April Troy*** **** **** ****** #**
New York, NY 10128
To Whom It May Concern:
I am submitting my resume to be considered for a full time CASAC-T position with your facility. I completed my educational hours at Marymount College in May 2004 and I completed 2,000 hours working at Carnegie Institutes Out Patient Substance Abuse Facility here in New York City as a Counselor. I had a caseload of 15 clients and facilitated 3 groups weekly. I worked closely with a staff of 6 part-time Social Workers and the Office Manager to ensure the smooth running of the facility. Some of my responsibilities were scheduling, outreach, intakes, discharges and patient chart maintenance. I worked with all my clients on their psychosocial, treatment plans and referrals. I created a referral library at the facility and meet with the Director of our program several times a week.
Also my skills, training and experience as an office manager, coordinator/liaison to emergency feeding programs at City Harvest and my position as an Employment Counselor/Account Manager at a staffing company all encompass many of the qualities and skills needed to continue my career as a Counselor. Compassion, dependability, responsibility and a commitment to assisting addict’s in recovery.
Thank you for reviewing my information and I look forward to meeting with you to further discuss joining your organization.
234 East 89th Street, New York, NY 10128
Home (212) ***-****
5/07-6/09 The Trust for Public Land Office Manager
All facility related functions to ensure day-to-day efficient smooth running of this non-profit of 39 employees. In addition, I worked closely with Information Systems at our Corporate Office on managing all staff computers, monitors, telephones, Blackberry’s, Palms. 50% of my job was technical support, the other 50% liaison to all our supply vendors, in charge of ordering and maintaining.
10/05-4/07 Vox Magazine, Tempositions Group of Companies and ExecuSearch: Temporary Assignments included
Operations Assistant, Recruiter, Administrative Assistant, Loan Processor, Receptionist
Responsibilities: All Assistant duties including word processing, calendar maintenance, scheduling, reception and filing. Telemarketing, cold calling and distribution for Vox magazine in NYC. Operations Assistant at Tempositions; coordinating, Interviewing & Recruiting Teachers for School Professionals Division, handling client calls and personnel calls, data entry of all staff, clients and day-to-day activities.
5/04-9/05 Carnegie Hill Institute CASAC-T
Responsible for intakes and clients chart maintenance. Facilitate 3 groups weekly. See 15 clients weekly. Provide referrals. Liaison with all therapists on scheduling and outreach. Report to Director of Program. Work closely with Office Manager to ensure smooth and efficient day to day operations.
1/98 – 5/04 TROY ASSOCIATES, INC. Employment Counselor/Account Manager
Recruited, interviewed, screened, and performed background/reference checks on potential employees for staffing company specializing in events, hospitality, office support and security. Collaborate with human resource, retail operation and loss prevention directors; dining room managers, and event planners of major organization and corporations. Lead workshops in interviewing and job readiness and expectations. Perform in-depth assessment of residents for future work assignments. Other responsibilities included supervising in house staff and temps, and providing referrals for support related to various work issues; on-site supervision at major events; liaison to client and staff. Designed, created marketing and advertising development, and implement for both clients and employee continuance.
9/96 - 12/97 FOX NEWS CHANNEL, Executive Assistant/Dept. Office Manager
Assisted Senior VP and VP of national accounts and sales development in the Affiliate Sales and Marketing department of this start-up cable news channel. Generated correspondence, coordinated all travel arrangements, and maintained calendars. Led company orientations and made all arrangements for new employees. Produced weekly department sales and expense reports.
2/92 - 8/96 CITY HARVEST, INC.
Agency-Donor Coordinator (‘95-‘96)
With operations department, coordinated the daily pick-up and delivery of donated food to 130 emergency food programs throughout New York City. Liaison to corporations representing City Harvest to encourage donations. Worked with social workers and directors soup kitchens, shelters, SROs and food pantries to assess nutritional need of clientele. Performed systematic evaluations of agencies and donors relative to health, logistics and volume. Recorded and reported all agency and donor activity.
Office Manager (‘94-‘95)
Reported to the Executive Director, Director of Fundraising, Director of Public Relations and worked closely with Director of Operations Assisted in human resource planning, training, and development. Worked with vendors in purchasing of all office supplies and furniture. Planned catered events. Developed and maintained inventories, central filing systems, office library and archives. Assisted staff in all areas related to health insurance. Set up meetings and all correspondence to the Board. Coordinated and supervised mailings and follow-up for public affairs and special events.
Volunteer Coordinator: (‘93-‘94)
Recruited, trained and supervised all volunteers and interns, in-house and at fund-raisers for telemarketing, food drives and special events.
Receptionist/Customer Representative: (‘92-‘93)
EDUCATION & EXPERIENCE
2000-5/04 Substance Abuse Counseling Marymont Manhattan College Certificate
2003 A.S.P.C.A. Volunteer-Pet Socializer
1999-2002 Hazelton Women in Recovery Conferences
1995 Diversity Training City Harvest, Inc.
1996 Lectures/Workshops Jung Institute
1999 Workshops/Seminars Albert Ellis Institute
1997 Ethical Culture Society Sun. School Drama Teacher
1997 Foundling Hospital Volunteer
1999 Gracie Square Program Interned – 40 Hours
1995 NYC Dept. of Housing Art Teacher- DOH Senior Centers (Queens, Brooklyn)