Administrative Assistant Customer Service

RONNIE L. ROBINSON

*** ********** ** **

Washington, DC 20032

202-***-**** ************@*****.***

PROFESSIONAL SUMMARY

Qualified Administrative professional, responsible for the administrative support to a department and/or management. Duties include: general clerical and project based assignments. Project a professional company image through in-person and phone interaction. Experience from government agencies to non-profit organizations.

– Customer Service – Data Entry – Equipment Operation

EDUCATION

Bachelor of Science (Business Technology)

University of District of Columbia

Anticipated Graduation Date: December 2013

PROFESSIONAL EXPERIENCE

Department of Energy, Washington, DC 05/2009-Present

Administrative Assistant

• Act as first point of contact by screening all incoming calls, inquires and requests.

• Responsible for the coordination of calendars, appointment schedules and updates to the departments shared calendar.

• Performs various administrative and clerical tasks to provide staff support and office management.

• Create and modify spreadsheets using Microsoft Excel.

• Responsible for the distribution of incoming faxes from the company’s primary fax machine in a timely manner.

• Responsible for maintaining office equipment and the coordination of maintenance contracts by placing service calls throughout the office as needed.

• Maintain the subscriptions to all required newspapers and magazines.

• Back-up support for Congressional Grant/Contract Notifications for the Office of Congressional & Intergovernmental Affairs (Recovery and Non-Recovery Awards).

• Ensure all appropriate members are notified of the approved grants.

• Assist with the handling of inquiries in connection with various grant applications and solicit input from program office(s) to ensure a timely response.

• Support staff in assign projects based work.

Capitol College (Business Office), Laurel, MD 10/2008-09/2009

Administrative Assistant

• Provided administrative support to the faculty of the Business office.

• Filing internal memos, letters

• Responsible for the distributing of paychecks to employees.

• Responsible for the completion of invoices.

• Data Entry and loading other necessary information into the software programs.

• Monitoring the order supplies related to the office.

• Performed additional duties upon request.

RONNIE L. ROBINSON

Capitol College, Laurel, MD 08/2009-5/2009

Library Aide

• Assisted students and teachers in location of print and non-print resources.

• Checked books and materials in and out to students and teachers using the computerized circulation system.

• Maintained records of overdues, lost books, and fines.

• Monitored student use of the library.

• Shelved print and non-print materials

• Assisted in maintaining the appearance of the library.

• Assisted teachers and students in the operation of equipment.

Freedom School Summer Camp, Washington, DC 06/2008-8/2008

Camp Counselor (Summer Employment)

• Assisted in leading campers through the schedule assignments.

• Assisted in assuring the safety of campers at all times.

• Participated in all activities with campers.

• Encouraged and supported the campers.

• Served as a role model to young children.

• Provided appropriate instruction and supervision to all campers.

COMPUTER SKILLS

Software: Microsoft Office (Word, Excel, Outlook, PowerPoint), Internet Explorer, 45 wpm

References Available Upon Request

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