office manager

Location:

Severn, MD, 21144

Salary:

17.00

Posted:

November 22, 2011

Contact this candidate

Resume:

Rhonda P. Williams

**** **** *****

Severn, Md. *1144

To gain the position of a Office Manager where my skills and experience will contribute towards the growth of the organization.

Core Competencies:

• Good knowledge of mathematics that can handle complex billing tasks

• Excellent analytical and problem solving skills

• Proficient in computer applications like Excel, Word, Outlook and Dentrix

• Excellent interpersonal and communication skills

• Ability to handle multiple tasks and meet deadlines

• Proficient in handling tasks independently as well as a part of the billing team

• Ability to handle sensitive and private information in a professional manner

Experience:

2008 – September 2011 Dr Cooper D.M.D P.C, Dental Office

6700 Alexander Bell Dr

Columbia, Md 21046

410-***-****

-Dental Office Coordinator- Office Manager

• Answered phones.

• Maintained doctor’s schedules

• Insurance billing and receivables.

• Presented and sold dental treatment to patients.

• Collections.

• Opened and closed the office.

• Accounts receivables, collections, financial arrangements for patients including financing treatment, insurance billing, maintaining schedules and troubleshooting the computers and electronics.

2004 – 2008 Lowes

16301 Heritage Blvd.

Bowie, MD 20716

301-***-****

-Customer Service Representative Manager

Handle customer inquiries, complaints, billing questions and payment extension/service requests. Calm angry callers, repair trust, locate resources for problem resolution and design best-option solutions. Interface daily with internal partners in accounting, field services, new business, operations and consumer affairs divisions.

• Assist customers with returns, purchasing store protection plans and service packages.

• Scheduling in-home services via online interface.

• Answer telephone inquiries from customers and stores regarding the status of units and other service issues.

• Assist with new employee training including store policies, services, financing options and register operations.

Education:

Bowie High School- June 2001

Qualifications :

CPR Certified

OSHA Certified

Computer Skills:

• Microsoft Word, Excel, Access, PowerPoint, Outlook Express.

• Microsoft Windows XP