Customer Service Information Technology

Thomas Bailey

**** ****** *.*.

Grand Rapids, MI.

Phone: 616-***-****

E-Mail: ***********@*****.***

Qualifications

Supervise/install/Customer Service

skills

Desktop and laptop support

Microsoft Word

Microsoft Excel

Customer ServiceExcellent problem-solving abilities

Hands-on and proactive

Computer applications

Data privacy applications

System upgrades

System backups

Data backup/retrieval

Various computer systems

Network improvements/repairs/upgrades

GUI and tools

Troubleshooting XP, Outlook and VPN

Customer needs assessment

Work Experience

January/11/2011

PcPro Schools

Fryer Technician / Filta-Fry

04/2006 to 08/2006

Clean and maintain fryers/customer service.

04/2005 to 10/2005

Affordable Awnings Plus

Owner

05/2004 to 04/2005

Supervisor/installer

Education and Training

2011 Pc Pro Schools Grand Rapids, Mi

MCP,SDP,MCDST information technology

Windows environments,Microsoft Word/Excel,customer service,Trouble shooting.

Contact this candidate