executive, VIP and Director Level Employees
• Experienced in technical operations for shipping terminals
• Experienced in Audio Visual hardware which includes Pelco, GE hardware.
• Knowledgeable in Wireless Hardware and software with experience in Teklogix and Cisco.
• Experienced in Printer hardware and software which includes Zebra, HP, Lexmark, Xerox, Canon, Konica
• Experienced using administrative tools in Win2003 Server and Windows 2003 Advanced Server to create Primary and Backup Domain Controllers, create Domain Forests, manage users and groups, and assigning rights/permissions
• Ability to design hierarchical network structures and assign sub networks over various physical media
• Experienced in using Routed Protocols: TCP/IP, IPX/SPX, and AppleTalk; and Routing Protocols: RIP, IGRP, EIGRP, and OSPF
• Twelve years of experience building, troubleshooting, and upgrading computers in general
• Experienced in backup systems using Arc Server and Iron Mountain
• Experienced in Large Scale Deployments
• Experienced in Linux desktop applications and troubleshooting
• Knowledgeable in Mobile hardware and software which includes Blackberry, I Phone and Android and iPad
• Experienced in Remote and VPN Support using various applications and encryptions
• Knowledgeable in MAC OS X desktops and servers.
• Experienced in Backup systems, tape library, and coordinator for Iron Mountain, also recalling tapes.
• Experienced in Backing Laptops and desktops.
• Experienced security applications for penetration testing.
• Support experienced with Microsoft Office Applications using Outlook and Entourage.
• Support experience with VOIP applications and hardware using Cisco Phones.
• Excellent documentation skills
• Support experience for specialized application for example: IRI, Hyperion Essbase, Coccon.
• Experienced in ticketing systems like Remedy, Trackit, Footprints
• Experienced in SAP software applications and support.

Future Certification Goals:
CEH (Certified Ethical Hacker) certification in late 2011
Security 5 (Security Professional) certification planned

Employment History:
IBM Global Services - Windows System Engineer /Desktop Team Leader 09/2010 to Present
Los Angeles, CA

Ports America - Windows Systems Engineer 01/2008 to 06/2010
San Diego CA

IBM Global Services - Windows Systems Engineer/Desktop Team Leader 11/2004 to 1/2008
Los Angeles, CA

Ingram Micro - Desktop Support Technician 1/2003 to 11/2004
Santa Ana, CA

Southern California Edison - Altiris Consultant 1/2002 to 1/2003
Alhambra, CA

Grainger - Systems Engineer 1/2001 to 1/2002
Los Angeles, CA

United States Army Corp of Engineers - Desktop Support Technician 6/1999 to 1/2001
Los Angeles, CA

Compaq Computers - Field Engineer Hardware Support 7/1998 to 6/1999
, Los Angeles CA