Quality Assurance Manager

Anthony F. M. Pearson

***** *. ***** *** ● Milwaukee, WI 53216 ● 414-***-**** ● **********@*****.***

STRATEGIC BUSINESS PROFESSIONAL

Analytical and strategic thinking management professional, adept at solving problems to mitigate risks, develop best practices and training to initiate employee professional development.

SUMMARY OF PROFESSIONAL EXPERIENCE

Ten years combine of continuously Human Service, Social Service, and Education work with at-risk youth and their families.

Four years program development for non for profits and workforce development.

Three years of development and facilitation of training, assessment, and evaluation of programs.

Experience with Microsoft Office (including Project) and web data base systems. (eWISACWIS, Child Plus, CARES, and Enterprise Resource Planning –ECHO)

Three years of management experience.

Two years of quality and audit experience.

One year of quality and process improvement functions.

LEADERSHIP EXPERIENCE

Performance and Quality Improvement Manager, St Charles Youth and Family Services 6/11-Present

Create and maintain PQI and Staff Development data and reports. Lead Performance and Quality Improvement committees throughout the agency to gather, synthesize and analyze data and create and implement corrective action plans. Directly support agency training initiatives. Conduct program evaluations and work with managers and senior management staff to create improvement plans. Produce quarterly reports on trends. Develop, coordinate and maintain satisfaction surveying for agency programs two times per year. Work collaboratively to provide outcome measures/data to be used in proposals, reports, research, etc Create and disseminate ECHO data reports as needed. Generate and interpret quality reports from the ECHO system initiate corrective action for missing or inaccurate data and data outliers. Coordinate Program Performance Reports (i.e. end of year reports) and contract compliance reviews.

Program Manager, St. Charles Youth and Family Services 9/10- 6/11

Supervised a staff of 10 individuals in providing case management services to pre-disposition youth awaiting court hearings. Developed and implemented improvement plans to manage workflows and schedules. Assessed and evaluated work performance and provided supervision on difficult cases. Monitored and controlled monthly budget to ensure program financial viability. Reconciled program expenditures with accounting department. Monitored contractual benchmarks to ensure quality programming to internal and external customers.

Career Coach, Kaiser Group, Inc. 7/08- 09/10

Served as lead with in the firm and modeled excellent internal and external customer relations. Developed, facilitated, evaluated and monitored job readiness soft skill workshops for the Workforce Investment Act. Developed reports and disseminated data and findings to appropriate parties. Performed quality assurance on core service workshop participants and their activities. Performed adult assessment testing and developed various customers.

ADDITIONAL EXPERIENCE

Alternative to Detention Counselor, St. Aemilian-Lakeside, Inc. 2/07- 1/11

Professional Staff Instructor, Crisis Prevention Institute 3/08- 7/08

Family Advocate-Fatherhood Specialist, Next Door Foundation 5/06-3/08

CERTIFICATIONS

Managing Aggressive Behavior Trainer- July 2011

CPI Nonviolent Crisis Prevention Intervention Instructor-March 2008

EDUCATION

2001 University of Wisconsin- Milwaukee LSBA, Degree in Sociology, 12/18/01

2010 Cardinal Stritch University MBA, Masters’- Business Administration, 8/20/2010

2011 Keller Graduate School Project Management Graduate Certificate, 8/24/2011

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