MICHELLE URBAN-FLORES

** ********* ******, **********, ** 01301

Res: 413-***-****  vi806l@r.postjobfree.com  Cell: 413-***-****

DIRECTOR OF PROCUREMENT

Customer Service / Inventory Management / Shipping & Receiving / Vendor Relations / Contract Negotiations

PROFILE

• Comprehensive experience in materials and services procurement, shipping & receiving, warehousing, order processing & tracking, distribution, and inventory management.

• Highly skilled in analyzing and developing value improvement programs and implementing strategies that directly affect company financial results.

• Strong background in partnering cross-functionally to create and execute strategic plans which deliver all required elements of the purchasing mission.

• Team-focused leader with excellent delegation, hiring, training, staff management, and mentoring skills with a spotlight on providing exceptional customer service and improving interdepartmental communications.

• Well-versed in identifying, developing, and managing strategic business relationships with internal and external customers, including suppliers.

• Excellent problem solving, time & crisis management, and communication skills with the proven ability to interact with individuals at all levels.

• Proficient in MS Word, Excel, PowerPoint, Lawson, Oracle, Lotus Notes, and McCormick & Dodge.

PROFESSIONAL EXPERIENCE

Contec Holdings LLC, Schenectady, NY 2008-2009

District Sales Representative, 2009

Reporting to the Sr. Vice President of Sales, responsibilities included developing and growing sales for the mountain territory, which included the states of Wyoming, North and South Dakota, Alaska, Arkansas, Maine and Vermont.

• Re-established / strengthened customer relationships with customers and fostered strong partnerships; increased sales in excess of 5% over prior year.

• Acquired 100% of repair business for three target accounts with one MSO. Prior to joining

the team, these accounts had only sent the company “in-warranty” converters for repair.

• Exceeded sales forecasts by 60% within the first five months of joining sales team.

• Resolved technical, invoicing and logistical issues for customers in regards to the repair

of their digital set-tops, modems and remote controls.

Sourcing/Customer Service Representative. 2008

Under the direction of the Vice President of Process Improvement, and three engineers, responsible for the sourcing ,negotiating, and forecasting of components, and equipment for a prototype test station, currently under customer trials; and provide customer support for this market leader of set-top repairs and manufacturer of remote controls for the telecommunications industry.

• Streamline parts receiving and accounts payable processes; ensuring timely receipt

and payment of supplier invoices .

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• Setup 3-month rolling forecasting process and spreadsheet (including station forecasts, parts forecasts, and staffing). Reduced costs by 25% and reduced vendor base by 5%.

• Implemented change order process and procedures to ensure bill of material accuracy and integrity; sourced alternate sources of supply for cost reductions, as well as ensuring timely delivery of stock.

• Organized stock area - setup inventory control process.

RCN Telecom Services, Herndon, VA 2003 – 2007

Corporate Material Planner, 2003 – 2007

Oversaw all aspects of forecasting, ordering, inventory, and scheduling of all customer premise equipment; provided materials support to a 406,000 residential and small business customer-base located throughout five markets comprised of MA, PA, NY, Washington DC and Chicago; managed an annual budget of $55 million.

• Provided critical input to internal partners, including engineering, product management, marketing, operations, and sales regarding product launches and service upgrades.

• Reduced capital expense spending 5-10% annually by centralizing customer premise equipment forecasting and ordering, streamlining order processing, leveraging purchases, and negotiating quantity discounts with suppliers.

• Saved $4 million in costs and avoidance within one year by leveraging purchases and inter-company transfers of materials and equipment to maximize inventory turns.

• Led modem recall teams throughout the five markets in the replacement of 350 “problem” cable modems with new units after duplicate MAC addresses caused customers to lose their internet connection; financial impact to RCN was cost neutral after negotiated reimbursement from supplier.

• Reconciled budget to forecast and analyzed trends to determine impact on current / future inventory needs.

• Partnered with vendors and internal customers to resolve equipment issues, assess the proper corrective action, and implement required procedures.

Sr. Strategic Sourcing Manager, 1999 – 2003

Directed all material procurement, scheduling, and annual capital expenditures exceeding $500 million; managed one direct report as well as directed the activities of six professional buyers. Reviewed and approved all requisitions for network-related material and equipment purchases; negotiated multi-year contracts with key suppliers to obtain favorable pricing and delivery terms.

• Reduced excess capital materials and equipment by $25 million dollars within 30 months through company transfers and sale to secondary markets.

• Played a key role in determining the company overpaid taxes to the state of New York

on equipment purchases resulting in a $250,000 tax rebate; worked closely with internal company auditors.

• Reduced inventory on levels to stock on hand at 45 days or less supply.

• Monitored supplier contracts and invoicing to ensure accuracy and product integrity; took immediate corrective action when a supplier was discovered selling inferior quality materials

to any company’s location.

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Century Communications, New Canaan, CT 1995 – 1999

Purchasing Manager

Directed a team of four in all aspects of providing purchasing and inventory support for 72 locations servicing nearly 1.6 million residential customers nationally; managed a capital budget of up to $187 million.

• Realized ongoing annual purchasing savings of 10-12% through supplier contract negotiations.

• Spearheaded and instituted a competitive bidding process for major purchases leading to more favorable pricing discounts, reduced freight costs, and improved deliveries.

• Maximized inventory turns and reduced excess inventory by 60% through targeted inter-company transfers to locations of fuller optimization.

• Crisis managed a service outage due to a natural disaster; coordinated personnel and materials relief to storm-damaged cable TV plant in Alabama within 48 hours following

a tornado which damaged approximately 500 sq. miles; located materials and equipment

to the site so customer service could be restored.

• Played a key role in the implementation of a $3 million automated purchasing/inventory/AP system which converted manual processes and provided real-time transaction processing; co-authored system policies and procedures; worked with Project Manager to develop Item Master scheme for new system.

• Served on the company’s Policy Committee to review and revise company policies; formulated and revised purchasing policies to best reflect current business and industry practices

• Worked closely with the legal department to audit a supplier suspected of over charging; reviewed documentation and determined supplier was overpaid by $175,000; successfully negotiated full reimbursement from supplier.

• Reduced repair costs by 20% while keeping manufacturers’ warranties intact and received monthly reporting of all repair work done at supplier’s facility; sourced, selected, and negotiated qualified converter repair suppliers for in-warranty and

non-warranty repairs.

Prior professional experience as a Purchasing Manager, Buyer II, and Assistant Buyer positions

for Comcast Cable, Times-Mirror Cable Television, and Plan Hold Corporation, respectively.

EDUCATION

Bachelor of Science – Business Administration, 2003

Kennedy Western University, Thousand Oaks, CA

AFFILIATIONS

Past Member, Society of Cable Telecommunications Engineers

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