Kory C. Epps

**** ******* ***** *******, ** *****

843-***-**** (mobile1) 919-***-**** (mobile2)

vlzttp@r.postjobfree.com

CAREER SUMMARY

Decisive, results-focused leader with an outstanding record of developing and directing cohesive support teams, improving operational effectiveness and using innovative approaches to deliver high-quality projects. Adept at directing new project launches, business development efforts, and business integration. Ability to interface with diverse groups, administer budgets and provide support for project development. Outstanding execution, leadership, and communications skills.

SKILLS PROFILE

• Project Management & Coordination (6 yrs)

• Business Analysis (7 yrs)

• Process Design, Development, & Reengineering (4 yrs)

• Function & Technical Specifications & SOP Writing (6 yrs)

• Test Design & Execution (6 yrs)

• Vendor Assessment, Selection, & Management (1 yr)

• Solutions Design, Selection, and Implementation (5 yrs)

• Implementation of Global SaaS and cloud ERPs (4 yrs)

POST-SECONDARY EDUCATION

Doctor of Business Administration Argosy University 2013

(Management & Leadership) GPA: 4.0 (ABD: February 2012)

Master of Human Resource Development Clemson University 1999

(Technology, Training & Development) GPA: 3.85

Bachelor of Science, Marketing Clemson University 1998

PROFESSIONAL EXPERIENCE

BASF Corporation September 2011 - Present

Durham, North Carolina

SAP CRM Business Analyst & Project Manager

• Generate reports in the data warehouse, manage projects and point of sale data collection

• Data integration and migration from Termidor Data to ODBC (Oracle 11g) and subsequently to Cognos

• Link data tables and build queries from ODBC (Oracle 11g) through MS Access

• Manual testing of SAP CRM tool, ODBC (oracle 11g), and Cognos reports

• Generate Cognos reports, run queries, and develop SAP CRM dashboard content

• Utilize agile methodology for project management

• Analyze marketing and sales data, manage CRM tool, and deliver training to sales representatives

• Create customer segmentation, customer profiles, and communications effectiveness

THE KEY STRATEGIC MANAGEMENT GROUP January 2011 – Present

Raleigh, North Carolina

CEO & Management Consultant

• Strategist, Project Manager, Business Process Analyst, and Technical Writer/Documentation Specialist for software implementations

• Implemented a strategic partnership program that drives the solutions development aspect of the HR consulting and outsourcing business function

• Identified strategic partner and vendor opportunities and negotiated contract terms and conditions and pricing

• Develop pricing models for all products and services

• Respond to RFPs and bids for government and diverse supplier contracts as well as develop proposals and SOWs

• Consult on HR outsourcing products and services to include vendor selection due diligence, employment assessments/testing, background investigations, general HR administration, payroll administration, web-based training, applicant tracking system design, development, and implementation

• Responsible for business development with governments, diversity supplier organizations, and small businesses and non-profit organizations

LENOVO June 2010 – March 2011

Morrisville, North Carolina

Consultant – Business/Systems Analyst

• Develop and deliver global best practices training material for a “Day in the Life” of a payroll center and global processing manual to eight regional payroll centers consisting of 20+ personnel [EMEA, Asia Pacific, Latin America, and North America]

• Design and develop global document retention structure to include folder structure, naming conventions, inputs, outputs, internal documents, data privacy, and security

• Implement global payroll and expenses document retention and security profiles within Lenovo’s Enterprise Content Management system (ECM v3.1; i.e., FileNet v3.1)

• Read, wrote, and reviewed global and country specific business processes (workflow) for Finance and Accounting, Workday application, Time and Attendance, Global Benefits, Manual Processes, Employee Self Service, and HR Service Center inputs to the Global Payroll Process

• UAT, QAT, and end user testing in Workday ERP

• Managed SIT and UAT of General Ledger for 57 countries in 8 geographies

• Perform role of tester in Unit, UAT, Parallel, and Integration testing of the Workday and ADP provider applications

• Generated test data/load files for Unit, Integrations, and Systems testing as well as User Acceptance and Installation and Beta testing for HCM and enterprise content management systems using SQL reports

• Develop test strategies and write country specific test scripts for input into and tracking through HP Quality Center

• Earnings & deductions set-up and data mapping strategy development, project management, and minimal execution

• Compensation elements data mapping strategy development, project management, and minimal execution across Workday, 52 in country payroll providers, finance/accounting, and ADP.

• Set-up Workday roles and responsibilities, subsequent delegations, and workgroups for BPM driven application

• Ensure compensation is aligned to the mean, min, and max for each job classification.

• Integrations file creation, testing, and validation in Workday application

• Interfaces Workday and 52 in country payroll providers to ADP COS and Streamline

• Ensured integration of Benefits, Global Processes, Payroll, Time & Attendance, and Finance with Workday

• Assisted in conversion from SAP to new Workday application

• Converted 50+ countries from IBM payroll and accounting system to 50+ in country provider systems: performed data analysis and mapping for each in country provider system

• Collect data from IBM vendor to convert to new payroll provider systems

• Created process to analyze and map global payroll data elements and general ledger accounts

• Employed creative thinking and problem solving skills to manage multiple business initiatives.

• Facilitated, elicited, and gathered country specific requirements for 57 countries to ensure the Workday application, ADP Streamline Global and Local UHRA, and in country provider systems integrated properly

• Gather requirements and data for the creation Workday payroll calendar load files for 57 countries

• Recommended, lead, and supported improvement initiatives focused on payroll’s integration with global benefits, HR Service Center, HR Knowledge Base, finance and accounting, time and attendance, compensation, global mobility, global training and development, global incentives and commissions, and global processes

• Provided recommendations for business processes, strategy, and development

• Consulted and collaborated with HR Service Center, Finance, HRIS, Payroll, Benefits and other interested parties to develop and map global processes in Visio

• Facilitated, elicited, and gathered country specific financial reporting requirements with 50 local payroll vendors and three geographically located Finance and Accounting organizations

• Coordinate with Lenovo service centers, vendors and other interested parties to identify areas for which SLAs are to be assigned, metrics developed, and reporting requirements for Tier 1,2, & 3 vie Fusion’s HR-Link

COTY US, LLC April 2009 – August 2009

Sanford, North Carolina

B2B Consultant – EDI Project Coordinator

• Created Excel tool which perform basic functions of Microsoft Project to manage WBS, resource allocations & utilization

• Supported, analyzed, and streamlined business processes for 4 million dollar SAP implementation using Agile Methodology

• Analyzed EDI transaction for errors and identified transaction data issues

• Supported, analyzed and streamlined business processes for the ETL of data from COPS (Gentran) to SAP (EDI) as well as ETL transmission of data from EDI and intermediary system (DLX) to SAP Sales & Distribution module

• Tested inbound and outbound files (EDI generated iDocs) transition through channels and SAP application as well as channel environment

• Worked closely with Accenture and Coty IT teams to track and manage internal and external customer testing process to include defect tracking, assignment, and resolution in HP Quality Center

• Created/Managed Project Work Plans/Work Breakdown Structures (WBS) - determined tasks, tasks dependencies, and resource assignments

• Created & maintained Project Risk, Change, Action Items, and Issues Log

PATERSONS GLOBAL HR & PAYROLL SOLUTIONS, INC September 2008- March 2009

Raleigh, North Carolina

Global Business Systems Analyst

• Special Internal Project - Managed US Payroll & HR Rules Engine development. Established implementation & conversion (ETL) and parallel runs schedule. Managed project meetings via the development of meeting agendas, meeting minutes, identification & scheduling of resources, assignment, tracking & writing of functional and technical design documents, defect tracking, defect resolution (rework and retest), risk mitigation, test plan design, wrote test scripts, and performed testing responsibilities as well as other project related duties

• Wrote, reviewed and edited requirements, specifications, business processes, SOPs and recommendations related to proposed solutions

• Wrote SQL statements to generate reports, run queries; and update, change, and/or delete data in Logon2 product

• Elicited and gathered requirements for global payroll & HR conversions and implementations

• Built interfaces and developed mapping files to SAP, JDE, PeopleSoft, and various other client systems

• Acted as conduit between user, client, operations, service center, projects, implementation, and development

• Researched and gathered requirements for system design development, and functional specification of Payroll, HR & Benefits and Employee Self-Service functionality to include COBRA, FMLA, 401K, Job Title, Job Codes, General Ledger, and additional rules affecting US Rules Payroll Calculation Engine development

• Certified data and transactional changes to records and processes that have occurred during Change Management initiatives

Advanced HR Concepts May 2005 – May 2008

Various Locations

Independent Consultant – Business Systems Analyst, Project Manager, & Retirement Plans Analyst

Clients Sites: TIAA-CREF/SunGard, JP Morgan Chase, AT&T, T. Rowe Price, & EDS

• Defined & documented technical documentation (SOP) for retiree disbursements and reconciliations.

• Defined, documented, & performed functional testing requirements of the disbursements and reconciliation process

• Documented current and future processes and lead design team efforts for future technical solutions

• Created test plans and test scripts, tested system enhancements, and managed defect tracking for system enhancements.

• Performed functional testing of the solution/application to ensure user requirements captured during the analysis and governmental compliance are met.

• Participated in project planning, estimation and reporting for system upgrades/enhancements

• Created and/or modified system screens, forms and interfaces based on client requirements and/or plan attribute changes for primarily existing clients, while assisting on the conversion of new client business

• Researched and analyzed current processes to develop standards for processing (SOPs) and implement those changes to standardize the way business is managed for all clients.

• Created technical documentation designed to streamline the conversion process

• Design, develop, and deliver training solutions for HR information systems

• Defined information and/or process solutions to address business needs, including feasibility, cost/benefit, and problem definition analysis

• Analyzed and resolved problems associated with technical issues, project resource issues, and project integration issues and prepared charts and written reports of findings and recommendations

• Drafted necessary changes to software and functional documentation to ensure plan and governmental compliance.

• Wrote functional specifications/design documents

• Utilized the System Development Life Cycle Methodology from PMBOK to identify the deficiencies of the existing system which were used to define new system requirements and develop proposals for system improvements

• Utilized the Rational Unified Process Methodology (RUP) to ensure the conversion process and any elements of change could be implemented iteratively and risks could be mitigated earlier on in the project

• Identified trends/issues occurring during the ETL process and consequently aided in the development and implementation of new proposals on cutting-edge process improvements and technology initiatives

• Worked as a cross functional analyst to bring multiple departments together throughout the organization to understand business process needs, document business requirements, and ensure that customers expectations are understood and met

• Implemented HR information systems that service from 8,000 to 800,000 employees

• Managed a risk mitigation project to correct errors by the actuaries, junior benefits analysts, and systems deficiencies that impacted several hundred thousand retirement plan participants

• Wrote SQL statements to generate reports, run queries; and update, change, and/or delete data in client system

• Identified and engaged key operations stakeholders to develop and obtain approval on defined process and procedures

• Lead requirements validation for the audit and reconciliation of government and commercial disbursements as well as the development of common standards and tools

• Coordinated and updated pension operational processes addressing specific internal controls

• Performed actuarial calculations for final pension payments

• Perform manual and automated testing of HR information systems for enhancements, conversions, and implementations

• Led a team of administrative support specialists in providing customer support to retirement plan employees and retirees and acted as first-line of contact for customer (escalation point)

• Modeled, organized, planned and implemented improved conversion process

• Wrote SQL statements to generate reports, run queries; and update, change, and/or delete data in client system

• Worked with service center to communicate accurate and timely data conversion issues that impacted the client/client customer account information

• Provided defined benefit plan support to the defined benefit administrative team by primarily the serving as a Subject Matter Expert on DB plan attributes, provisions, and requirements.

FIDELITY INVESTMENTS August 2002 – January 2003

INTERNATIONAL BUSINESS MACHINES (IBM) September 2000 – July 2002

Raleigh, North Carolina

Human Resources Professional – Pension Business Analyst

• Handled the full lifecycle of IBM internal pension administration for 400,000 participants

• Performed HRIS testing to upgrades and the development of HRTS and IPAS

• Administered Corporate Retirement Plans (PPA- Cash Balance Plan, Prior Plan – Defined Benefit Plan, & Annuity Lump Sum – Hybrid Plan) to U.S. service and Foreign Service employees

• Data Integrity - validated service, pensionable income, and mergers and acquisitions data prior to generating a pension calculation.

• Trained, developed and coached HR Support Analyst who aspired to transition to the next logical stage in their career as a Pension Analyst

• Verified actuarial calculations (Watson Wyatt Worldwide) of benefits that could not be calculated utilizing the HRIS available to ensure the calculations compliance with the SPD – Summary Plan Description of the corresponding pension plan

CONTINUING EDUCATION

SPSS Standard GradPack 20.0 Argosy University 2012

SAS Base Programming Wake Technical College 2011

SAP Training – Sales & Distribution Module Coty, Inc 2009 Microsoft Visio Certificate NC State University 2008

Microsoft Project Certificate NC State University 2008

Project Management Institute Wake Technical College 2007

(Project Management Professional Certificate)

PROFESSIONAL ORGANIZATIONS

Society for Human Resource Management SHRM.org

TECHNOLOGY SKILLS

Software by Name: SharePoint, Workday, Fusion a.k.a. HR Link (CRM), ADP Streamline and COS, Salesforce.com, Siebel CRM, Sugar CRM, HRTS, IPAS, DB MODULE, PENSION MANAGER, PENSION SYSTEM, PASS, RPS Workflow, Benefit Workstation, SunGard Plan Office, Northern Trust Benefit Payment Passport, PeopleSoft, SAP (CRM, HCM, & Sales and Distribution), Clarify, FileNet, Citrix based programs, UltiPro, Money, Quicken, ADP, various customized Payroll Software for small businesses and not-for-profit organizations, SQL queries using PLSQL Developer, Oracle 11g via MS Access, and TOAD. Manual & Automated testing tools (HP Mercury 9.2, Central Desktop, and @Task), and Termidor Data.

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