Alberto Alzate *** Bender Ave ? Roselle Park, NJ ? 908-***-****

v1zzbm@r.postjobfree.com

Accomplishments

? Certified In Lenovo Hardware systems.

? Successfully completed 2 office relocations of 500+ users.

? Successfully completed site migration from Lotus Notes to Outlook

Employment

Marsh & McLennan Morristown, NJ

Computer Technician 04/2007 to Present

? Provide local Support for 500 users in two locations.

? Provide local and remote Support for VP's, SVP's, and C-level

executives.

? Support and configure PDA's such as Blackberry's, smart phones,

iPhones.

? Refurbished laptops, desk stations, test stations, and various

computer components.

? Responsibilities included problem detection and solving, fixing and

reinstalling software and hardware.

? Maintain and setup new user security rights to folders and groups in

AD

? Do troubleshooting, diagnose, install, upgrade, configure, and

repaired computer systems and network system components.

? Repair and upgrade hardware and software for PC systems.

? Install and interface computer hardware including multimedia, memory

and video components for conferences.

? Develop procedures and practices for testing reliability and

stability of software components and interfaces for multi domain network

environments.

? Administer all Desktop related functions including hardware and

software set-up and configuration.

? Do troubleshooting on network connectivity, desktop configuration,

printers connectivity, and network access issues regarding permissions.

? Provide remote and desk side support for fellow colleagues.

? Became Lenovo Certified in order to learn the latest technologies and

save the company money.

? Work on a regional scale to ensure consistency in our working

environment.

? Manage Backup system (VERITAS) for our site location.

? Research and recommend fixes for specific desktop issues.

? Maintaining effective inventory control using our asset tracking

program.

? Develop procedures and practices for testing reliability and

stability of software components and interfaces for VPN environments.

? Responsible for hardware refreshes

? Administered all Desktop related functions including hardware and

software set-up and configuration.

? Assign and remove rights to network folders and groups in AD.

? Reset colleague's passwords in AD when they forgot them

Health Star Communications (Contracted) Woodbridge

Desktop/server support 09/01/2006 to 01/29/2007

? Provided users with support for hardware and software.

? Provide local and remote Support for VP's, SVP's, and C-level

executives.

? Created new user accounts in AD and Outlook e-mail accounts.

Per Diem Work NJ

Desktop/server/network Support 07/2005 to 09/2006

? Set up home networks for people to work from home.

? Upgraded and repaired H/W for home users.

? Managed other employees and provided assignments for them.

UMDNJ (IST department) Newark, NJ

Desktop Support/Help Desk Support/ Network 02/2003 to 07/2005

? Managed user accounts.

? Provided support for fellow colleagues' and executives' hardware and

various software.

Empire Blue Cross Blue Shield NY, NY

Desktop Rollout/Desktop Support (Contract position) 05/2002 to

12/20/2002

? Managed a roll out of 1600 laptops company wide.

? Managed 6 other coworkers during the rollout.

? provided support for hardware software.

Eplus Consultant Readington, PA

Desktop support 06/2001 to 05/2002

? Provided support for their clients Empire BCBS and UMDNJ.

? Supported hardware and software for the client's employees.

Verizon (MSX int. Consultant) Newark, NJ

Help Desk Support / Desktop support 06/2000 to 04/2001

? Help Desk Support / Desktop support

Kendle International Inc. Cranford, NJ

Desktop Support 01/1997 to 06/2000

? Help Desk Support / Desktop support

Education

American Intercontinental University IL

B.A in Information Technology 2004

Union County College NJ

A.A.S in Electromechanical Technology Computer Service/Robotics 1999

Languages:

Speak, read, and write in Spanish

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