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Food and Beverage Manager

United States
December 08, 2009
Contact Info:


**** * ****** ***.

Arlington Heights, IL 60004

(847) ***-****



I have been employed by Hyatt Hotels & Resorts for over six years. My strengths are in relationship building, customer satisfaction, increasing revenues, and day to day operational duties.


2005 – Aug 2009 Hyatt Hotels, Rosemont, IL

Food & Beverage Manager

• Responsible for managing $4.5 million annually in Food & Beverage

• Oversight of Food and Beverage Outlets, Banquets and Convention Services Department including staffing, costing, menu creation, implementation of standard operating procedures

• Manage, train and mentor associates and Food & Beverage management

• Daily and monthly analysis of financial results. Responsible for scheduling and payroll for entire Food & Beverage division, including Banquets, Convention Services, Restaurant, In Room Dining and CoffeeShop

• Responsible for purchasing and cost control for the Food & Beverage division

• Responsible for execution of banquet functions such as weddings, parties, meetings and conferences

2004- 2005 Hyatt Regency Chicago, Chicago, IL

Food and Beverage Supervisor, All Seasons Cafe

• Responsible for oversight of multi-million dollar full service restaurant and In Room Dining operation

• Responsible with scheduling and payroll for 35 employees

• Performed operational activities such as inventory control, sanitation, planning, maintaining stock, and ensuring service quality

• Assisted in the review of comment cards and guest satisfaction results

2004-2005 Stewarding Supervisor

• Supervise and coach 86 employees

• Keep an accurate inventory of all Food and Beverage assets including china, silverware, glassware and service ware

• Assist Banquets department in handling up to 3000 people functions

• Maintain internal relationships with six departments within the hotel operation

• Maintain sanitation standards and assist banquet stewards on the floor during peak meal periods

2003-2003 Courtyard by Marriott, Columbia, SC

Management Intern

• Work directly with department heads from Housekeeping,/Laundry, Restaurant and Front Desk to ensure and maintain operational and service standards prescribed by Marriott.

• Worked in all positions as part of a rotation involving all the hotel departments including Housekeeping/Laundry, Restaurant and Front Desk

2002-2003 University of South Carolina, Columbia, SC

Graduate Assistant, Assistant to the Director of McCutchen House Restaurant

• Responsible with scheduling and maintaining restaurant bookkeeping

• Assisting in coordinating the communication between kitchen and dining room

• Maintain safe, secure and healthy environment by establishing, following and enforcing sanitation standards and procedures

• Interact with guests to obtain feedback on product quality and service levels

• Prepare the new releases for the School of H.R.T.M.

1998-2002 Mobifon SA, Bucharest, Romania

Accounts Receivable Officer

• Received, allocated and posted in the system the payments for each account

• Billing inquiries: - solve any bill related issue raised by the customers


2002-2003 University of South Carolina, Columbia, SC

Master in Hotel, Restaurant, Tourism Management, MBA

2001-2002 University of Bucharest, Bucharest, Romania

Master in Public Relations, MA

1998-2002 Academy of Economic Studies, Bucharest, Romania

Bachelor of Science in Economics


Hyatt Rosemont, Rosemont, IL

• Manager of the Quarter, 1st Quarter 2007

Hyatt Rosemont, Rosemont, IL

• Manager of the Quarter, 4th Quarter 2005

Hyatt Regency Milwaukee, Milwaukee, WI

• Great service during 2006 US Bank Championship

Lowman’s Home, Food festival, Columbia, SC

• The Jazziest Flare Award, 2003


Hyatt Rosemont, Rosemont, IL

• Member of Safety Committee

• Member of Green Team

Department of Public Health, IL

• Certified in Food Service Sanitation

Mobifon Sa, Bucharest, Romania

• Certified on “Achieving Extraordinary Customer Service”