Andres O Bernal

***** **** ****** **.

Katy, TX, 77449

832-***-****

Objective

I am a bilingual, fluent in Spanish, speaking technician with 3 years of I.T experience. I have worked as a help desk agent, as well as desktop support analyst and a system administrator in al types of environments ranging from a data center to a more corporate environment. Skilled in Active Directory, User Account Creations, Group Policy deployment, Mailbox Migration, Data Migration, peripheral connections, system set-ups, network and wireless network connections, and other functions. Highly dependable, highly flexible, and ready to expand my background and knowledge in the Information Technology field and put my skills to work and aid others with their PC issues.

Skills

Software: Windows Server (03-08), Active Directory, VMWare, Microsoft Exchange Server, VPN, Remote Desktop Connections, VNC, mRemote, Dameware Remote Client, Microsoft Office Suite (2003, 2007, 2010), Cisco Call Manager, Cisco Unity Voicemail, Norton Ghost, Microsoft Forefront, Windows Operating System (XP, Vista, 7, 98),

Hardware: Desktop/ Laptop Workstations (Dell and HP), HP Servers, Cisco PoE Switches, Cisco IP Phones, Projectors, Desktop Printers, Network Printers, Ram Upgrades, Blackberry and iPhones, Cisco Routers (Catalyst)

Work Experience

Ranger Offshore Inc. Desktop Support/ System Administration

September 2010- February 2011 Houston, TX

Created User Accounts via Active Directory.

Appointed Users to specified distribution groups and Granted Security Access to Network shares.

Reset user passwords via Active Directory when user was locked out of account.

Performed Mailbox migrations across Domains.

Created User Mailboxes via Active Directory.

Created distribution groups via Active Directory and added users accordingly.

Created and setup user phone extension and voicemail via Cisco Call Manager and Unity Voicemail.

Actively troubleshooted VPN, LAN, WiFi, and remote connection errors as well as first time setup.

Responsible for the monitoring of technical corporate assets that include software inventory and deployment, license management, desktop configuration and associated documentation.

Maintained Windows servers.

Supported and administered key business applications.

Pushed out new security or remote applications using specified Group Policy.

Assisted end user PC issues using Remote Desktop Connection or VNC connections.

Trained users in various Remote Applications and Remote Connections to various Remote Servers.

Imaged PC’s for a new users and prepared all software for first time setup.

Scheduled moves and replacement of user equipment.

Assisted engineers with WAN/LAN troubleshooting.

Deleted, disables, and forward user account info and emails via Active Directory.

Installed shared printers on Windows Servers.

Created relationships with various vendors and ordered equipment according to inventory.

Created documents, procedures, and manuals to be used for departments as well as training manuals for new users.

In charge of inventory and distribution of asset and product keys.

Created VPN connections for remote users and granted permission for VPN access via Active Directory.

Setup mobile mail on Blackberry and iPhone devices.

Resolved technical issues and troubleshooted accordingly.

Maintained Help Desk Ticketing system and kept users updated via Spiceworks about the status on their Help Desk Ticket.

Made Ethernet cables and used throughout office.

Memorial Hermann Hospital System Desktop Support

October 2009- September 2010 (Contract) Houston, TX

Assisted with user setup and email configuration via Active Directory.

Issued contractor account security access and permissions via Active Directory.

Deleted user accounts and mailbox via Active Directory.

Reimaged PC’s distributed as needed.

Added users to designated distribution/emailing groups via Active Directory.

Performed essential desktop troubleshooting tasks desk side and remotely.

Appointed static I.P’s and Reserve I.P’s to PC’s in various hospital units.

Provided support for mobile users. (iPhone and Blackberry)

Performed system refresh and system migrations.

Created appointments with users to have hardware replaced or equipment relocated.

Performed System Board and RAM upgrade/ replacements.

Patched in new systems to designated server room.

Houston Community College System Help Desk Analyst

August 2007- October 2009 (Part Time) Houston, TX

Assisted users remotely, via phone, or desk side with any technical issues.

Setup user workstations and any peripherals requested.

Connected users to network printers.

Created shared printers and connected throughout departments.

Synced users email accounts during first time login to Microsoft Exchange Server.

Performed PC System maintenance.

Kept log of PC Inventory.

Refreshed classroom PC’s to keep them free of spyware and unwanted installed programs.

Cross-trained in Active Directory and began created user account and email accounts.

Performed system software updates along with printer driver updates.

References

Kevin Nguyen 832-***-****

Ranger Offshore Inc. Director

Aleca Alejandro 713-***-****

Houston Community College Office Manager

Edwin Cooper 504-***-****

Memorial Hermann Hospital System Project Manager

Joanna Urrutia 281-***-****

Personal Reference

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