Charles Purvis
**** ***** **** ********, ******** 810-***-**** vcwbyq@r.postjobfree.com
Information Technology
● Offering a strong academic background in IT combined with excellent experience as a Helpdesk/Technical support analyst & Production Support Analyst
● Consistently recognized for technical troubleshooting skills used to rapidly and cost-effectively resolve challenging technical issues.
● Quickly learn and master new technology; equally successful in both team and self-directed settings; and proficient in a range of computer systems, languages, tools and testing methodologies.
Education
Computer Training Education – Troy, MI
MCP Certified GPA: 3.0
Concurrent Employment with studies.
Technology Summary
Certifications: MCP, currently pursuing CCNA Certification
Systems: CICS/ISPF/Mainframe, UNIX, Windows 98/NT/2000/XP/7/2K3, Novell NetWare,
Databases: Oracle, ADB2, Relational Databases
Languages: Visual Basic, SQL, HTML, ASP, CSS, C++, CGI, Perl, Java
Software: MS Project, MS Visio, MS Office, Lotus Notes
IT Experience
Citizens Bank- Production support Analyst Flint, Mi
10/2011-Present
• Daily monitoring of banking software, monitoring and configuring servers
• Daily use of Symantec Backup Exec software for daily/weekly tape backups
• Everyday use of HP Service Manager Client ticketing/tracking system for internal/external concerns
• Daily use of Server 2003 for remoting in to check banking processes and ensure that secure transactions take place
• Server 2003 for password issues, checking for basic maintenance, familiar with active directory
• Daily use with logmein remote software for checking processes from remote location
Humantech- Technology Support/Analyst Ann Arbor, Mi
5/2011 to 10/2011
● Provide high level support thru both email and phone to Internal/External clients regarding any aspect of hardware/software issues
● Familiar with Norton (Symantec) daily backup routine
● Everyday use of Windows Server 2003 providing password reset, printer concerns, removal/adding of employees as well as basic maintenance
● Daily use of problem tracking software Elementool for tracking/monitoring all hardware & software issues
● Re-imaging of Dell machines for employees as well bug fixes that need to be resolved
● Familiar with the following applications: Windows XP, Vista, 7 Professional, Office suite 2003, 2007 & 2010 & Server 2003
● Daily use of remote software www.Logmein.com to help any of our consultants that may be traveling and need assistance with pc issues
● Familiar with configuring Microsoft Exchange as well as overall usage of the following: Android, BlackBerry & I-Phone smart phones
Hewlett Packard - Tech 2, MDI Specialist Pontiac, MI
4/2008 to 5/2011
● Technical troubleshooting within an enterprise environment, including system crashes, slow-downs and data recoveries. Engaging and tracking Priority 1 issues, responsible for timely documentation, escalation (if appropriate), resolution and closure of trouble tickets.
● Monthly dealership (2) visits performing updates to PCs and diagnostic equipment. Interaction with technicians troubleshooting various issues to successful resolution.
● Exceeded issue-resolution targets and achieved exemplary customer satisfaction scores, consistently scoring between 95%-100% on all calls (outperforming average of 90%).
● Handle 30+ technical/mission-critical calls daily and consistently meeting high service standards.
● Familiar with configuring & installing Cisco series/HP routers along with applying security
● Assisting dealer with proper configuration of windows firewall, allowing access of programs to be used
● Very familiar and comfortable with Windows 7, Vista & XP
● Provide level III support to dealers to help resolve programming/pc concerns
● Familiar with Microsoft office 2003,2007 suites
● Able to use remote desktop to login to dealers pc to help resolve any pc issues
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TECHNICAL SKILLS
● Microsoft Windows 2003 Pro/Server/ installation and configuration
● Active Directory administration and design, DNS, DHCP, Routing, Remote Access, TCP/IP and troubleshoot network connectivity
● Windows 2003: Network Infrastructure, Directory Services, and LAN/WAN
● Windows XP, Windows 7, & Windows Vista install and configuration
● Routers, switches, hubs, firewall, fault tolerance, RAM, and hard drives
● Network security, server administration and network protocols
● Nine years of PC experience providing support for family/friends including troubleshooting, building personal networks, software/hardware installations, upgrades, and repairs
EMPLOYMENT HISTORY
CRP Painting - Owner/Operator Highland, MI
9/2002 to Present
● Meet with clients, provide detailed project bids
● Custom interior and exterior painting
● Installation of drywall through preparation to apply surface coats
● Custom faux finishes
● Custom design and installation of tile floors
● Scheduling and maintaining multiple job schedules to ensure
● Building of decks as well as pressure washing and staining
CSC Industries - Warehouse Manager Wixom, MI 8/1999 - 1/2002
● Perform daily inventory of warehouse materials
● Processed all outgoing orders to be shipped
● Organize freight pickup UPS, FEDEX, Central Freight, PJAX
● Coordinate with warehouse director for any special deliveries
● Inclusive of GM, Ford and Chrysler
● Assist with fabricator in assembling non-production chain for automotive industry
Champion Chevrolet – Service Writer Howell, MI
12/1995 to 8/1998
● Performed management of service tower
● Maximized overall operating efficiencies of Dealership’s Service Department
● Automotive porter
Professional References Upon Request
Available for Relocation & Travel