Stephen Gallaher

*** *** **, *-**, Seattle, WA **109

E: uyxum0@r.postjobfree.com

P: 425-***-****

Q U A L I F I C A T I O N S

12+ years of Med to Large scale IT administration

Outstanding Customer Service and Interpersonal Skills

Excellent Verbal and Written Communications Skills

Microsoft Office and SharePoint Server administration skills

System Administrator & Engineering Skills

Proven Deployment, Process Development and Documentation & Troubleshooting Skills

Associate of Arts and Sciences Degree (A.A.S. with a science major)

Effective Meeting, Presentation, and User Training Skills

Working experience with the following technologies: MS Windows Server 2003/2008, All Dell & HP discrete and blade servers, Active Directory, GPO, DNS, DHCP, VPN, NLB, DFS, IIS6 & IIS7, SQL 2005 & 2008 Administration, Exchange 2007 & 2010 Administration, Deployment, & Migration, EMC SANS, NIMBLE & ISILON Storage, Microsoft Hyper-V, VMware 4.1 & 5.0,

Avamar, Disk & Tape Backups, Application Deployments via Script/GPO, Centos Linux, Cisco ADA & L2 Switches, Windows Client & Mobile device configuration & deployment, ILO/DRAC, Meraki Wireless, Altaris & KACE imaging system deployment.

W O R K H I S T O R Y

Systems Engineer Aug 2011 – Oct 2012

Reischling Press Inc.

Tasking for this position was predominantly split between project work, server administration, and Ticket resolution (as required). Server administration duties include installation, configuration, and daily maintenance and administration of over 35 physical servers running Windows Servers 2008 R2 and over 100 virtual servers running on VMware 5.0. Also responsible for installation and configuration of SQL Server 2005 and 2008. Some major projects included: Successful migration of Exchange Server 2007 to 2010, inclusion of new sub domain & Exchange for European facility, deployment of Microsoft Office 2010 via GPO & Script, creation of Virtual redundant file server, successful VMware migration from 4.1 to 5.0, migration of backups from Cloud based BU to Commvault, GPO Review, PXE client OS deployments, ticket related work was priority based SLA work supporting all manner of system, process, user requests, for a multi-site production enterprise.

Independent IT Consultant Dec 2009 – July 2011

Jet City Tech, LLC.

As the Owner and Chief Technician of Jet City Tech, I performed all aspects of running a IT consulting company. Tasks include Marketing, Managing, Accounting, Sales, and IT Consulting. The bulk of my clients have been small to medium sized Law Firms. As the sole external IT services provider for City University in Bellevue, I had the opportunity to implement and develop The “Combat Box” project for teaching IT security, and develop processes for a Global Scale Cloud initiative that is currently in preproduction. About one half of my focus has been deploying, and Maintaining Small Business Server 2003/2008 and associated applications specific to the Law Firm Clients. I also managed six IT specialists for one-off projects in security, web development, and networking.

Lab Technician May 2005 – Dec 2009

Microsoft/Hewlett-Packard – GamesIT

Performed internal support for Microsoft Gaming Studios with GamesIT as a Lab Technician III.

Duties included deployment, troubleshooting, configuring, upgrading, moving, moving and the

decommissioning of lab and pre-production servers supporting 14 separate gaming development

studios. Technologies included server 2003/2008, EMC Sans, Cisco Switching.

Systems Analyst Jun 2004 – May 2005

Microsoft/Siemens – XBOX Live Operations

Performed system wide monitoring, detection, and repair of the XBOX Live Production network. This position was in the XBOX Live Operations Center (XOC), performing tier 1 & 2 diagnostics and repair of the production environment, and associated web sites in support of providing 0.9999% uptime for a customer base of over one million. The XOC provided 24/7 coverage of all XBOX related networks, and Customer networks such as EA Sports.

Operations Analyst Jun 2001 – Mar 2004

Microsoft FTE – Canyon Park-IDC

Performed internal support for a Microsoft Internet Data Center as a Site Services Technician/Weekend Graves Shift Lead. Duties included troubleshooting, configuring, upgrading, moving, and the decommissioning of live production\LOB servers in a multiple domain environment. Troubleshooting included a myriad of issues, including; all manner of server hardware; network connectivity, and OS related issues from Windows NT 3.51, NT 4.0, Windows 2000 Adv. Server and Data Center, to Whistler Advanced Server (beta). Duties also included client/owner and support group interaction if effort to facilitate service requests, supervision of up to three technicians, queue and service request management, and ad-hoc projects as needed.

Microsoft Windows Technical Support Supervisor, Jan 2000- May 2001

Keane, Inc./Convergys, Inc

Provide Tier 3 Technical Support with focus on technical resolution and customer satisfaction. Duties included Duty Manager – Monitoring and directing an entire technical support call center for Staffing and Call Queue needs to continually improve production service levels. Duties also included following; Team Supervision, Call Coaching, Documentation Coaching, Internal and recurrent Technical and Policy Training,, Client recovery callback, “Hot” customer recovery, Tier 2 (phone mentoring), Tier 3 (escalations), and occasionally Tier 1 (incoming calls). Operating systems supported: Windows ME/2000/NT/98/95.

C E R T I F I C A T I O N S

MCTS – Microsoft Certified Technology Specialist – SQL 2005

MCSE – Microsoft Certified Systems Engineer

MCSA – Microsoft Certified Systems Administrator

A+ Certification

E D U C A T I O N

ITT Technical College

Computer Network Systems and Technologies GPA 3.75

Whatcom Community College

Associates in Arts and Sciences Phi Theta Kappa and Honors

Student Council Vice President- Student Advocate and Fiscal Budget Treasurer

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