|FRANK ALEXANDER email@example.com
San Jose, CA 95148 Home: 408.***.****
Software Engineer: Several years of experience supporting telecommunication and data in the field. Expertise in system testing, hardware and software installations, and project management. Strong system convergence applications experience including Unified Communications Systems, TDM, VOIP, Video and CTI. MS OS, SIP, UNIX server-based PBX systems, and IP Telephony. Comprehensive knowledge of implementation and troubleshooting methods.
TECHNICAL KNOWLEDGE AND TRAINING
Systems Certifications Hicom 300E / V6.0; HiPath 3000V3.0; HiPath 4000V3.0; Phonemail Release 6; HiPath Xpressions 4.0; Technical Intro to Hipath ProCenter V7.0; SAP 46D; Unixware 7 Hicom 300E CS BusinessView Call Center Mgmt (ACD); HiPath 5K; Install and Config CBX 9751; Mitel 2000; PC Maintenance and Troubleshooting. E-Commerce Intro class; VOIP Essentials
Networking HiPath 3000 Networking; UCD and HG1500; Fast Track Windows NT 4.0 and Exchange Core Technology; Interconnecting Cisco Networking Devices (ICND); Hands-On LAN WAN Troubleshooting; Intro to Convergent Networking Technology; Broadband Technologies; Knowledge of SIP Technology; BRI; PRI; ISDN; T1; GSM; CDMA; SIP; ISDN; QSIG; G.711; G729; MGCP; Dialogic Media Gateway; SpectraLink Wireless Communications System.
Applications HMP, JRE, Apache Tomcat, Wireshark, MS Word, Excel, Windows XP/7, SQL, MVS 4.6, 5.0
RESEARCH IN MOTION, Redwood City, CA
A global leader in wireless innovation; 10K employees; 19BN in revenue. 2008 – 2011
Field Engineer: Demonstrated good understanding of systems integration methods necessary for the enhancement of various telecommunications data and wireless networking environments.
Installed, and tested Blackberry Mobility Voice Service (MVS) solution remotely via web collaboration technologies and at customer or laboratory locations utilizing, GSM, CDMA, TDM, SIP and VOIP protocols.
Interfaced with customers and end users; effectively coordinated training, assisted with site preparation, successfully completed a designated test plan to the satisfaction of the customer for each installation.
Collaborated with customers and third party vendors integrated the Blackberry MVS with PBX switches such as: Cisco Systems, Siemens, Avaya, Nortel, Mitel, NEC; Blackberry handheld devices and Blackberry Enterprise Server (BES).
Provided project management with critical software licensing information regarding a Siemens PBX prior to visiting customer site. RIM then alerted the customer thereby averting possible future litigation.
FRANK ALEXANDER PAGE TWO
RESEARCH IN MOTION (Continued)
Completed major installation project at VA Loma Linda Hospital configured and networked MVS with three PBX; NEC, Cisco, Nortel, two Voicemail systems, Cisco Unity and NEC. Networked all three systems which previously operated somewhat independently. Results allowed end users to communicate wirelessly and seamlessly, by dialing 4 digits internally instead of 11 between PBX and voicemail systems. Customer benefited by reducing Telco and other systems maintenance costs of approximately $30k.
Contributed to internal Wiki pages by creating an internal team directory. This directory provided a database for documenting and accessing the team’s technical training and skills. Anyone needing a team member with a specific skill set was able to access this directory quickly to find that resource.
Persevered through difficult situation where customer was not prepared for installation, did customer prep work, stayed late to complete the installation and far exceeded customer expectations earning written recognized from customer and committed customer loyalty.
SIEMENS INFORMATION AND COMMUNICATIONS NETWORK, San Jose, CA 2000 – 2008
A global leader in unified communications solutions; 10K employees; 16BN in revenue.
Field Service Technician: Performed installations, remote and onsite repairs, move, add and changes and managed installations for small to large projects. Solved complex telecommunication problems by defining and discerning key aspects of the problem. Performed preventative maintenance on telecom systems and related applications. Identified, isolated, and evaluated system failures by monitoring system performance to ensure optimum operations.
While attending to a trouble ticket recommended ways to enhance and modernize this customer’s telecommunications and related data environments, as a result this Siemen’s customer “Acuson” replaced their existing Octel system with an eight node Siemens voicemail system generating revenues of over 80K.
Resolved a 6-month-old problem for Hitachi Global within 3 weeks through research, testing and hardware implementation. Resolution allowed Siemens to move forward with a pending customer project generating approximately $328K in revenue and reducing customer costs up to $60K.
Regained City of Salina’s confidence after being assigned this account, by resolving various intermittent system wide failures that had been outstanding for 1 year. Convinced customer to return to Siemens Resale for all their equipment purchases creating a ‘win back’ for Siemens, generating additional revenue of $10K annually.
EDUCATION / CERTIFICATIONS / PROFESSIONAL DEVELOPMENT
Equivalent BS, Information Technology.
Certified Evaluation based on foreign credentials, training and employment experience
Independent Television Production, Course, Ryerson University, Toronto, ON, Canada
Certified, Electronics Technician, Radio Electronics & Television Schools, Toronto, ON, Canada
Cisco Certified Network Associate (CCNA), training in progress, expected certification date 12/2011
SIP School Certified Associate (SSCA) training in progress, expected certification date 12/2011
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