DENISE BUTLER - TRAVEL RESUME

Presently obtaining BA in Organizational Business Management, minor in Business Law, Maintaining 3.7 GPA, on Dean’s List

SUMMERY OF QUALIFICATIONS

•25+ years of successful travel experience working with a Fortune 100 company and airlines, management and internet experience in all phases of travel.

•Successfully completed domestic and international tariff pricing as lead corporate business traveler consultant. Negotiate fares for groups and specific travel destinations of major business accounts. Coordinate necessary travel documents and clearances for business and personal travel.

•Led 12-member internet agent team, including assigning tasks, scheduling work, and training, coordinating travel plans, acting as liaison between team and faculty, and documenting project.

•Incorporate full knowledgeable of all airline/travel GDS systems of: Apollo, Sabre, Worldspan, Amadeus, and Galileo.

•Proficient with MS Office Programs: Word, Excel, PowerPoint, and Lotus Notes: Windows 95 / 98 / XP / 2007.

•Excellent communication and presentation skills.

•Superb mentor, inspirational leader that inspires employees to maintain peak performance and productivity levels while simultaneously maintain high moral across the board.

PROFESSIONAL EXPERIENCE

INDEPENDENT INTERNET CONTRACTOR - OCTOBER 2006 TO PRESENT - ULTIMATE FARES - BOCO RATON, FL

LEAD TEAM LEADER - NOVEMBER 2002 TO NOVEMBER 2006 - AMERICAN EXPRES BUSINESS TRAVEL CENTER - DEARBORN, MI

REAL ESTATE BROKER - NOVEMBER 2000 TO PRESENT - DENAMI REALTY AND INVESTMENTS - SOUTHFIELD, MI

TECHNICAL TEAM LEAD - NOVEMBER 1998 TO OCTOBER 2001 - ROSENBLUTH INTERNATIONAL TRAVEL MANAGEMENT - SOUTHFIELD, MI

INTERNATIONAL RES & RATE AGENT - FEBRUARY 1998 TO OCTOBER 2001 - UNITED AIRLINES - DEARBORN, MI

OFFICE MANAGER - FEBRUARY 1989 TO FEBRUARY 1998 - RHANI INTERNATIONAL TRAVEL SERVICE - LATHRUP VILLAGE, MI

TEAM LEADER/SUPERVISOR - OCTOBER 1982 TO FEBRUARY 1990 - AMERICAN EXPRESS BUSINESS TRAVEL CENTER - DEARBORN, MI

EDUCATION AND TRAINING

BACHELOR OF ARTS, ORGANIZATIONAL MANAGEMENT - 10/2008 - ASHFORD UNIVERSITY - CLINTON, IA

TRAVEL AGENT CERTIFICATION - 6/1975 - AMERICAN TRAVEL AGENT SCHOOL - FERNDALE, MI

SPECIALIZED TRAINING / PROFESSIONAL DEVELOPMENT

•Computer programming: Create and administer travel related programs, coordinate data processing with all airlines GDS systems.

•International Tariffs; Ability to create fares, point-to-point, hip, and mileage. Domestic and International fare training from various major airlines.

•Travel agent Certification of industry qualifications and knowledge; Airline tariffs with major air carriers, Hotel Programs and packages, Cruise line Programs, Tour Guide experiences.

•Independent additional training with various major airlines, hotels, cruise lines, and tour operator companies.

•Efficient with MS Word, Excel, Power Point, and Lotus Notes

NOTES / OTHER INFORMATION

•Provide superior leadership, direction, and guidance of a team of 25+ diverse employees.

•Inspired an outside the box approach to customer service satisfaction will maintaining minimum company cost.

•Mentored several staff members to excel expectations.

•Willing to travel or relocate.

•Full knowledge to maintain and operate efficient office and staff.

•Highly motivated team player.

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