Customer Service Manager
Resume:
Shawna L. Jenkins
Unit **
Las Vegas, NV 89103
********@*****.***
Objective: My goal is to transition my enthusiasm, creativity and experience into a position where I continue to provide a customer service level that exceeds expectations consistently and efficiently while utilizing my abilities, skills and willingness to learn in Administrative, Public Relations, Client Services and Customer Service.
Experience: 2007-Present Innovative Merchant Solutions, an Intuit Company
Merchant Services Operator, Receptionist
Answer phones, and transfer calls in a timely and accurate manner
Greet all visitors and employees in person and/or via the phone
Log all visitors in and out and assign badges, open and distribute mail
Enter data and update FDR and IDEA for plates and welcome letters for new merchants
Contact building management regarding maintenance issues
2004-2007 BND Plastering Las Vegas, NV
Account Coordinator
Greet all clients in person and/or via the phone
Manage, process and schedule all accounts
Process on a daily basis all billing and payments
2002-2005 Metro Hyundai Las Vegas, NV
Receptionist/Service Cashier
To answer all incoming calls and take precise and accurate messages
Post and process all payments by service customers as well as the sales department
Oversee all new inventory
2001-2002 Palms Casino Resort Las Vegas, NV
Human Resource Representative
Greet all new applicants and team members and assist with various needs
Review all new applications; enter benefit information, I-9’s and W4's
Track terminations, position changes and salary changes
1999-2000 Greater Nevada Auto Auction Las Vegas, NV
Receptionist
Answer all incoming calls and greet all visitors
Process payments as well as maintain and update information into the data base
Assist General Manager on a daily basis as needed
Skills: Data Entry, 10-key, filing, faxing, Windows 98 & 2000, XP, Microsoft Word, Excel, Outlook, AS400, Reynolds & Reynolds, American Contractor
Detail-oriented, efficient, highly reliable, diplomatic and assertive in working with a wide range of personalities
Education and Training Portland Community College, Portland, Or 1990
Woodrow Wilson High School, Portland, Or 1988
Contact this candidate