JONATHAN M. BUGARA

**** *. ****** *** ***.B 847-***-****

Chicago,IL vjvwfq@r.postjobfree.com

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PROFILE

Hotel Guest Services Professional with 3 year’s hotel experience. Areas of expertise include customer service and cash management. Proven ability to interact with the public effectively, ensure excellent guest experience, work effectively in a team, and meet department goals and objectives. Excellent communication, problem solving, conflict resolution, and strong organizational skills with strong work ethic.

PROFESSIONAL SKILLS

• Excellent oral and written communications skills and great telephone skills.

• Strong computer experience with a working knowledge of MS/Word, MS/Excel, MS/Outlook.

• Immense ability to handle financial transactions.

• Strong ability to understand and carry out instructions.

• Uncommon ability to maintain a professional manner under stress.

• Certified with the Opera and On Q system.

EMPLOYMENT HISTORY

FRONT DESK AGENT

Holiday Inn & Suites, Rosemont, IL (10-Present)

*Provided stellar guest services in a four star hotel with over 280 rooms.

*Received 8 guest commendations for outstanding service.

*Processed guest reservations, registrations, payments, and departures accurately and

efficiently.

*Assisted sales in making sure that all documents are up to company standard.

*Has created a crowd of applause with guests and colleagues.

*Balanced all cash, check, credit card, and house accounts through verification. Shift

reports and performed audit functions if assigned.

*Handled all guest requests and followed through to assure satisfactory outcome and

compliance.

*Assisted assistant general manager with training of over 3 new front desk staff.

~LETTERS OF RECOMMENDATION AND REFERENCES UPON REQUEST~