IT Technician

STEVEN HOUSTON

I am seeking an entry level based IT position to gain experience and enhance my marketability.

SUMMARY OF QUALIFICATIONS

• Windows XP, Vista and 7

• Break/Fix Functions

• Software Installation and Configuration

• Server 2008

• Virus Removal

• Imaging

• Microsoft Office 2007

• Adobe Photoshop

• Microsoft Visual Studio

CERTIFICATIONS

A+ Certified

PROFESSIONAL EXPERIENCE

IT Sales Representative/Technical Support

Unistar Sparco Computers July 2011 - Present

-Sell/Quote IT products such as printers, backup solutions,

servers, workstations, laptops etc.

- Provide Technical Support for those products

- Perform Break/Fix operations on Lenovo All-in-ones, Lenovo

laptops and IBM servers.

- Went on deployments and helped setup 6000+ computers for

a contract for Memphis City Schools, installing components,

pointing to a domain, etc.

Service Manager, Horn Lake, MS

Fred’s Inc. Mar. 2011- July 2011

Managed all front end operations and finances

Customer service

Created and managed schedules

Responsible for employee performance reviews

Laptop Repair Technician, Memphis, TN

Flextronics (Contract Position) Nov. 2010-Mar. 2011

Exceed company repair expectations of 8 per day averaging 10+ per day

Imaged, replaced and performed break/fix operations

Hardware and software repair

EDUCATION

Northwest Mississippi Community College, Southaven, MS

Working on B.S. Network Management

Fall 2010-Present

Southaven High School, Southaven, MS

Fall 2006-Spring 2010

Honor Student

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