Sales Customer Service

Kristy Bruno

**** ******** ****** (h) 321-***-****

Cocoa, FL 32926 e-mail: ************@*****.***

QUALIFICATIONS:

* ***** ****** ************** **********

* ***** ********** ** ********** cleaning practices

2 years Waitress experience

1 year telemarketing field experience business to business and customer service

Knowledge of organizational buying behavior and the influences upon it

Proficient in Microsoft Office (Word, Excel and Publisher)

Typing speed 80 wpm

EXPERIENCE:

Telemarketer Appointment Setter

Dirt Master Inc.

Melbourne, Florida

April 2009 to present

Proactively market the product via high volume of cold call appointment setting to generate qualified leads and secure scheduled appointments for closing sales team.

Adjust sales scripts to better target the needs and interests of specific individuals.

Schedule appointments for sales representatives to meet with prospective customers or for customers to attend sales presentations.

Record names and addresses of prospects contacted.

Telemarketer Appointment Setter

Seasonal Part -Time work

Incorp Academy, Colorado Springs, Colorado

Vacation Travel Tour and Travel, Conway, Arizona

Service One Janitorial, Orlando, Florida

Dirt Masters Building Services Inc., Palm Bay, Florida

Floral Planet, Los Angeles, California

2004 to 2009

Obtained information from customers including name, address, and payment type.

Explained products, prices and services to customers.

Recorded address and names of prospects contacted.

Answered questions from customers.

Scheduled appointments for closing sales team.

Entered all information into the computer.

Kristy Bruno (h) 321-***-****

EXPERIENCE CONTINUED:

Waitress

The New England Eatery

Melbourne Beach, Florida

2006 to 2008

Verified patrons' identification for minimum age requirements for consumption of alcoholic beverages.

Checked with customers to ensure they enjoyed their meals and took action to correct any problems.

Escorted customers to their tables.

Explained how various menu items were prepared, described ingredients and cooking methods.

Informed customers of daily specials.

Prepared checks that itemized and totaled meal costs and sales taxes.

Presented menus to patrons and answered questions about menu items, making recommendations upon request.

Removed dishes and glasses from tables, and took them to kitchen for cleaning.

Served food and/or beverages to patrons; prepared and served specialty dishes at tables as required.

Stocked service areas with supplies such as coffee, food, tableware, and linens.

Data Entry Clerk

Weekend Cleaner

Auchter Industrial Vac Service,

Linden, New Jersey

2001 to 2004

Provided administrative support with filing and light clerical work.

Generated weekly payroll.

Answered customer queries, assisted in problem solving and providing detailed information on new products.

Responsible for updating and maintaining information on computer systems.

Responsible for compiling and keeping records of various documents on computers.

Prepared various reports and statements.

Provided help and support to the employees in preparing various documents.

Provided cleaning services to the office spaces on weekends

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