Customer Service Manager

Amy L. Jones

**** ***** **** **. *************, GA 30044 678-***-**** *.*.*****@*******.***

Qualifications

Professional phone demeanor

Customer focused

Positive corporate representative

Type 65+ words per minute

Word, Outlook and basic knowledge of PowerPoint and Excel

Strong multi tasking capabilities

Dentrix

Emailing x rays

Work Experience

Sept 2009-Present Kirkland’s--Assistant Manager

Answer guest questions about products

Ring up purchases and handle returns

Reconcile truck paperwork

Merchandise store to boost sales

Prepare reports for corporate

Solve guest problems

Prepare daily deposit

Delegate tasks to employees

March 2006-Sept. 2009 Drs. Scheinfeld, Tourial and Kopp--Dental Coordinator

Made appointments in order to meet and exceed practice goals

Posted payments in ensure accurate accounting

Answered phones and provided customer service

Prepared daily deposit

Confirmed appointments

Pulled charts for next day

Verified insurance

Treatment planned

Assisted hygienist

March 2000-June 2006 Air Tran Airways--Airline Specialist

Scheduled flight reservations both in person and call center

Coached employees in problem areas

Assisted supervisors when short handed

Solved passenger problems

Sept. 1998-March 2000 CVS Pharmacy--Store Manager

Successfully managed store with best inventory in the district

Managed payroll, daily deposits and account for accuracy of truck paperwork

Built store displays for better product visibility

Maintained cost controls

Solved customer issues

Hired, scheduled and trained employees

Education

Bachelor of Business Administration -- 1996-- Kennesaw State University

Medical Billing Certificate --2004--Kennesaw State University

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