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Technical Support, Desktop, System Administration

Location:
Highland, MI, 48356
Salary:
52,000
Posted:
January 13, 2012

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Resume:

Charles Purvis

**** ***** **** ********, ******** 810-***-**** vcwbyq@r.postjobfree.com

Information Technology

● Offering a strong academic background in IT combined with excellent experience as a Helpdesk/Technical support analyst & Production Support Analyst

● Consistently recognized for technical troubleshooting skills used to rapidly and cost-effectively resolve challenging technical issues.

● Quickly learn and master new technology; equally successful in both team and self-directed settings; and proficient in a range of computer systems, languages, tools and testing methodologies.

Education

Computer Training Education – Troy, MI

MCP Certified GPA: 3.0

Concurrent Employment with studies.

Technology Summary

Certifications: MCP, currently pursuing CCNA Certification

Systems: CICS/ISPF/Mainframe, UNIX, Windows 98/NT/2000/XP/7/2K3, Novell NetWare,

Databases: Oracle, ADB2, Relational Databases

Languages: Visual Basic, SQL, HTML, ASP, CSS, C++, CGI, Perl, Java

Software: MS Project, MS Visio, MS Office, Lotus Notes

IT Experience

Citizens Bank- Production support Analyst Flint, Mi

10/2011-Present

• Daily monitoring of banking software, monitoring and configuring servers

• Daily use of Symantec Backup Exec software for daily/weekly tape backups

• Everyday use of HP Service Manager Client ticketing/tracking system for internal/external concerns

• Daily use of Server 2003 for remoting in to check banking processes and ensure that secure transactions take place

• Server 2003 for password issues, checking for basic maintenance, familiar with active directory

• Daily use with logmein remote software for checking processes from remote location

Humantech- Technology Support/Analyst Ann Arbor, Mi

5/2011 to 10/2011

● Provide high level support thru both email and phone to Internal/External clients regarding any aspect of hardware/software issues

● Familiar with Norton (Symantec) daily backup routine

● Everyday use of Windows Server 2003 providing password reset, printer concerns, removal/adding of employees as well as basic maintenance

● Daily use of problem tracking software Elementool for tracking/monitoring all hardware & software issues

● Re-imaging of Dell machines for employees as well bug fixes that need to be resolved

● Familiar with the following applications: Windows XP, Vista, 7 Professional, Office suite 2003, 2007 & 2010 & Server 2003

● Daily use of remote software www.Logmein.com to help any of our consultants that may be traveling and need assistance with pc issues

● Familiar with configuring Microsoft Exchange as well as overall usage of the following: Android, BlackBerry & I-Phone smart phones

Hewlett Packard - Tech 2, MDI Specialist Pontiac, MI

4/2008 to 5/2011

● Technical troubleshooting within an enterprise environment, including system crashes, slow-downs and data recoveries. Engaging and tracking Priority 1 issues, responsible for timely documentation, escalation (if appropriate), resolution and closure of trouble tickets.

● Monthly dealership (2) visits performing updates to PCs and diagnostic equipment. Interaction with technicians troubleshooting various issues to successful resolution.

● Exceeded issue-resolution targets and achieved exemplary customer satisfaction scores, consistently scoring between 95%-100% on all calls (outperforming average of 90%).

● Handle 30+ technical/mission-critical calls daily and consistently meeting high service standards.

● Familiar with configuring & installing Cisco series/HP routers along with applying security

● Assisting dealer with proper configuration of windows firewall, allowing access of programs to be used

● Very familiar and comfortable with Windows 7, Vista & XP

● Provide level III support to dealers to help resolve programming/pc concerns

● Familiar with Microsoft office 2003,2007 suites

● Able to use remote desktop to login to dealers pc to help resolve any pc issues

_______________________________________________________________________________________

TECHNICAL SKILLS

● Microsoft Windows 2003 Pro/Server/ installation and configuration

● Active Directory administration and design, DNS, DHCP, Routing, Remote Access, TCP/IP and troubleshoot network connectivity

● Windows 2003: Network Infrastructure, Directory Services, and LAN/WAN

● Windows XP, Windows 7, & Windows Vista install and configuration

● Routers, switches, hubs, firewall, fault tolerance, RAM, and hard drives

● Network security, server administration and network protocols

● Nine years of PC experience providing support for family/friends including troubleshooting, building personal networks, software/hardware installations, upgrades, and repairs

EMPLOYMENT HISTORY

CRP Painting - Owner/Operator Highland, MI

9/2002 to Present

● Meet with clients, provide detailed project bids

● Custom interior and exterior painting

● Installation of drywall through preparation to apply surface coats

● Custom faux finishes

● Custom design and installation of tile floors

● Scheduling and maintaining multiple job schedules to ensure

● Building of decks as well as pressure washing and staining

CSC Industries - Warehouse Manager Wixom, MI 8/1999 - 1/2002

● Perform daily inventory of warehouse materials

● Processed all outgoing orders to be shipped

● Organize freight pickup UPS, FEDEX, Central Freight, PJAX

● Coordinate with warehouse director for any special deliveries

● Inclusive of GM, Ford and Chrysler

● Assist with fabricator in assembling non-production chain for automotive industry

Champion Chevrolet – Service Writer Howell, MI

12/1995 to 8/1998

● Performed management of service tower

● Maximized overall operating efficiencies of Dealership’s Service Department

● Automotive porter

Professional References Upon Request

Available for Relocation & Travel



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