Customer Service Assistant
Resume:
Andrea Mullins
Apartment ***
Alvin, TX 77511
Objective
Administrative support professional offering versatile office management skills and proficiency in Microsoft Office programs. Strong planner and problem solver who readily adapts to change, works independently and exceeds expectations. Able to juggle multiple priorities and meet tight deadlines without compromising quality.
Skills
Typing: 50wpm.
- Strong analytical and organizational skills.
- Excellent interpersonal skills, phone manner, and office etiquette.
- Software: All Windows operating systems, Microsoft Word, Intermediate Excel,
Word Perfect, Publisher.
Experience
Administrative Assistant
PULSE, EFT
Oct 2006 – November 2008
Handled multifaceted clerical tasks (e.g., data entry, filing, records management and correlating) as the assistant to the executive of Financial Controls. Coordinated travel arrangements, maintained database and ensured the delivery of premium service to the accounting department. Quickly became a trusted assistant known for “can-do” attitude, flexibility and high-quality work.
Communicated effectively with multiple departments to plan meetings and prepare welcome packages for new employees. Established strong relationships to gain support and effectively achieve results. Helped coordinate dozens of recreational and business events (average of 12 large gatherings per year) that contributed to consistently high morale levels.
Entrusted to manage daily office procedures. Provided timely, courteous and knowledgeable response to information requests; screened and transferred calls; and prepared financial documents to executives outside the department.
Co-developed comprehensive, training manual that enabled faster productivity for current and newly hired staff.
Earned excellent marks on performance reviews, with citations for excellence in areas including work volume, accuracy and quality; ability to learn and master new concepts; positive work ethic; and commitment to providing unsurpassed service.
Maintained work flow by studying methods; implementing cost reductions; and developing reporting procedures.
Ensured operation of equipment by completing preventive maintenance requirements; calling for repairs; maintaining equipment inventories; evaluating new equipment and techniques.
Maintained supplies inventory by checking stock to determine inventory level; anticipated needed supplies; placed and expedited orders for supplies; verified receipt of supplies.
Maintained professional and technical knowledge by attending educational workshops.
Assistant Manager
Express Self Storage
Jan 2005 – Oct 2006
Responsible for clerical tasks for general office priorities. Assisted customers with choosing the best products and leasing services. Praised regularly for great phone etiquette.
Customer Service.
Cash Deposits and Cash Handling.
Assisted with phones and met with customers to answer questions.
Office Assistant
Texas Star Surveyor's, Inc.
Mar 2004 – Dec 2004
Assisted with survey distribution and production and delivered the up most customer service to clients and companies associated with the company.
Customer Service.
Assisted with distribution of surveys.
Assisted with phones and met with customers to answer questions.
Dispatched job locations and driving directions for survey representatives.
Knowledgeable with land surveys and flood certificates.
Office Assistant
The Gulf Coast Center ACT Team
Jan 2002 – Mar 2004
Intern/Volunteer
Receptionist Responsibilities.
Light Filing.
Assisted with tasks as assigned.
Education
Alvin High School
Completed Diploma
Alvin Community College
Pursuing Degree in Management Development
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