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Education

CCNA, CCVP, MCP, A+

Pursuing CCDA.

****-****

CCDA self-studying.

VMWare 3. ESX Training.

Cisco Telephony, Cisco Wireless,

Cisco IDS, Cisco Aironet.

CiscoTelepresence Family, Cisco

CCM 4.0, 5.0

Cisco Unity, Cisco VOIP

Training, and CCVP 5 exams (pass),

Cisco Switches.

Cisco Global Product Service

Training and Support.

Cisco Routers, Cisco WAAS

Cisco VOIP deployments and

support.

2001-02

CCNA (Trough Cisco Academy in

San Diego, CA).

1997-98

Wireless Training, Network

Essential Training at UCSD.

Microsoft Certified

Professional (MCP).

A+ Certified Professional

Technician.

1993-95

Training on Compaq, HP, Dell,

and Toshiba.

Computer Science, Associate

Technical Collage; San Diego, A,D

Computer Programmer (A.D).

Objective IT professional with a solid foundation of

technical experience and project leadership exposure

seeks a challenging and rewarding position. Proven

ability to work independently or on teams, delivering

results on time and within budget.

Professional

1 Summary

. With over 10 years in the IT industry, I specialize in

IT people skills as well as in solving challenging

customer situations. My experience and skills have

taught me to contribute to a better IT working

environment. I can train IT personnel to improve

people skills in combination with technology.

. EXPERIENCE IN CISCO EQUIPMENT ROUTER SWITCHES WIRELESS

PRODUCTS, VOIP INSTALLATIONS AND SOME DESIGNING.

. ONSITE FIELD ENGINEER FOR DIMENSION DATA AND CISCO FOR

5 YEARS ALL OVER SAN DIEGO COUNTY AND LA.

. OVER 7 YEARS PROGRESSIVE EXPERIENCE PROVIDING SUPERIOR

TECHNICAL SUPPORT, TROUBLESHOOTING AND NETWORK

ADMINISTRATION FOR LARGE NUMBERS OF USERS IN A MULTI-

PLATFORM AND MIXED NETWORK ENVIRONMENT (WINDOWS NT,

2000 XP WINDOWS 7) OVER ETHERNET AND RUNNING OFF THE

SHELF AND PROPRIETARY SOFTWARE PACKAGES.

. EXPERIENCE ADMINISTERING AND TROUBLESHOOTING PBX

PHONE AND VOICEMAIL SYSTEMS AND CISCO SWITCHES AND

ROUTERS.

. MOST RECENTLY WORKED CLOSELY WITH NETWORK

ADMINISTRATOR INSTALLING A POINT-TO-POINT, OPTICAL

WIRELESS TRANSMISSION SERVICE PROVIDING VOICE AND DATA

TRANSMISSION SERVICE BETWEEN TWO BUILDINGS. AND

WINDOWS 2000,XP DEPLOYMENT.

. PROVEN RECORD OF SUPERIOR WORK ETHIC, CUSTOMER

SERVICE, TEAMWORK AND INTERPERSONAL SKILLS AS

EVIDENCED BY BEING AWARDED INTERVU'S EMPLOYEE OF THE

YEAR FOR 2000.

1

2 Technical

Summary Windows 7, XP, NT, 2000,InterTel Phone System Lucent Definity

PBX, Cisco Switches & Routers (5509 & 1900 2600

series),Cisco Unity Voicemail, TCP/IP, Sniffer, MS Exchange

Server 5.5 2010, MS Office 2010, Software utilities, Image,

Patrol, Ghost, VMware, Cisco VPN applications, Custom

Production Software. Cisco Call Manager.

Windows Active Directory, Outlook 2010

and Server 2003 and 2008R2, VMWare and Microsoft Hyper-V

virtualization.

Experience

06/25/2012

To Present. Touch Star Solutions.

Tulsa, OK

Network Administrator.

Manage and support Local Area Network (LANs) and WAN

area,Wireless LAN including several servers running Windows

2003, 2008, ExchangeServer2003 with Iron port, Cisco ASA

5510, Netgear switches, Support VMWare Serves, Dell

Switches, Dell Servers, Dell SAN, Intertel Phone System,

and several network devices. In addition, responsible for

system design, maintenance, installation, security, and

application analysis in a LAN and WLAN. Provide necessary

technical assistance and training on various software

applications to all employees. Perform other IT work

related to computer systems.

Manage and support several network printers. Administer the

wireless area network locally. Responsible for daily

backup; adding and maintaining users' accounts and

profiles, setting up network printers, and troubleshooting

network connectivity issues.

Provide support level 2 and 3 administration for the

Australia and Canada office. Provide necessary technical

assistance and training on other networks and desktop

applications for remote offices and troubleshoot software

application problems.

Apply patches and updates as needed. Offer assistance in

utilizing advanced software application techniques.

Maintain the proper records of licenses for software,

support agreements, hardware and software inventory.

Support the VOIP phone system in Australia and Canada.

08/ 2011 to City of Owasso.

06/2012. Owasso, Ok

City Network Administrator.

Managed and supported the City's Local Area Network

(LANs) and WAN, Wireless LAN including several servers

running Windows 2003, 2008, Exchange Server 2003, Cisco ASA

5510, Cisco 3750X switches, Support Microsoft Hyper-V

Servers, Dell Switches, Dell Servers, Dell SAN, Dell DAS,

and several network devices. In addition, responsible for

system design, maintenance, installation, security and

application analysis in a LAN and WLAN. Provided necessary

technical assistance and training on various software

applications to all City employees. Performed other IT work

related to the City's computer systems.

Managed and supported several network printers.

Administered the wireless wide area network connecting

eight remote locations with the City's local network.

Responsible for daily backup of the City's LANs; adding and

maintaining users' accounts and profiles, setting up

network printers, and troubleshooting network connectivity

issues.

Provided support level 2 and 3 administration for the

Police and Fire department's computer aided dispatch,

record management and court software. Provided necessary

technical assistance and training on other network and

desktop applications for all City employees. Troubleshooted

software application problems.

Applied patches and updates as needed. Offered assistance

in utilizing advanced software application techniques.

Maintained the proper records of licenses for software,

support agreements, hardware and software inventory.

Provided consultation with all departments regarding the

planning of anticipated computer needs and purchases.

Supervised part-time seasonal employees. *Supervised full

time Desktop Support Technician.

11/ 2010

To 03/ 2011 Key Personal (contract).

Tulsa, OK

LAN Administrator.

. Assisted with deployment and configuration of

Cisco IPS.

. Assisted with deployment and configuration of

Bluecoat 510.

. Assisted with deployment and configuration of

Cisco switches 3750X stack.

. Assisted with deployment of Solar Wind network

monitor Soft.

. Assisted with deployment and Support of Xmedius

T38 fax over IP.

. Assisted with Image deployment of windows 7

enterprise edition.

. Supported customized company software over the

phone.

. Supported windows AD users.

. Supported local LAN and WAN problems.

. Supported 2007 Exchange users.

12/ 2005 to Dimension Data of North America.

06/2010. San Diego, Ca

Cisco Field Network Engineer.

. Provided Field Network Support Level 1 and 2 for Cisco

Products including VOIP deployments and support level 1

and 2, in San Diego and LA county.

. Support 7/24 onsite on San Diego County 3 hr respond.

. Support Dimension Data Clients level 1 and 2.

. CISCO VOIP deployment and Support.

. Support post-sale for Dimension Data Clients.

. Installation for Cisco Tele Presence Family.

. Support for Xerox VOIP Contract.

. Support for Pfizer VOIP Contract.

. Deployments for HSBC banks in San Diego area.

. Support Routers for BT (UK) technologies all San Diego

County.

11/ 2004

To 12/ 2005 Viterra Systems/Ista (Contract)

San Diego, CA

Network Administrator

. Provided support level 1 and 2 for in house users

Remote users.

. Provided support to Remote Offices.

. Worked on server refresh project moving and rack

mounting Servers.

. Network administration of Windows NT, 2000, XP.

. Backup administration using Veritas.

. Exchange 5.5 and Exchange 2003 server administration.

. Trouble ticket problem resolution.

. Installation and configuration of anti-virus protection.

. Monitoring of network LAN and WAN Servers.

. Building of all new Microsoft Windows 2003 servers.

. Insurance and maintaining of service level agreements.

. Provide and keep up to date all network documentation.

. Roll Out all users from windows 2000 to XP and Outlook

2003.

. Provide Phone Support to Definite Lucent Switch.

. Roll Out Microsoft Virtual 2004 PC.

. Installation WAN equipment Peribit SR-50 ( Bandwidth

Optimization)

03/ 2001 Koch Membrane Systems.

To 03/ 2003. San Diego, CA

Jr NETWORK ADMINSTRATOR.

. Provided support of large LAN/WAN existing of several

NT servers and 3Com switch Cisco routers hubs. Support

of MS BackOffice, Exchange Server, Win-Pak Server,

Internet Information Server, Phone Server and Repartee

Server. Support of monitoring and tracking software.

Total Virus Defense configuration and upgrades for

users. Performed network data backup and recovery

using Arcserver Backup Exec software. Management of

WINS, and DHCP. TCP/IP administration and analysis. NT

administration of account creation and support of

network shares. Management of all software and

hardware upgrades. Management of help desk and desktop

support and all trouble ticket call resolution

providing 1 2 level support. Windows NT compliance

rollout on all hardware and software. Building and

configuration of Image Server and File Servers and

Production Servers.

1998 AKAMAI TECHNOLOGIES /INTERVU INC.

TO 11/ 2001. SAN DIEGO, CA

NT ADMINISTRATOR/HELP DESK SUPPORT/PHONE ADMIN.

. PROVIDED ONSITE AND REMOTE ADMINISTRATION FOR AKAMAI'S

MIXED WINDOWS NT, 2000 AND LINUX ETHERNET NETWORK

SYSTEMS, MS EXCHANGE 5.5 EMAIL SYSTEM AS WELL AS

SUPERIOR TECHNICAL SUPPORT FOR 300+ USERS RUNNING A FULL

RANGE OF MS OFFICE, DATABASE AND PROPRIETARY SOFTWARE

APPLICATIONS.

. Worked closely with network administrator installing a

point-to-point, AstroTerra optical wireless transmission

service providing 155Mbp voice and data transmission

service between two buildings.

. Extensive experience administering and troubleshooting

Lucent Definity PBX phone systems and Audix voicemail

for new and existing employees.

. Configured and debug Cisco switches and routers.

. Awarded 1998 Employee of the year for providing

exemplary first and second level technical support for

issues ranging from administration and network

operating systems to test applications and end-user

software and hardware support.

. Trained and instructed users with varying skill levels

on computers and application use.

. Actively documented problems with network hardware and

communication systems, software applications and their

respective solutions.

Juan Carlos Mart nez.

306 W 113TH place

Jenks, OK, 74037.

cellular: 918-***-****

Home: 918-***-****

email: uv5mro@r.postjobfree.com

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